It is sheer disgraceful for an organisation like MARUTI to steal a 16GB Kingston pen drive, which had my important official stuff.
The servicing was done on n 24 th Dec 2011.
Please find the chain of emails from MARUTI below.

Dear Mr. Singh

As discussed,Our workshop GM shall call you shortly to fix an appt so that you can see the CCTV recordings.

Regards

-------- Original Message --------
Subject: Re: Regarding complaint of your Maruti Astar : Ref. No. : 0819-2/W2011120540
From: Guneet Pal Singh <guneet_2909@yahoo.com>

Hi Gurkirat
Is there any update regarding the conversation which happened over the phone??

B'rgds
Guneet
From: "GurkiratSingh.Kapoor@maruti.co.in" <GurkiratSingh.Kapoor@maruti.co.in>
To: guneet_2909@yahoo.com
Cc: gmservice2@trsawhneymotors.com; trsawney.el.ccm1@marutidealers.com
Sent: Wednesday, 28 December 2011 4:21 PM
Subject: FW: Regarding complaint of your Maruti Astar : Ref. No. : 0819-2/W2011120540

Dear Mr. Singh,

I Called you on your number 9213773042 at 03:42 PM today but may be due to your busy schedule you didn’t picked the phone. As per your voice , we understand that the pen drive contains some important data related to your job. I would also like to inform you that as a regular practice our workshops inform customers to remove the loose and valuable items from the vehicle before giving it for service.

For your particular case , We’ve checked on the following points :

1. Pen drive is not mentioned while taking inventory on any of your vehicle’s job card or job slip. However it mentions others items clearly i.e. Mudflaps, battery, tires, jack etc..
2. As a counter check, workshop had also checked CCTVs wherever applicable but no theft case was found.

Still Respecting customer’s voice, Workshop shall reimburse you the cost in form of service coupons.


Thanks & Regards,

Gurkirat Singh
From: Guneet Pal Singh [mailto:guneet_2909@yahoo.com]
Sent: Wednesday, December 28, 2011 11:48 AM
To: G/E/ZZ_Sercomp, (SR3); RON1/E/PROI_Kaur Tanveet, (SNZ)
Cc: RON1/Thakur Ashish, MGR(SNZ)
Subject: Re: Regarding complaint of your Maruti Astar : Ref. No. : 0819-2/W2011120540


Hi Tanveet

As per the telephonic conversation with you a while ago, it is very frustrating for me to wait till 04th Jan, as the concerned person is not available till that dayas advised by you.
I have been mentioning it over and over again that this PEN Drive consists important documents. It is hampering my work and leading me to head towards an undreamed humiliation from my employers.
I also wanted to let you know Tanveet the way you banged the phone on me without notifying me it was very rude, unprofessional, abrupt. It was very difficult for me to talk to someone over the phone as every time I call there is no one to answers the phone.

I would really appreciate if someone can call me before I get unemployed.

B'rgds

Guneet


From: "ZZ_Sercomp@maruti.co.in" <ZZ_Sercomp@maruti.co.in>
To: guneet_2909@yahoo.com
Cc: Ashish.Thakur@maruti.co.in
Sent: Tuesday, 27 December 2011 11:02 AM
Subject: Regarding complaint of your Maruti Astar : Ref. No. : 0819-2/W2011120540
Ref. No. : 0819-2/W2011120540

Dear Mr. Guneet Pal Singh,
We are in receipt of your e-mail dated 26/12/2011 regarding your pen drive had been stolen during service of your Maruti Astar LXI. We regret for the inconvenience caused to you in this regard.

We are advising our Regional Service Manager posted at Regional Office NEW DELHI (Phone 011- 46782086/ 87) to look into the matter and take necessary corrective action for resolution of your concerns.

In the meantime, we would request you to kindly bear with us.


In future correspondences, please quote the above subject reference number.

Assuring you of our best services always.

Thanking you,



Yours Sincerely,
Kenny John Mathew

====================================
From: guneet_2909@yahoo.com
Received: 12/26/2011 11:53 AM
To: ATM Queue
Subject: Fw: DL8CU0973 stolen Pen Drive!!
To the concerned person
Please find below the email sent to the G.M TR Sawhney an authorized dealer for MARUTI SUZUKI. It is disgraceful for the employees of an organisation like MARUTI to steal the belongings from customers vehicle.
It is not just a pen drive for me, as it has important and confidential data for my work. I will be highly penalized if in case you will not be able to find it.
There has been no revert on the following email, no one has contacted me which is becoming a dilemma for a customer like me.
FOR FURTHER DETAILS PLEASE READ THE EMAIL BELOW......
B'rgds
Guneet Pal


Hi Mr Taneja
This is in further to the conversation we had last evening, regarding the stolen Kingston DL8C U 0973 16 GB on 24 th Dec 2011 after the servicing done for A-Star DL8C U 0973 at Maruti Suzuki (TR Sahwney BADLI).
As communicated to me from your side that I need to call you at around 10:30 AM 25th DEC the next day when the incident happened. I have tried to call you twice on the number provided (9873186449) however was not able to get a hold of you as it rang with no answer. Also I have tried to call Mr. Sumit Yadav once on the given number 9968274312 unfortunately even he did not answer

I would request you to kindly revert after the investigation done or certain question asked from the workshop team. This PEN DRIVE consist of importnt official documents.
A prompt and a positive reply will be highly appreciated. Please feel free to call me any time.

Best regards
Guneet Pal Singh
Service Director
United Airlines
9213773042