Hello,

Kindly provide us your full contact details, bill details and the address of the dealer, so that we can guide you accordingly.

This is my 6th mail and reminder in the last 10 days. I am going to file a legal case in a consumer as well as in criminal court for financial damage and harassment causing severe mental trauma.



Since you have not resolved my problem, I am forced tp take this step as a last resort.



I had registered a complain no. 8426636712 on Nov 27 for my TV. The turn of event since then tells me that Samsung India is taking its consumers for a ride. They are just delaying giving me a resolution and keep oscillating between refund of my money or repairing the product.

1. Engineer came for inspection, asked for service charge in cash and refused to give me receipt, saying it is as per the policy.
2. He said mother board needs to be replaced, which will take some time. After 7 days, I was told spares are not available and I need to take depreciated value as compensation.
3. They offered me 49% of my product cost to which I protested that why should i shell out additional money from my pocket and buy a new TV just because you do not have spares available.
4. When I protested, they again offered me today (Dec 7, 2012) an option to repair.

It seems either there is some sort of a collusion on spares front or service centers are simply looking at easy way out. If repair was possible, why did they lie to me and why suddenly after I have put pressure on them, spares seem to have emerged from no where. This an utter malpractice where depreciated value and repair services are used as a bargaining chip by Samsung India team.

I have written atleast half a dozen mails to Senior Executives as well as CEOs office. I have also made several phone calls to the customer care. All i got in return was some call backs, asking about the problem every time and everyone saying the same thing "Let me talk to my senior and get back to you".

And it seems there is no coordination between the officials talking to me - yesterday (Dec 6, 2012) someone called and told me that i will get 51% of value of my product as per policy but they can increase the compensation as a customer satisfaction gesture. Today I git another call saying I will get only 49% and if that is not acceptable, we will think of repairing your product. This seems to be running in loop with customer suffering for no fault of his.