poor service by Hyundai
This is a discussion on poor service by Hyundai within the After sale Services forums, part of the Four Wheeler category; I purchased Hyundai i10-car with Exide battery on Sep-10-2009. Still not crossed one year duration but battery crossed its life. ...
- 08-05-2010, 05:45 PM #1Junior Member
- Join Date
- Aug 2010
poor service by Hyundai
I purchased Hyundai i10-car with Exide battery on Sep-10-2009. Still not crossed one year duration but battery crossed its life. Called kun hyundai emergency service, they told that one cell in battery is not functioning.
Directly went with my car to EXIDE service center in Ambattur,chennai. They gave me spare battery. After checking my old battery they called me to receive new battery after 5 days.
But the problem is collecting the new battery, they are working with very much time conscious. Already i was unsatisfied of EXISDE's poor battery performance. I cant able to go and collect the battery with their timings. One of the employee is telling that they will not work "EVEN ONE MINUTE" after office hours. Also she told new battery available only upto Stock avilability. I didnt understand whether EXIDE is Customer Based or Employee Based company. Because i requested them please wait atleast 10 minutes more to get the battery, she told system will shut down and we are coming from "LONG DISTANCE FOR WORK". At that moment, i got shocked of that whether i am going to receive battery or Train Ticket or public distribution shop.
I am also working in private concern but your peoples behaves like Government employees. she told finally
"COME WITHIN 5.30 TO RECEIVE THE BATTERY, WE CANT DO ANYTHING AND CUT THE CALL"
Because of poor customer service, i thought of that Why should we go for EXIDE?
I have emaild Hyundai MD email@example.com and my battery was replaced
- 06-10-2012, 11:09 AM #2praveenrs Guest
Relectance to replace malfunctioning ABS during warranty period
I have purchased an i20 Asta car from Popular Hyundai Neeramankara, Karamana Trivandrum Kerala India In January 2010 and having an extended warranty up to 2013 January. On May 5th 2012, I have registered a complaint at Popular Hyundai Neeramankara for the malfunction of ABS (Bill Invoice No: B201206053, R/O No; 201206442). Those who were attended my complaint, after having a long check up they told me that there is a malfunction in the ABS Module and it should be replaced and can be done with in 10days,and they promised that till then I can drive the car without any worries as technically there is no problem to drive.
But unfortunately on May 10th 2012 morning I met with an accident. I had to hit on the back of a Tavera due to malfunctioning of brakes. I had to spent Rs. 44,000 to get it repaired. (Bill Invoice No: TPC000393, TPC000112, TPC000369 Dated 16/5, 17/5, 21/5/2012) And also I have to tell that if you could arrange a spare. I could have saved this Rs. 44,000 if you had replaced ABS on time, or they could have warned me not to drive till the ABS get replaced. I have opted to buy i20 Asta just because it has all required saftey features for Indian roads. The accident happened because of your poor service, ie cant able to change the part when the complaint raised and the wrong advice of your service managers, so I lost my money and time, so who will pay for it
The real saga of the problem is with the Service of the Hyundai company. I had to call several people in Hyundai to probe the status of my ABS replacement. To my surprise no one from the company is taking responsibility. At least nobody there to attend my issue. From the service centre I am getting so many deadlines for this replacement, they are also irresponsible and helpless. I had a bitter experience with the customer care department and other departments. At last I got an answer from Mr. Thomas from Chennai, that the ABS module has to come from Korea and it will take at least one month (which is already over). Are they not fitting ABS in new cars? My assumption is that once they sold a vehicle, then the safety of the car is not their headache. Also I have to doubt the quality of the ABS.
After spending over 6.5 lakhs I have to let my vehicle rest on my car porch, as I am afraid to drive the car without these safety features.
Has any one seen Hyundai's advertisement "New possibilities and New thinking" - The real meaning is - New possibilities of safety failures, New thinking of never replace when it is in warranty period.
I have already discussed with the State Consumer Court, to deal with this. Hope only they can get justice for this injustice.
- By M. K. Pandey in forum After sale ServicesReplies: 43Last Post: 05-03-2013, 02:14 PM
- By n_wasnik in forum Electrical AppliancesReplies: 3Last Post: 01-12-2013, 06:15 PM
- By AanandMH02BG7982 in forum CarReplies: 4Last Post: 12-08-2011, 06:37 AM
- By Ankitchoudhary24 in forum CarReplies: 2Last Post: 09-12-2011, 10:35 PM
- By sonyjohny in forum After sale ServicesReplies: 0Last Post: 06-11-2010, 10:11 PM