In today’s world, there are many choices for purchase of cars. Even though, we have purchased a Toyota Etios, a revolutionary car from a top class company on April 14th 2011 keeping in mind the top position the company speaks of its product, service, after sales and customer satisfaction. I have even waited for four months to get delivery of my car.
It has been barely 2 months since I have received my car and have driven only 600km. The personnel from Millennium Toyota picked my car for its first service/checkup on 31st of May. The same evening they were supposed to return the car. To my astonishment and shock I receive a call from the service center that my new car has been wrecked by their driver on the way to the workshop. That evening I go to see the car and am taken aback by the massive damage caused to my brand new car. The complete shape and size of the car has changed. We requested Millennium Toyota that this accident to my new car has been caused by their personnel, and hence they need to replace and provide a new car. In the meantime Millennium Toyota should also provide a loaner car to me so that I am not inconvenienced. Mr. Xavier at Millennium Toyota who was handing this case assured me that they would do everything to resolve this problem and to give him 24 hours to arrange for a loaner car. The next day I get a call from Mr. Kishore who has been handed over the case and he stated that the company’s policy did not allow him to provide a loaner car. If it was company’s policy then why did Mr. Xavier promise me a loaner car? Mr. Kishore also told me that the car would be repaired using my insurance and they were not going to compensate me for damaging my brand new car. They argued with me stating that it was not their fault and it was purely accidental. This infuriated me a lot because the company was going to use my insurance (I was going to lose my 45 percent no claim bonus), not compensate me for wrecking my car (my brand new car would be a second hand car after it is repaired and would lose its resale value) and not provide me a loaner car (causing me and my family inconvenience). When I argued a lot the company’s management agreed to repair my car at their cost but when I asked them for my other demands they said this was the best they could do and if I wanted to complain to Toyota and go to consumer court I could. Millennium Toyota’s staff has been very ruthless in their approach to my problem. They feel that there is no consumer protection in India and they can do what they feel like with other people’s car. I have bought a new car for my personal use, with my hard earned money. How can I accept a one month old car which has been completely damaged by Millennium Toyota’s personnel? Any new car, once so badly damaged and then repaired, loses its value. More importantly, I will never feel that I’m driving a new car. I have not paid so much money to buy a damaged/repaired car from your company. I have paid all this money and chosen Toyota to driver a new car. To be a proud owner of a new revolutionary car like Etios.
My continuous request to your Millennium Toyota dealership has failed.. as they do not want to even listen to anything beyond their stand. I’m confident that your office would understand the severity of this matter and replace my car with a new one and take serious action against Millennium Toyota dealership.

Sub : Very Bad experience – Most insensitive attitude, poor quality of work , irresponsible behaviour, lack of customer focus, very poor customer service etc

Ref : Job order GSJ11-01634 dated 30/9/2011. Innova No. MH04DB4374

I was usually servicing my vehicle since last 2 years at Lakozy, Malad. This time when I called there was waiting period of 10 days. I accidentally got a call from Millinium Toyota stating that there is new service centre in Andheri and there was special offer of free interior cleaning of vehicle. To my bad fate, I fell prey to this call and went to give my vehicle for service on 30th Sept 2011.

I had given my vehicle for the following jobs:
1. Servicing – 40,000 KM
2. Denting and Painting – accident claim for damages on both sides of doors and front bumper.
3. Repairing of Wiper mechanism – lot of noise.

Brief on subsequent bad experiences:

 I had to literally argue my case fully with insurance surveyor for getting atleast two doors done alongwith front bumper. The advisor of Millinium had informed me that only one section is eligible. Not happy with support of cashless insurance process.

 I went when I was called and was shocked to notice that the painting was done but the bumper was protruding badly. I was told that was the best that could be done with this claim. I had to express my extreme displeasure and demanded that it be rectified. I was asked to send vehicle next day. I paid the bill which was around 28000 and I took my vehicle home.

 Next day when my driver started the vehicle in my office, it did not start. He had to push it and start it. While coming home it was raining heavily and when he switched on the wiper we were shocked to notice that one of the blades was broken and came off the arm. We had to drive home that night in heavy rain with one wiper working (driver facing wiper was broken!!!).

