I had purchased vediocon AC model no. VPW-32 on 9th may 2010 from SNEHANJALI ELECTRONICS mexus mall bhayender west mumbai. The remote control of AC is not working bcoz remote is from differnt model. I put a complain in senhanjali they told me this is videocon company problem. Then I contact videocon cusomer care on 28th may 2010 the compalin no. was THA280510621 the excutive promise me your problm will solve in 24 hours. But no body contact me again i called customer care on 2nd june your excutive Mr pravin told me your complain is not solve you have to do fresh complain he was given new complaint no. THA0206100370 still no body contact me. I call again on 5th june they still saying same thing you have to do fresh complain iam not understand what tpye of cusmercare team they have or what type of system they have.
She again giving new complaint no. THA0506100107. but no body come to my place then i contact service center they told me this is not our mistak u have to contact snehanjali electronic then i visited snehanjali and spoke to Mr. Vijay he talk to service center head and promise me tommorow you get remot. Today videocon person (Mr. Mahinder mobile no. 9870221401) came to my place but still he have differnt model remote they make me fool or what ? Mr. Mahinder told i know this is not your AC model remote but my boss told me go and try this remote. What the hell is this videocon people dont know every AC have diffent remots.
Please help me out
Mohammad Saqib Riaz