Reminder……… 1

From: Prakash Sanwal
Sent: Friday, June 29, 2012 3:05 PM
To: 'contact@maruti.co.in'
Subject: complain no. 7118291185 dtd 20th June 2012

Hi

Reference to my complain no. 7118291185 ,it is still pending and after 10 day when again I approach Rohan motor as per them need to pay additional amount for Vehicle delivery

Once I already paid 22 K INR against the services on 15th June 2012, now it is impossible for me to pay a single paisa for the services

Kindly check with your dealer and instruct him to send my vehicle to my working palace

Waiting for an immediate response on it

Regards
Prakash Sanwal
+91-9818556146

Date-03-07-2012
Sir mane new swift vdi car(UP16 AJ 9711) 28-05-2012 ko noida se fair Deal se li thi aur usski 980km per rohan(Surajpur) me 13-06-2012 ko service karai thi aur 1807km chlne k bad car achanak chalte chalte23-06-2012 ko car ka blance kharab hua aur wapes ghum kar footpaat se takra gyi. uske baad rohan Motors Surajpur walo ko bulaya to pata chala ki suspension ki goli niklne k karan car footpaath se ja takri jis ka karan company ka goli ko sahi thra se nahi lagana tha.usski karawahi krane k liye rohan motor(Surajpur) k engeneer ne photo le ker maruti-suzuki ko mail kiye us karawahi ko aage badhate hue company se engeneer 26-06-2012 ko aaye aur wo bhi car ko dekh ker chle gye parantu car me koi kaam nahi hua h jo ki company ki nirmanh me kami k karan nukshan hua h jiske liye company puri tarah jimmedar hai.hamri car ko turant puri tarah se th
eek karaya jai ya Badle mein nai car de jai.

Bhudev Sharma Surajpur Greater Noida Gautambudhnagar U.P.- pin 201306

9899644294, 9540454500

Hi,

I need a resolution for this.
I have the required Jobsheet for my car. In Feb 2012, my car was given for servicing. Till date i have not received my car in a working condition. When i went to take delivery of my car, it stopped working right outside the garage.

7 MONTHS and what kind of servicing do they do?? 2 months from Feb i was told the bill is Rs.12000 and to come pick it up. now payment made which was 25% more. And still the car is in a bad shape.

They informed me on making payment to take the car, agreed. more like you give your product working for servicing and it stops working.

I need my refund until the car is in a working condition. Please advise me on what should be done with this kind of a dealerships workshop??
they disconnected my call countless times, refrained from giving my car. even though it was supposed to be ready months ago.

Thanks & Regards,

Adrian Mathias
9867290387
adrianmathias_10@hotmail.com

Sir/Madam
i am Daljeet Singh Vicky from Ludhiana Punjab. may i know that you take oil service charges 900 rs., if yes than that charges is very high.
sir i want to now that when i buy a car from your company then you are told us that if we are refill oil from outside then you are not given us any guarantee. please give me information about this


thank you
DALJEET SINGH
98158-00128

I have bought WagonR,VXI(Reg No JH05Q6511) on 26th Sep'12. Within 7 days one of the wheel cover of front wheel came out and thrown out on the road without any notice. The car is looking odd due to the absence of this wheel cover. This is due the poor workmanship. It needs to be replaced.

I have bought WagonR,VXI(Reg No JH05Q6511) from PEBCO motors Jamshedpur on 26th Sep'12. Within 7 days one of the wheel cover of front wheel came out and thrown out on the road without any notice. The car is looking odd due to the absence of this wheel cover. This is due the poor workmanship. It needs to be replaced.

Dear Sir,
I have purchased one maruti wagon-R vxi new model(Registration No. OR-06J-0160) on 29th Nov'2010, from Odyssey motors, Angul, Odisha. Since that day I am facing problems on it's 2nd gear and low mileage. The mileage is 12/13KM per liter and the 2nd gear power is very less so it stopped during slowly drive in 2nd gear. Now the car is running about 7400KM, and during my car services at different maruti authorised service station I had complained about these issues. But they can't solved. So you are requested to help me.