 Next day in the morning the vehicle did not start at all. I had to make several calls and finally the service agent sent a service vehicle to my place. To our utter disbelief, the service vehicle had come without bringing a service battery even though it was mentioned that the car was not starting. So much for TOYOTA engineering acumen. They then ordered a towing van and asked my wife to pay for the Van!!!. We refused and ultimately at 8 pm in the night I went to service centre to be told that they will check on what the problem is next day.

 Next day I was told that the battery is not charging and is dead. I informed the learned team that a battery cannot die a sudden death but will slowly give indications of dying. Further, I questioned them as to why the fact that battery was weak was not informed to me when the vehicle was checked during servicing. They had no answer and I was told we will call back in 10 mins. I never generally got back a call and I used to call to enquire. Now they said they find a amplifier fitted in the vehicle and as it is not done by service centre, that may be the reason for leakage etc.,. I was shocked. I told them that the amplifier is there in the vehicle since last two years !!!. They said they will again call after 10 mins. After I call back after few hours, I am told that the battery is not charging and they will check the reason…. Again I call and I am told that it may be due to amplifier not fixed by them ….. again I repeat and I am told we will call in 10 mins.

 There has been poor servicing and the battery has been tampered with while servicing the vehicle inappropriately which would have led to the sudden death. My appeal in this regard was falling on deaf years.

 Above is classic example of inexperience, inefficiency, irresponsibility, lack of ownership of customer issues and absence of skill.

 Finally I gave up and called service centre on 18th at 5.45 pm and was told that people are in meeting and they will call back. As usual no one called and I called at 6 again. I informed the receptionist to tell the concerned that I was brining new battery and would like to get it fitted and take my vehicle home. I landed at 7 p.m. and was shocked to be told by Mr Naseer that people have gone home and hence come tomorrow. I was told I have to pay toying and other charges in a merciless tone without regard to the tired and frustrated customer face they were staring at. I told that I had informed the receptionist and told her to inform the concerned that I will arrive in half a hour. Mr Naseer said that even the receptionist has left and we were also supposed to leave by 6 !!!. I felt honoured he was there to deliver a new car to a customer but wanted me to feel privileged about his presence at 7 pm to attend to service customer. I gave up and waked out.

 I was great fan of Toyota advertisement which said “Toyota never fails”. I think its an end of era of great customer service at Toyota.

 Sad they have tied up with people like Millinium Toyota as service franchise and have lost focus on customer.

 Incidentally, I have visited them atleast 4 times in the evening around 6-7 p.m. and could never once meet the General Manager. The persons speaking to me were Mr Yogesh, Mr Martin and Mr Naseer apart from receptionist. My email to the andheri centre was also not responded to by the general manager.

 At the Millinium Toyota website there are three contact persons named. All three numbers are not working and the recorded message says that incoming calls are not allowed on that phone!!!.

Eventually, I went and got delivery of vehicle after paying for towing and battery diagnosis. You have to pay them to spoil your battery also!!!. End of the day the cost of vehicle is extremely high compared to the cost of towing and cost of wiper arm !!!. I was worried that they may damage the vehicle further by experimenting on it.

To my horror the next day when I went to right vendor to get my autocop and music system connections restored, I was shocked to see that all wirings were disconnected at several places. Nobody knows which trained personnel decided that apart from disconnecting wires from battery to other systems, there is need to go the systems and also pull out all connections so that people who want to reconnect will have hell of time !!!. No amount of compensation can make good the stress, strain, frustration and loss of time for me.

Millinium Toyota and Toyota may feel that they have won as they succeeded in spoiling the vehicle and also charging me for that. I don’t have time to run around tress and consumer forums. I would rather tell right people in Toyota and the get this story across to as many people as possible. I will do my best to ensure this happens.

u guy suck...u asshole..
u juzz..dfjkhfdkjhgj df jkhdkjghdf djhv kjfd dfkbljfd df dfkj k fd fdd gdf

guys who writing about millennium toyota are internet freaks...
they are out of thier minds..
juzzz making nuisance on internet..
dizzz guys really sucks...
if thiz guys r find any wher will rest in peace..guys who r owning da fortuner who r reading thiz message also really sucks.you assholes..

Forget after sales, even presales is bad. I have been trying to contact Millenium Toyota and lakozy toyota since a month to get a test drive. But they are too busy serving other customers. Everytime I have to call up to ask for a test drive which is scheduled but never happens. I have given up on Toyota. If this is presales I can only imagine how horrible it must be post sales. God bless those who have a Toyota.