Dear Sir

I had purchsed an AC ---- Samsung AW12ZKA on 27 mar 09
Vendor --- Vijay Sales, Tip Top Plaza, LBS Marg
Vendor Contact --- 25838184
Vendor Fax ---- 25838189

Product -- Samsung AW12ZKA
Manufacturer - Samsung
Date of Purchase - 27 March 09

Feature Promised by Vijay Sales Salesman- Smart Saving Mode
Feature Details --- ( As per the Samsung Owner Manual ) On Smart Saving Mode
The Fan and Compressor cycle on and off togeter
Problem observer --- In Smart Saving Mode the fan dosn't switch off with the compressor cycle.


Action Taken --- Contacted Samsung Service Center on 1 st april 2009
Reply / Action taken from Sansumg service center --- Sent an engg for site visit - Mr Jagadish ( Contact Number 9022653689 )
Result --- Was not able to solve this problem -- Reason -- Its a new product and the field engg is not give proper training for resolving this issue.

Further Action ---- Call service center on 30308282.... on 2nd apr 09, 3 rd apr 09, 4 th apr 09.
No active responce from the service center.

Conclusion ----- Service center not responding to this case.

Losses -- Paid 15, 189 = 00 INR ( In cash ) ...Vijay Slaes Sales Order no 10 - TH03 - 09S0 1437 -- for this Samsung AC and is off no use, promised features are not functioning


Need your esteem help to get the functionality what we paid for...dont want to get duped by the buerocracy ov samsung and the delear - Vijay Sales..

Thanking you in advance for a prompt action and get what we paid for the Samsung AC

Dear Sir,



This is ravikumar from Hyderabad, I have purchased Samsung window A/C on
2006, and I have warranty of 5years.



Recently A/C stopped working, so I had complaint about this on 18th April
2009 in Samsung customer care through phone. (Please see attached mail for
further reference)



So my main complaint on Samsung products is, they are not caring and not
concern about who all are having customers with in the warranty period, they
are purposely delaying the issue.



For this issue I have spent my valuable time and money.



Now I am planning to go through to consumer court.



Please reply with your suggestions and guidance.





Thanks & Regards

Ravikumar

9866704482



_____

From: SUPPORT INDIA [mailto:support.india@samsung.com]
Sent: Thursday, April 23, 2009 10:45 AM
To: Ravi Kumar G
Subject: Re: RE: this is for your information and record




Dear Customer,



We heartily apologies for the inconvenience you are facing with Samsung
product.



We are continuously following this issue with the concerned Branch Service
Manager, we will update you the status accordingly as soon as possible.
Please bear with us till then.



We can understand the time & energy you have spent to follow this issue. We
appreciate your patience.



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Ravi Kumar G<ravikumargolla@infotechsw.com>
Date : Apr 22, 2009 20:58 (GMT+09:00)
Title : RE: this is for your information and record




Hi,



This is with reference to attached mail.



I am struggling like anything; still no body comes for repair.



Five days (18th April 2009) back I had complaint about this, when can I
expect your service engineer to visit my home.



As discussed in below mail about wrong feedback from service engineer is
from below service center, so please don't allot to my service request for
below service center.













Please allot to some other service center.





Thanks & Regards

Ravikumar



9866704482

_____

From: SUPPORT INDIA [mailto:support.india@samsung.com]
Sent: Tuesday, April 21, 2009 12:05 PM
To: Ravi Kumar G
Subject: Re: this is for your information and record



Dear Customer,



Thank you for becoming a patron of Samsung product.



Without any prejudice we regret the inconvenience caused to you. We have
forwarded your mail to our concern department. Our concern person will get
in touch with you shortly. Please bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at
3030 8282 or 1-800-11-0011 (toll free).



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Ravi Kumar G<ravikumargolla@infotechsw.com>
Date : Apr 20, 2009 18:55 (GMT+09:00)
Title : this is for your information and record





Hi,



This is ravikumar from Hyderabad, I have logged a complaint regarding on my
Window A/C as a not working (i.e. cooling not coming) on 18th April 2009.



My complaint number is 8410014067.



So I am waiting for your service engineer visit. Today I called to customer
care for enquiry regarding my complaint. I had shocked when they said about
your service engineer feedback i.e. "already visited to customer house and
A/C have to take to service center".



Your people not yet come to my house, so how come they give like this feed
back.



Some of my friends already told about your very bad service and customer
support on response of customer complaints.



Now I am suffering with your actions on my complaint.





If problem is not resolved properly with your service engineers, I will go
through with other certified service stations; so that I can find out the
A/C problem with that I will go through Consumer court.



Anyway this is for your information and record.



Please revert back with your comments







Thanks & Regards

Ravikumar

9866704482

9177000076