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Shaji Thankappan - Samsung AW12ZKA - Samsung not responding to promise features -

This is a discussion on Shaji Thankappan - Samsung AW12ZKA - Samsung not responding to promise features - within the Air Conditioner forums, part of the Electrical Appliances category; Dear Sir I had purchsed an AC ---- Samsung AW12ZKA on 27 mar 09 Vendor --- Vijay Sales, Tip Top ...

  1. #1
    consumershaji is offline Junior Member
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    Default Shaji Thankappan - Samsung AW12ZKA - Samsung not responding to promise features -

    Dear Sir

    I had purchsed an AC ---- Samsung AW12ZKA on 27 mar 09
    Vendor --- Vijay Sales, Tip Top Plaza, LBS Marg
    Vendor Contact --- 25838184
    Vendor Fax ---- 25838189

    Product -- Samsung AW12ZKA
    Manufacturer - Samsung
    Date of Purchase - 27 March 09

    Feature Promised by Vijay Sales Salesman- Smart Saving Mode
    Feature Details --- ( As per the Samsung Owner Manual ) On Smart Saving Mode
    The Fan and Compressor cycle on and off togeter
    Problem observer --- In Smart Saving Mode the fan dosn't switch off with the compressor cycle.


    Action Taken --- Contacted Samsung Service Center on 1 st april 2009 on 30308282 ( mostly this line is engaged .. needs to wait 30 mins to get an customer executive on line ) ...

    Compliant number register with Samsung Custmer Care - 8409898389

    Reply / Action taken from Sansumg service center --- Sent an engg for site visit - Mr Jagadish ( Contact Number 9022653689 )
    Result --- Was not able to solve this problem -- Reason -- Its a new product and the field engg is not give proper training for resolving this issue.

    Further Action ---- Call service center on 30308282.... on 2nd apr 09, 3 rd apr 09, 4 th apr 09.
    No active responce from the service center.

    Conclusion ----- Service center not responding to this case.

    Losses -- Paid 15, 189 = 00 INR ( In cash ) ...Vijay Slaes Sales Order no 10 - TH03 - 09S0 1437 -- for this Samsung AC and is off no use, promised features are not functioning


    Need your esteem help to get the functionality what we paid for...dont want to get duped by the buerocracy ov samsung and the delear - Vijay Sales..

    Thanking you in advance for a prompt action and get what we paid for the Samsung AC

  2. #2
    admin is online now Administrator
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    Hello,

    Kindly provide us your full contact details, bill details and the address of the dealer, so that we can guide you accordingly.
    Regards,
    Admin,

    ** PMs asking me for support will be deleted unless I've asked you to PM me with additional details **

  3. #3
    Unregistered Guest

    Default Samsung - Unethical Practices - ANother Reebok in Making

    This is my 6th mail and reminder in the last 10 days. I am going to file a legal case in a consumer as well as in criminal court for financial damage and harassment causing severe mental trauma.



    Since you have not resolved my problem, I am forced tp take this step as a last resort.



    I had registered a complain no. 8426636712 on Nov 27 for my TV. The turn of event since then tells me that Samsung India is taking its consumers for a ride. They are just delaying giving me a resolution and keep oscillating between refund of my money or repairing the product.

    1. Engineer came for inspection, asked for service charge in cash and refused to give me receipt, saying it is as per the policy.
    2. He said mother board needs to be replaced, which will take some time. After 7 days, I was told spares are not available and I need to take depreciated value as compensation.
    3. They offered me 49% of my product cost to which I protested that why should i shell out additional money from my pocket and buy a new TV just because you do not have spares available.
    4. When I protested, they again offered me today (Dec 7, 2012) an option to repair.

    It seems either there is some sort of a collusion on spares front or service centers are simply looking at easy way out. If repair was possible, why did they lie to me and why suddenly after I have put pressure on them, spares seem to have emerged from no where. This an utter malpractice where depreciated value and repair services are used as a bargaining chip by Samsung India team.

    I have written atleast half a dozen mails to Senior Executives as well as CEOs office. I have also made several phone calls to the customer care. All i got in return was some call backs, asking about the problem every time and everyone saying the same thing "Let me talk to my senior and get back to you".

    And it seems there is no coordination between the officials talking to me - yesterday (Dec 6, 2012) someone called and told me that i will get 51% of value of my product as per policy but they can increase the compensation as a customer satisfaction gesture. Today I git another call saying I will get only 49% and if that is not acceptable, we will think of repairing your product. This seems to be running in loop with customer suffering for no fault of his.

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