Respected Sir,
I purchased a car Santro XL from M/S Shivnath Hyundai Raipur,(C.G.) in Nov. 2006 for my wife Smt. Aruna Pandey.I used this car to go to my office (10km)
and come back to my house.

In July2009 after free checkup and test drive, it was advised by Shivnath Hyundai, to get the car serviced, and car was in good condition.

My son took the car for servicing at their workshop. They delivered the car next day evening to my son. In the morning when I drove the car, unfamiliar sound was heard from the car. I again took the car to their workshop and they told that one bearing of a front wheel is damaged and both wheel bearings have to be replaced.

I asked how it was possible that before servicing, car was in very good condition and after servicing suddenly without any reason bearings are found damaged?
They simply denied any responsibility and said bearing is a wear and tear part, it may fail any time. I told my car has run only 12000Km. till date.I have not heard bearings of any car failing in such a short span of running time and running hours.I asked them how many complaints do you receive of bearing failures and after how many running hours they have failed. They did not reply.
I complained Hyundai Motor India also, but they simply used to forward my complaints to Shivnath Hyundai, who did not even bothered to inquire in their workshop to find reason of premature failure of bearing of my car.

I suspect that bearings have failed due to vigourous hammering at the wheel to straighten the outer collar of the rim which was slightly bend from the time of purchase. I found it straight after servicing.

Sir, with full faith we leave our vehicle at authorized service center for repair and servicing, they should be careful about the activities going on in their workshop.

They have offered some discount in the repair cost. But they should replace bearings free of cost as they are damaged due to their carelessness.

M. K. Pandey.

Dear Mr. Pandey,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

The Director
Hundai service center Date: 26-10-2009
Mission Road
Bangalore:

Sub: Deffective Bonnet and other Parts KA-41-M-252
Dear sir,
We have purchased The above Mentioned Santro Zing Model manufactured in the year 2005 November and registered the vehicle with Rajarjesweri nagr RTO vide chassis No MALAB 5HR5M-705375.
In the year 2006 end we observed some Bubbles on Edge of the bonnet LHS and RHS side and was duly informed to Mr suresh Branch Head and Body shop Satish.It was ignred at that time and after that in 2007 again informed to Suresh and Nagesh and also Satish for the same defect which turned from Bad to worst.

Mr Suresh And satish asked me to Talk to Regional Manager Mr Ashwin and also they took some photo graphs and mailed to Ashwin. They said it is up to Regional Manager to decide and not in our purview.
I sent mails and requested Mr Ashwin Regional Manager but found no response. During My discussion with Mr Ashiwin he said I have informed to Mr Suresh to change the bonnet at free of cost but not done as on this day.

On every service they avoided and now the we are finding the same defect in most of the body parts .we understand that it is a manufacturing defect but not any thing else.
In this connection I again discussed the matter with Mr Radhakrishna Director on 24th October 2009 and he recommended for the rubbing premier coat and paint.
Since this is the major problem and the painting is not the solution because of the manufacturing defect.
We request you to change the entire body as “FREE REPALCMENT” towards manufacturing defect which is observed before the Guarantee period and duly informed.
Since 23rd the vehicle is in your service center and we are spending Rs 1200/-on transportation by hiring taxi for business visits. we request you to reimburse the same and oblige.
Thanking you
Yours truly,
For Micropore


Badrinath.R.B
CEO.

Sir

I purchase A Hyundai Vern from Godawari Motors , Moga/ Ludiana in 12-dec 2009. in the prchases in this purchase i loan for HDCS bank of Rs 4,83000.00. But afert one month Gadawari motors couls not give me my Car invose, they are told me i pay interset of loan mount of 6000/- those amount hdfc paid her againt laon , after that they sould me give invoice . plese sir do me favarable desigen

NITESH Mittal
09914000297
wemittal@yahoo.com

Hello,

Kindly post your complaint in detailed manner with your permanent address, dealer details and a valid phone no., this will help us to understand the exact problem you are facing.

