Hi,
I have bought a Ritz Vxi car on December 30, 2010, and this happened to be my first car. It was running fine till I gave it to Maruti Suzuki service station (Raj Sneh Automobiles, opp. Puri Petrol Pump, Meerut, in July 2011) for getting second service done. Within few days of second service, I started experiencing unusual engine noises. Thus I went to Maruti Service Station to get my car inspected.
From then, I have been struggling with Maruti Customer Care and service stations to get my issue resolved. This whole process has deteriorated my vehicles condition and has cost me a lot in terms of time, stress and money. Everybody at Maruti is trying to defer this issue without proper replies and are putting me into endless loops of communication. Some of the incidents which happened are:


1. I was asked to get engine overhauling done even when the car was covered in warranty and had run only for approx. 4500 Kms. If I had agreed, it would have resulted in its lower market value.
2. When I demanded to get my complete engine replaced, I was promised that they would replace entire engine along with all its major components like engine head, etc.
3. When I went to deposit my car for engine replacement, I was asked for INR 6000, against the lathe job work desired. Although, there isno need of Lathe job when engine is replaced. If I didn't know this, they would have cheated me and I had to lose my 6000 Rupees.
4. When I visited service station to see the state of my vehicle, I was shocked to see that only half engine assembly was getting replaced, which was against promise made to me. I had to get the replacement work stopped in my interest.
5. After this course, many new problems surfaced in my vehicle, some of them are: fog lamps are not working properly, wind blower knobs became defective, orientation of steering wheel got changed, wheel covers got damaged, clock adjustment system is not working, etc. I believe there may be many more problems which occured in my vehicle's engine, which I can't see.
6. When I went to get my steering wheel’s problem rectified, the mechanic drove the car on a heavily trafficked road at a speed of 60 Kmph, and that too in second gear. I was further shocked to see that the steering was still lose. Needless to say the risk to which he has put various lives at.
7. I am quite sure after all this that the reason for this engine problem got injected in my car during second service itself.
8. The replacement vehicle which was provided to me was in such pathetic condition that it lacked basic security features, like rear view mirrors, or the brakes were over sensitive, etc. We can estimate its condition from the fact that the Ms Surekha Dubey, Manager Works, Raj Sneh Automobiles, herself suggested me to not drive it much as it could breakdown any time.
9. I was also adviced by Mr. Rajkumar Sharma, Area Manager, Maruti Suzuki, to sell my car in true value as this would be the only way they could help me out. This happened during a telephonic conversation.


Thus, I felt cheated by Maruti at various times and Maruti’s customer service appears to be of no use to me. Also, Maruti’s service station had tried to cheat at various events


This has forced me to lose my trust in Maruti Suzuki, and I am no longer willing to keep any association with Maruti in future.


I have also copied Mr. Mayank Pareek, Executive Director, Maruti Suzuki in my recent communications but that also appeared to be of no help.


After all these incidents, I have lost trust in integrity of service centers and effectiveness of Maruti customer care. Thus, I would pray for complete refund of my entire money spent on this car, which would include: Ex. Showroom Cost, all taxes, 2 years insurance amount, and it's interest at current bank rates. This is because if I had not bought Maruti vehicle, and had went for another better brand's car, I would have avoided so much stress and loss of money and work. Also, I would pray for compensation of all the losses which incurred in this approx. 6 month timeframe. This loss had been in terms of my time, health of my family and money.

interior or back seat comfort can be seen before buying the car. not now. i have the ritz it is good car.