This is a discussion on Pathetic Service by Samsung within the Air Conditioner forums, part of the Electrical Appliances category; I had purchased 1 Samsung 1.5 Ton AC on 04th Jun 2006. Also I had the misfortune of purchasing 4 ...
I had purchased 1 Samsung 1.5 Ton AC on 04th Jun 2006. Also I had the misfortune of purchasing 4 more Samsung (Two 1.5 tom window ACs, One 1.5 Ton Split AC and one 2 Ton Split AC) on 20th Jan 2007. All of these ACs (three 1.5 Ton window ACs in particular) stop functioning every now and then. In the last Two and a Half years these ACs would have been repaired by Samsung Service Centres at least 10 times in the last one year itself for which I have records and many more time for which unfortunately I don't have any records. But I am sure a company like Samsung would be having records for all the repairs. The ones that I have are:
18 Apr 2008 one AC
18 Apr 2008 another AC
13 Jun 2008
27 Aug 2008
06 Oct 2008
06 Mar 2009
12 Jun 2009
16 Jun 2009 (Still in the Service Centre)
20 Jun 2009 (Still in the Service Centre)
02 Jul 2009
At present 2 of my ACs are gathering dust in the Samsung Service Centres, one from 16th June 2009 and the second from 23rd June 2009. I have been calling up Samsung service centres many times for me to just get a status update. The complaint nos are 8405083243 and 8408454190. Service centre will be able to get full details of complaints under these reference numbers.
After more than 15 days of follow up yesterday evening I have received a courier from Alfa Refrigeration Company stating that many parts have to be changed and gas to be refilled and cost would be approximately Rs. 10,000 after a "Discount" of Rs. 4,000.
Out of the above 2 ACs one was taken to the service centre on 02 Jun 2009 and returned to me 12 Jun 2009 and they have charged me Rs. 1,765 for gas filling and other works. When asked about why it took them 10 days to fill up gas the service centre people mentioned that they were "checking the AC thoroughly" and hence it took 10 days to return it.
The same AC stopped functioning on 20 Jun 2009 (8 days it worked well!!!) and was taken to the Service centre on 23 Jun 2009.Now they are coming back and saying that a number of parts are to be changed! The earlier 10 day “thorough “ checking in June 2009 itself did not reveal any of these faulty parts is a real mystery. It is pertinent to note that EVAP Assy for this AC was already changed on 06 Oct 2008. Samsung now wants to change all parts one by one for their manufacturing defects it looks like.
May I humbly request you to please help this helpless customer to get some redressal? Samsung should be forced to replace my ACs and forced to pay a hefty compensation. I don't want that money which can be given to some charities.
These big corporations are taking poor customers for a real ride.
Joseph John, Nungambakkam, Chennai - 600034