May 24, 2012

From: VC Sivakumar 1/22.Vellimalaipattinam Narasipuram Post Coimbatore Tamil Nadu India-641109 To whom it may concern: Reference: TV Model No: 29FD5R4P-TA S.No:708LQN001492 I have a LG TV that I bought new a few years back with the above model number and serial number. It started to have some problems and I called the LG customer care on 26/04/2012. The Coimbatore customer care technician showed up at my house two days later to check the TV. But sadly he did not bring the right tools to service the TV onsite and when he tried to replace one of the faulty chips, he caused damage to the PCB tracks as he did not have the proper tools to solder the chip to the board. (Who is going to take responsible for that track damage?) So after he changed the chip, the TV was not working and he had to take the circuit board back to the service center for further servicing. He brought back the board after a few days and when he installed it back in the TV, many of the features stopped working. So this time he wanted to take the TV back to the service center for further repairs as asked me to deliver the TV. So on 12/5/2012 I delivered the TV to the LG service center. It has been more than 2 weeks since I gave the TV for servicing at the center and I am yet to get a proper response on when my TV will be fixed and delivered back to me. I tried calling your customer care but to no avail, they also did not provide me with any proper response or what should be my next steps to get my TV fixed. I was particularly very offended by the response from your customer care. When I once again tried talking to the service center people, they said the company doesn’t provide the right tools to fix to make the repairs quickly. I am very disappointed in the service that LG has provided so far and regret my decision to have purchased your product. I hope that you can help get my TV repaired ASAP. Hoping to hear back soon with an update.

Thanks and Regards

Sivakumar

9092054443

no phone number is responding properly . that's waste