Date: 16th march 2010

From: Ram Chander
1711 sector-15
Panchkula
Phone No. 01722591723
Mobile 09872801711

To
M/s Hyundai Motors
Subject: Complaint against M/s Ultimate Automobiles Pvt Ltd, Panchkula
Dear Sir,
I draw your attention through this letter against your dealer M/s Ultimate Automobiles Pvt Ltd for their irrelevant and irresponsible behaviour. I purchased Hyundai I-10 ERA Model car from them on 28/09/2009 as per billing. The delivery of the said car was made to me on 30 sep 2009. The sales rep. of M/s Ultimate Automobiles Pvt Ltd. Mr. Varun, after discussion offered me a cash discount of rs. 15000, exchange bonus Rs. 15000 & corporate discount Rs. 6000.It was agreed that the cash discount of Rs. 15000 would be given at the time of delivery of car and exchange bonus as well as corporate bonus would be given after submitting the required documents i.e. photocopy of new RC and photocopy of old car sold+ original receipt of transfer of old car and salary certificate of employer.
I submitted salary certificate from my employer on the date of delivery of car i.e. 30 sep 2009 and agreed to submit other documents within a period of two months. After the gap of 45 days I submitted the required documents for the exchange bonus i.e. Photostat copy of New RC+ photocopy of old RC +original receipt of old RC transferred from my name to other person.
I myself handed over all the documents to Mr. Varun the sales rep. of M/s Ultimate Automobiles Pvt Ltd and he promised me quick onward submission of documents to the concerned authority. After another gap of two months I enquired from M/s Ultimate Automobiles Pvt Ltd. regarding my exchange and corporate discount and to my surprise the behavior of sales rep. Mr. Varun had totally changed. He looked at me as an unknown person. He even refused to recognize me. The staff at M/s Ultimate Automobiles Pvt Ltd did not cooperate with me.
I decided to leave the office and tried to find out the contact no of complaint cell of M/s Hyundai Motors India Ltd. I enquired about my case from Mr. Amar the rep of complaint cell and he told me that I am only entitled for corporate discount. Regarding my exchange bonus he told me that the staff at M/s Ultimate Automobiles Pvt Ltd has forget to punch the billing on 30 sep 2009 so he cannot help me. Again I want to M/s Ultimate Automobiles Pvt Ltd Panchkula. They agreed that they have forgotten to punch the billing on 30 sep 2009 for exchange bonus.
I insisted that it is the duty of staff of the company to punch the billing and submit the relative documents. From this entire episode it looks that either the staff of M/s Ultimate Automobiles Pvt Ltd has not submitted the documents or they have lost my documents. So they are trying to avoid responsibility. It is not my duty to punch the billing. So through this letter I request your good self to look into the matter and give me benefit of exchange bonus & corporate discount. I also draw your attention at the misbehavior of staff at M/s Ultimate Automobiles Pvt Ltd. I further state that if I do not get my exchange bonus I would be compelled to move in the consumer court.
Thanking you in anticipation for an early solution of my case.

Sir,
I have paid in full for Getz Prime Gls yesterday. However, I found that the dealer was charging Rs 33000/- for registration of the vehicle. I enquired and found that the charge was Rs 18000/- for individual owners and Rs 20000/- for vehicles to be registered in name of a company.
I told the dealer to reduce the said charge, which he refused. Then i requested him to give me delivery of the unregistered vehicle or provide me papers so that I may myself get the vehicle registered. They refused. I was forced to pay Rs 6000/- to obtain temporary registration (the official charge is about Rs 2000/-).
They were totally adamant in spite of all my pleadings. I took pains to point out that what they were doing was illegal and all customers were being duped. This made them more adamant, and their behaviour was to the point of rudeness. They informed me that this was common practice among all dealers and all customers paid up without any problem.They also hinted that margin of profit being low, the dealer was forced to such practice.
For the past 10 years I have been a faithful Hyundai customer. But yesterday's experience was really awful. I felt 07805cheated and left with a bad taste in my mouth.
I booked the vehicle vide receipt no MR 07805 [Rs25000/-]and made final payment yesterday vide money receipt No 39 [Rs 380900/-] by cash.
I await your response in the matter.
Regards
A.Tarafder

I am a serving officer of the Army. I bought a Hyundai i 10 from Ultimate Hyundai Ltd in March 2009. Hyundai Motors India Ltd was offering 3rd Year exteded Warranty scheme and Rs 15,000/- exchange bonus for the old car if the ownership of the old car changed within 3 months. I sold off my old car and forwarde the papers within one month to Ultimate Hyundai,Chandigarh and the manager, Mr Ravi confirmed receipt of relevant documents. as the car was bought through CSD, I was told it would take 3 months for the documents to be processed and I would get Rs 15000/- after 3 months as also the extended warranty. It has been more than one year and I have lodged numerous complaints at the Hyundal helpline and written numerous letters to no avail. Ultimate Hyundai, Chandigarh needs to be blaclisted as also the truth about Hyundai Motors India needs to be known to everyone. It is a corrupt and totally unprofessional company with no regards to its customers.
Col NS Sarna

HMIL guys are not trust worthy same as thier products.

