On Oct 11th 2008,I went to purchase an split A/C of LG to Shri Surana Electronics but he forced me to buy videocon,believing him I purchased an Split A/c from Shri Surana Electronics,after a week from its installation I am regularly complaining him that my A/C is not working fine but he always ignores my complains,once or twice he sent his serviceman Mr Prathvi Singh,but he also act like his puppet,finally winter came and I stopped using the A/C,when again the summer came in April I again called the Dealer Shri Surana that please check my A/c but he ignored,Finally one day when I got frustated I went to his showroom and asked him to help me then after he again sent that serviceman with some meter,and on that very day I think in middle of April he committed that the A/C is not working and the pipe and the compressor are burst,on the next very day he came with a small welding machine and A/c gas to fill in that but he failed and the compressor leaked again,then he took out my A/c and bought it on the ground floor and from that very day that unit is lying there only,no one came to me to ask about it.Than I contected through web about videocon company they launched my complain(my reference id is JAI (2704090159)) and then sent one man named Mr Vinay he came to me and said that this A/c is been opeaned by some unauthorised man so the warrenty is void and we can't help out now, I again contacted Surana Electronic then he said I left videocon last year and now I am not responsible for anything.I had sent three notices to him but he replied me with all false statements.Sir my mom is not well,I am handicap person suffering from polio. I can't manage to go again and again but these people are simply neglecting me.kindly help me.I got certain proofs so that I can proov him wrong in all his statement.like his recording he said me that company will give 5 years gurentee but it is warrenty.and many more. Now they are saying me that they will repair my A/C but now I don't have f
1. The internal unit full night makes different types of noises, 2. We can't control the speed of the blower it remains full every time. 3.The pipes and the compressor are burst. 4.Mentally I am feeling very cheated. 5.I think the piece of A/C is used and then after sold to me.
I want my money back and also the estimated compensesion and to put him a charge of mental harasement. And he should be punished.