Customer No. ID No.C-2043790



Complaint No. 11-P 1905163 dated 20.3.11 And another Complaint No. 11832204550 dated 22.3.2011 at your



Toll Free No.1800-425-4555





I feel highly depressed after purchasing a Voltas AC which is under Warranty and has developed a snag in its compressor. I lodged two complaints and subsequently
Mr.Manpreet Singh technician of your companay inspected the said AC on 23.4.2011 vide Service Report No.104271 and took away Cash of Rs.1000/- on the prextent that the said AC requires Gas Refilling. On taking the AC to your company ,your company mechanic will also examine Compressor and shall also replace the same if there will be any defect in the Compressor and that that your company vehicle shall take away the defective AC the next day but your vehicle never turned up till date.



I reported the entire episode to the attendants Sh.Prashant (Hyderabad) on 26.4.2011, again to Mr.Narender (Hyderabad) on 27.4.11 and again to Mr.Prafful (Pune)at Call centres at above Toll Free Number. All of them esnured that 'ALERT' is being issued to Mr.Manpreet Singh for taking immediate remedial action. Sorry to intimate that "ALERT' has also gone in vain.



Is it the FAIR state of affairs of your reputed company of TATA GROUP. Such irresponsible mechanics are giving acute bad name to the company.



TAKE IMMEDIATE CORRECTIVE ACTION FAILI NG WHICH I RESERVE MY RIGHT TO SEE YOUR COMPANY IN THE CONSUMER COURT.

I HOPE THAT THIS UNPLEASANT HAPPENING WILL NOT BE ALLOWED TO HAPPEN.



THANKS.

Vijay Kumar Goel

Ph.No. 9711099071