Hi,

I own a Mahindra Renault Logan vehicle which met with an accident two months ago while my driver was driving it. The accident took place in a village near Warangal which is about 150 kms from hyderabad, after the accident we have called the Insurance company (Bajaj Allianz) on there toll free number and informed about the accident and location. Upon there advice we have called the Automotive Manufacturers showroom/workshop in Hyderabad and seek there help who asked us to bring the vehicle to Hyderabad if its in running condition. My driver drove back the car till warangal which is about 35 km from village and shown it to Automotive Workshop in warangal who examined the car and said that they cant handle the repair and advised us to take back the car to Hyderabad. We have asked them if they can arrange for a recovery vehicle to carry the car till hyderabad since they dont have one they adviced us to drive the car to hyderabad with a halt for every 10 km and its not risky to drive the car. My driver started with the vehicle around 1.30 pm in the afternoon and reached hyderabad workshop at midnight some where around 12.

Since I was busy, after two days when I went to workshop I was told that they needs atleast three weeks to fix the car. I met Mr.Ankineedu who asked me to fill up the Insurance documents had assured me that they will get the car back in good condition and can give us the final estimate only after they open the car.

I followed up with Mr.Ankineedu after two weeks who told me that it would cost me close to Rs.1 lac and in fourth week he confirmed that the cost of repairs had gone up to Rs.1.30 lacs and I need to prepare to pay the difference amount for plastics etc. I was taken back with his phone call one day prior to car delivery that the bill is close to Rs.1.80 lacs and when I asked him about the sudden increase in bill for about Rs.50,000 he says that they changed some electric part which was damaged because of car was droven back from warangal to hyderabad which is not acceptable since the advice to drive back the car was given by the warangal automotive personnel only and we cannot be blamed for the same. Apart from this we find it very un professional that the workshop personnel dint give us first hand information on anything, it was we who followed up every week to find the work status they never bothered to inform us the estimate cost. After the car was given in there work shop we were only called up once to inform us that final bill was around Rs.1.80 lacs, we were more surprised that the Insurance company also dint bother to inform us about the final bill and what is there contribution.

If I would have known that the bill would costing me Rs.1.80 lacs I would rather sell the car as what is condition and buy a new car which will come for Rs.6 lacs since my car already crossed 70,000 kms and a two years old one.

Request for your help.

Thanks, Kalyan