Waiting for an immediate response on it

regards,

(Gagan Ranjan panda)
+919437121156

On 26th September 2012 I booked one Maruti Ritz ZDI Car in the
name of Kelwin Jacob from POPULAR VEHICLES & SERVICES LTD,Thrissur.
When I booked my car they told your vehicle is ready, if you pay the
amount on the spot they can deliver the car, today Nov.3rd till now I
didn’t get any response from maruti agency (POPULAR VEHICLES &
SERVICES LTD, Trichur) side when I call they are saying today or
tomorrow we will deliver the car, this regular dialogue I heard so
many times, I never expect these much cheap service from Maruti
popular, this is my last mail I hope can get one good response from
Maruti.
--
With Regards,

Kelvin Jacob
Mob: +91 93 88 26 27 28
+91 94 890 51 916

dear sir

i m book my car in amar moter in karelibag at Baroda last 06/10/12.. but still there are not given delivery for my car..
not proper answer given for that sales incharge Mr . akshay pandiya & he is boss..
please do help neefully

when i got my car...

Sir,

I want to bring to your notice an extreme case of overcharging by Spectra Motors, Ghatkopar (W), Mumbai.

I had given my car Swift VDi (HR 26AX 4438) for body damage repair in Spectra Motors in Ghatkopar (W) on 16 Nov 12 at 0830 h.
Being a Maruti authorised service centre and a well known name, I had expected a good job to be done. On my specific enquiry the service adviser assured me that your company have cash less transaction tie up with Tata AIG, in which I had insured my company. Accordingly I intimated Tata AIG for my claim at 1100 hrs.

However at 1600 h on same day I got a call from Tata AIG that they have no longer cash less tie up with Spectra motors and I will have to pay full amount by cash. Since I didn't want that, I immediately reached the service centre to take back my car. But to my dismay, I was informed that I will have to pay Rs 500/- to take back the vehicle. I enquired why I am getting charged so much since no work have been done in my car. It was told to me that Rs 500 is the estimation charges.

I would like to bring to your notice as to why I am being charged so much for no actual work done.Is just keeping the car for survey entitles such a huge sum of Rs 500.00. Is it authorised by Maruti ?

Please look into this matter as to how some "irresponsible" service centres are overcharging the customers which leaves a bad image for an esteemed company like Maruti.

Regards
Arun E
9819726214

sir,

I bought a Ertiga VXI 0n 25-10-12 from your dealer at bagalkot (Vijay Motowings) and I am very unsatisfied with the dealer
because I was not given the documents on the same day and was promised that will be sent the very next day and till today I am to get the manual book, Invoice of the car,payment receipt and the duplicate key.When I try to contact the person Mr Pramod Nair who had dealt with me refuses to receive the call.When I try the phone nos printed on the envelope I get a message that the nos are not in use.I feel very sorry at the state of affairs in your dealer network.I now want to know as to what I am supposed to do next?

I await your earliest action in this matter since the vehicle has to be registered.Any penalty in case of delay in settling this issue will have to be borne by your dealer.

Sir, I had been made service from naraina service center of maruti on 16-11-12. But it is very unfortunate that car is not working properly, pickup has gone, so much noise. It is just third free service and run only 5800 km. my car reg no dl2can 8242.

I will forget my loan acount no. Plz help me my car no.hr26 v 5309,
my name mrs. Lalita rani w/o sanjay arora, maruti 800,

I had booked swift dzire VDI on 30 th april 2012 at BERKELEY AUTOMOBILES LTD. Industrial area Chandigarh by the name of Balraj Singh . The dealer assured delivery of car within 3-4 months .Now 7 months are over and the car has not yet been delivered . On inquiry the dealer said that the car cannot be delived before February 2013 . There has been a lot of inconvinience to us because of repeated visit to the dealer . I request you to look into this matter seriously and ensure that the car is delivered as soon as possible .