I own a Honda Civic since Fenruary 2007.
Due to heavy rain on Aug 26, 2009, my car stopped in a flooded road in Old Rajinder Nagar, New Delhi 60. I called the Emergency Helpline of Honda and they directed me to the nearest Honda service center a Moti nagar.
I had to thereafter wait for 1 hour in the rain for the mechanic to arrive and then decide to tow the car to the service center.
Once the car was taken to the service center, it took 1 week for the service center to provide a cost estimate. This meant several telephone calls and a few personal visits to meet their GM-Service, Service Manager etc..
Till date (Sep 24, 2009), I do not have a commitment that the car will be delivered after repairs since there have been false assurances from everyone that the spares will arrive from Japan, Mumbai, Chennai, Greater NOIDA etc..
Though I have committed to pay in full the cost estimate without going for an insurance claim procedure, this is the treatment I am getting from Ring Road Honda.
What do I do in such a situation? I have enough e-mails and evidence to prove my points.