Don't buy Hyundi cars any more as thier product and people are not rust worthy.

All - suggest contact JD Power to update your feedbacks about Hyundai cars and you have been cheated by thier vendors and HMIL guys.

Suggest move to consumer court also.

If any one would like to give it another try with Hyundai guys then write Mr Arvind Saxena @ [email]arvinds@hmil.net[email] (VP Sales) and MD and CEO Mr H W Park @ [email] hwpark@hmil.net [email]. I am not sure how helpful these guys would be to you but be open to move to rating agencies and consumer court to let these guys understand that as a CUSTOMER we also have some rights and with whom we can also raise our voice.

I am also like you, who bought a VERNA brand new and ever since i have been struggling with HMIL (Hyundai Motor India Ltd) guys but when thier intentions are WRONG they will not help you

After 10 months of struggle i have decided to go to Media, Consumer Forum and JD Power and other rating agencies to lt the world know that HMIL guys are FAKE and CHEAT.

Good luck to everyone.

Regards - Magan

i had purchased a hyundari i.10 sports from the punjab moters, gandhinagar, gujarat in the month of november 2009. I had made cash payment while taking delivery. I was offered corporate rebate of Rs.4000 alongwith some other festive offers which was prevalent at that point of time.

I have brought this to the notice of the punjab moters, who is the dealer of hyundai in gandhinagar many a time but they turned a deaf ear to all my requests. My registration no. is GJ 18 AE 1420, i.10 sportz in my name i.e. K.R.Menon, sector no.3A(new), plot no.273/1, Gandhinagar.

It is very surprising that inspite of my earnest requests the company has not taken any effort to pay Rs.4000 which was to be given to me within three months of the delivery.

I shall be grateful if you could instruct punjab motors, gidc , gandhinagar-382028 to return the corporate rebate of Rs.4000 at an early date.

I am a class II officer, working in secretariat of Gujarat. I do not want to drag this matter. please take personal interest and close the chapter at your earliest.

K.r.Menon,
M.No.9427051336.

To,
The Customer Relation Manager
Hyundai Motors India Limited
Western Regional Office,
Business Square, A/ 102,
1 st floor, Chakala,
Andheri-Kurla road, Andheri East,
Mumbai-400 069 (Kind Attention: Mr. Abhishek Karambilkar)

SUB: PREMATURE BREAKDOWN OF SANTRO-XING CAR ENGINE

Sir,

1. I regret to submit the following to your kind attention:

2. I had purchased a Hyundai Santro Xing car on 02 Nov 09 from M/s. Orion Motors Pvt. Ltd., 7th KM Store, Opp. B.B.M.B., Delhi Road, Hisar – 125 005 (Haryana) and the details of my car are here under :-

Registration No. : HR 17 85 65
Chassis No. : MALAA 51 HR9M472553K
Engine No. : G4HG9M880208
Month & Year of Mfg. : Oct 2009

3. The first servicing was carried out on 20 Nov 09 at M/s. Orion Motors Pvt. Ltd., Hisar (Hyundai’s authorised service centre) at scheduled interval. The performance of the car was absolutely satisfactory, until early May and had done 8,200 kms, when I started experiencing inadequate pick up and intermittent cut out of Air conditioning unit. The very next day the defect was referred to M/s. Hyundai Goa Motors Pvt. Ltd., Verna, Goa, since I am presently posted here. The car was handed over to the service center on 11 May 10, for the above mentioned defect and second servicing. On 12 May 10 the service engineer telephonically informed that the defect was attributable to the worn out piston rings and the rectification would entail replacement of piston rings and major repairs to the engine.

