untrained mechanics at authorized workshops
This is a discussion on untrained mechanics at authorized workshops within the After sale Services forums, part of the Four Wheeler category; Sir, I did purchased your maruti ritz on 15-2-2012 from rohan motors,bulandhshar in the name of laxmikant maheshwari with no-UP13AB ...
- 07-15-2012, 09:54 PM #1Junior Member
- Join Date
- Jul 2012
untrained mechanics at authorized workshops
Sir, I did purchased your maruti ritz on 15-2-2012 from rohan motors,bulandhshar in the name of laxmikant maheshwari with no-UP13AB -0270.Recently I went on a family trip during which some problems came in my vehicle around 9 p.m on 28-6-2012 near “DAUJI” situated near SADABAD.As I was with my small childrens aged 4 & 1.5 years respectively and it was dark around I was not in aposition to stop my car in dark area so I looked for a safer place and reached DAUJI where I parked my vehicle at a roadside tea stall.next day I also booked a complaint with number 599057 on 29-6-2012 from my number—9760565950 or 8923025872 to be checked at your call centre because I cannot remember from SIM the call was made. I was attended by your mechanic at SADABAD where I reached by tying with an autorickshaw by paying necessary charges.after inspecting the vehicle at sadabad your engineer asked me to take the vehicle at authorized service centra at agra .i asked him for a mobile service van but he refused and said that van is not available and he himself hired me an auto from sadabad.from sadabad I reached agra through an auto by tying it & then again from agra byepass I hired another auto as only CNG AUTOS are allowed to ply in the city.at your authorized maruti workshop “MADHUSUDAN MOTORS” I was not attended properly by the engineers .someone was saying “filter kharab hain” someone said “engine seize ho gaya hain 15 din lagenge” & someone said “mere ko 4000 do to mein check kar ke batata hoon”.i was not satisfied by them so I asked my brother to send another car from bulandshahr and I reached bulandshahr by tying it with another car. On Sunday i.e. 31-6-2012 I brought my vehicle at SK bulandshahr YOUR AUTHORIZED SERVICE STATION.AS the battery of my vehicle was down their engineer checked my vehicle from their service battery and after checking they gave me an estimate of around 7000 including service which was due and promised me to deliver the vehicle on Monday evening. Their engineer phoned me on Tuesday and asked me to come at their workshop where he said”engine mein kami hain piston mein daag hain,block mein daag hain,crank kharab hain” and said “25000 aur lagenge gaadi sahi ho jayengi” I asked them to do again after 5 days he phoned and asked me to come at their workshop.now he said”sirjee aapka baanki ka kaam ho gaya hain engine bhi start ho gaya hain aur maine seal bhi aisi kar di hain ki koi pehchaan nahi sake ki engine khula hain aur nut par bhi nishaan nahi hain lekin aapka ab tapid cover kharab hain apni gaadi ke kaaran maine ise kheraat machine par dikhaaya tha Rs 100 bhi diye the lekin tapid cover bend ho raha hain aur sahin nahin ho sakta hain jisme aur Rs 15000 ka kharcha hain who bhi livestock mein check karana hoga agar mil jaata hain to gaadi 3 din mein mil jaayegi nahin to company mein se bill karana hoga”.i asked them “15000 ke baad ab aur koi kharcha to nahin then he said nahin sir ab aur koi kami nahin hamne check kar liya hain” i again said to do but my brother said to stop the work and asked them to give me the tapid cover so that I can bring it from delhi.when I asked them to give me the tapid cover then in the evening they said tapid cover to aapka sahin ho gaya hain lekin ab usme “turbo pump” kharab hain.so sir i am now asking that how tapid cover got ok when it was not in a position as the engineer said “tapid cover bend ho gaya hain”whether your engineers at the authorized centres are trained by you or they are jholachaap engineers.you should appoint engineers at the authorized workshops only after giving them proper training because the engineers at most of your workshop don’t have proper training and are all jholachaap engineers who after experimenting at the service stations open their own repairing shops as they don’t have to do any more experiments.the charges at your service stations are so high and even after charing so much charges “yeh graahak ka bill banane mein lage rahte hain aur sahi parts ko bhi kharaab bata dete hain” because they are paid less and the more the bill they can make the more will be their commission. They don’t have any idea and are experimenting on my vehicle .now I am asking you to look into the matter because they have malfunctioned with my vehicle spare parts.either you take some steps because I will not take this engine now I want it to be replaced by you at free of cost because they have experimented on it.i would also challenge you that if you take practicals of the mechanics at the service centres then you would see that how trained they are and if they are eligible for working at the service stations.the local mechanics are much better then them because they know that if they do not satisfy their customers then they will loose them but as there are limited authorized workshops so they do not take it seriously because they know “EK MURGAA CHALA GAYA TO KYA DOOSRA MURGA KATNE KE LIYE READY HAIN.”you should take it seriously because such type of matters would affect the goodwill of your company i.e. MARUTI SUZUKI .first of all you should look into the matter if you do not take necessary steps then I am bound to go to consumer court. My phone numbers are 9358010194/9897906524/8923025872/9760565950 further my mail id is email@example.com. Last of all I would like to say that please appoint only qualified engineers and not jholachaap engineers as more & more people will come at your service stations if they get better services.
- By mirdanial in forum Four WheelerReplies: 0Last Post: 12-30-2011, 11:03 PM
- By abhi_baner in forum Mobile ServicesReplies: 0Last Post: 08-03-2011, 10:35 AM
- By Unregistered in forum Product And ServicesReplies: 0Last Post: 09-07-2010, 01:18 PM
- By aan09 in forum TelevisionReplies: 1Last Post: 08-13-2010, 12:54 PM
- By nehasinha in forum HospitalReplies: 0Last Post: 06-19-2010, 01:02 PM