Hello,
my name is tushar saini. i had bought a electorlux split Air Conditioner dated 5/04/2009.
specification of air conditioner:-
1. Name of AC- Electrolux split AC 1.0 ton
2. Model Number - EARSCRLA1
3.Quantity- 1
4.Price of AC - Rs 17300/-
my AC stopped cooling ,then i logged a complaint in the the company's customer care
(number of customer care-39404040) .the customer care executive gave me the
complaint number-DEL0606090877,and a concerned person came from the company and
tried to fix the problem,but still my AC was not working .I again made a complaint to the
dealer as well as the company ,this time the customer care gave me new complaint
number i.e DEL0806091489 and gave me a promise that their engineer will visit my place
within 24 hr ,but it has been more than 3 days and no one has visited to fix my AC .I
have been calling the dealer since 2 days and he is making false promises that he is
sending his engineer within 2 hr but no one comes to attend the complaint .
I am enclosing other details that may be useful to you while taking the matter into
consideration :-
DETAILS OF THE DEALER
Name - rahul
Name of the shop - U.S. SHOPPE
Address of the shop - B-3/62,GROUND FLOOR,JANAK PURI , NEW DELHI -110 058
Phone number of dealer - 25537075,25521026
Mobile Number of dealer - 9910004754,9810668615
Invoice number - 5833
I HOPE THAT YOU WILL TAKE THE MATTER INTO CONSIDERATION AS SOON AS POSSIBLE.
YOURS FAITHFULLY
TUSHAR SAINI


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