Dear Sir

I had purchsed an AC ---- Samsung AW12ZKA on 27 mar 09
Vendor --- Vijay Sales, Tip Top Plaza, LBS Marg
Vendor Contact --- 25838184
Vendor Fax ---- 25838189

Product -- Samsung AW12ZKA
Manufacturer - Samsung
Date of Purchase - 27 March 09

Feature Promised by Vijay Sales Salesman- Smart Saving Mode
Feature Details --- ( As per the Samsung Owner Manual ) On Smart Saving Mode
The Fan and Compressor cycle on and off togeter
Problem observer --- In Smart Saving Mode the fan dosn't switch off with the compressor cycle.


Action Taken --- Contacted Samsung Service Center on 1 st april 2009 on 30308282 ( mostly this line is engaged .. needs to wait 30 mins to get an customer executive on line ) ...

Compliant number register with Samsung Custmer Care - 8409898389

Reply / Action taken from Sansumg service center --- Sent an engg for site visit - Mr Jagadish ( Contact Number 9022653689 )
Result --- Was not able to solve this problem -- Reason -- Its a new product and the field engg is not give proper training for resolving this issue.

Further Action ---- Call service center on 30308282.... on 2nd apr 09, 3 rd apr 09, 4 th apr 09.
No active responce from the service center.

Conclusion ----- Service center not responding to this case.

Losses -- Paid 15, 189 = 00 INR ( In cash ) ...Vijay Slaes Sales Order no 10 - TH03 - 09S0 1437 -- for this Samsung AC and is off no use, promised features are not functioning


Need your esteem help to get the functionality what we paid for...dont want to get duped by the buerocracy ov samsung and the delear - Vijay Sales..

Thanking you in advance for a prompt action and get what we paid for the Samsung AC

Hello,

Kindly provide us your full contact details, bill details and the address of the dealer, so that we can guide you accordingly.