4. Engine being the sturdiest and the most reliable equipment in a car can not give up or develop such snags at such an early phase of cars life (6 months/ 8,200 kms). The requirement to undertake major repairs of this order on engine in such a short span is a clear indication of premature material failure/ lapses in quality assurance coverage during production of the engine.

5. For a middle class Indian, buying a car is a choice made for lifetime for which he not only invests his savings but also his emotions. The extent of repairs being undertaken to restore the condition of engine at this stage is very unfortunate and has shaken the faith I had in the product quality of your reputed and prestigious company. Major repairs/ replacement of the parts of a new engine at this point of time would affect the engine’s performance/ efficiency greatly and would call for such repairs in future also when the same may not be covered by warranty.

6. Considering, the above mentioned facts, I would request Hyundai Motors to investigate the matter and act favorably to replace the malfunctioning engine with a brand new engine at an early date, which is covered under warranty and oblige.

Regards,



(Ramnivas Babal)
Lieutenant
Indian Navy

I purchased Santro XO on 2006 and since than I have many complaints on this car.The car has recently developed a strange sound in Sreering Box and the dealer M/s Utkal Hyundai did not able to sort out the problem and told me to replace the same.I want the e-mail id and telephone lines of their MD or Head customer relation to lodge my complaint as the company seems to be operating very syrangely as they have not mentioned any e-mail apart from customer care mail who plays the record player and do not listen to us.

To,
Hyundai, India

Dear sir,
I had purchased one i10, Era Hyundai car on 30.03.2010. At the time of purchase they advertised
that it has got three years extended warranty. But till date i did not receive any papers of the same
in stead of repeated correspondance. For last four months I have been in touch with Sri Aniruddha
Deb, Asstt. manager of Ojha Hyundai from which i had purchased the car. Every time i contact with
Mr. Deb he promptly promised to send the paper inthe next day. But in stead of his committ ment
the paper did not reach to me in FOUR months. It seems that Mr. Deb is lying deliberately with me
playing hide & seek policy. What is the utility of this Non-cmmitted, uncapable manager who are not
as good as their words. I have been fed up with the disgusting attitude of your manager

finding no other alternative i am writing to you so that your intervention will resolve the
matter in no time and good name & fame of your company will be regained

With regards

SULAY KUMAR CHANDA
(Regd No- AS-01-7376)
SAGAR HOUSING COMPLEX
Kmakhyanagar, adabari
Guwahati-781012

Hi, I am Gyanendra kumar sahu from Bhilai Chhattisagarh. I have purchase hyundai Accent executive car from "Jaika automobiles bhilai. at the time of first servicing adress book of various hyundai service cenres in india was washed out and became unreadable. I have asked "Jaika automobiles bhilai" to provide the similar address book. I was ready to pay for the book also. but to utter astonishment nobody landed ear to my request. Now if i will go any where and my car haults due to any unforseen problem i will become helpess.

From:- GYANENDRA KUMAR SAHU

16(A)/N.P.A/Sect-9, Bhilai
Mobile No-09407982581, e-mai adress:- gksah@sail-bhilaisteel.com

it is a complaint against oja hyundai showroom workshop where the worker in show are not enough knowledge a bout automobile fittings repairing and denting. and they even charge for the work which they have not even done.a single work they take take 3 -4 times to complete a single piece of work and parts which they fit in vehicle is 2ns quality parts which is found in delhi kashmiri gate or where ever else i could say this because iam into this field i have my automobile shop where i sell the spare parts of all sorts of vehicle specially small four wheeler vehicle where i purchase the items almost from whole over india.they dont even have an automobile engineer.i had an santro car which had an accident due to some small defects arised but they without a good enquiry said cnhasis,crossmember,and many other big things have been damaged but later it was cleared but the condencer which was damaged they replaced it with 2nd quality condencer due to which the air conditioner was not working properly then they said it was due to compress was not working so properly so thay even suggested to chage that also but compresser was good enough coz during this 4years it was the 1st the car had accident and it was touched for the 1st time but they it was very old so.....it was nothing but easy money making phylosophy.

so strongly pledge the head office to see into it coz harming hyundai reputation only for such few people . I love santro a lot coz it is very rough and tough car.i asked not to change compresure coz i didnt want waste money on useless thhing which is good for nothing..... if in case i would have been from this field they could have made also a fool.