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Thread: Idea Nodal Officer

  1. #1
    admin is offline Administrator
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    Default Idea Nodal Officer

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    Idea Nodal Officer Details


    In case you are unable to get a satisfactory resolution to the grievance on approaching Idea Customer Care call centre, you may get in touch with Idea Nodal Officers in your circle. These Nodal Officers will ensure resolution of your escalations within 10 days. For any escalation being reported by you, Idea Customer Care will provide you with a unique docket number as a future reference for the same. Information about Idea Nodal Officers given below.

    Idea Nodal Officer Andhra Pradesh
    Syed Mushtaq
    +91 9948002229
    grievance.ap@idea.adityabirla.com

    Idea Nodal Officer Assam
    Lesley Mendonsa
    +91 9085008991
    grievance.assam@idea.adityabirla.com

    Idea Nodal Officer Bihar & Jharkhand
    Manish Kumar Verma
    +91 9708297955
    grievance.bj@idea.adityabirla.com

    Idea Nodal Officer Delhi
    N Sagar
    +91 9990555555 Extn: 6888
    grievance.delhi@idea.adityabirla.com

    Idea Nodal Officer Gujarat
    Ronak Patel
    079-66714000 Extn: 4246
    grievance.gujarat@idea.adityabirla.com

    Idea Nodal Officer Haryana
    N Sagar
    +91 9990555555 Extn: 9110
    grievance.har@idea.adityabirla.com

    Idea Nodal Officer Himachal Pradesh
    Anuradha Sood
    +91 9882108600
    grievance.hp@idea.adityabirla.com

    Idea Nodal Officer Jammu & Kashmir
    Chirag Goel
    +91 9086012350
    grievance.jk@idea.adityabirla.com

    Idea Nodal Officer Karnataka
    Issac Thomas
    +91 9844300183
    grievance.kar@idea.adityabirla.com

    Idea Nodal Officer Kerala
    D Menon
    +91 9656006680
    grievance.kerala@idea.adityabirla.com

    Idea Nodal Officer Kolkata
    Vishal Kumar Gupta
    +91 9088118991
    grievance.kolk@idea.adityabirla.com

    Idea Nodal Officer Maharashtra
    Sanyogeeta Kulkarni
    +91 9850003689
    grievance.mh@idea.adityabirla.com

    Idea Nodal Officer Madhya Pradesh
    0731-40 31 414 Extn: 2858
    grievance.mp@idea.adityabirla.com

    Idea Nodal Officer Mumbai
    Ramesh Reddy
    +91 9702097111
    grievance.mumbai@idea.adityabirla.com

    Idea Nodal Officer NESA
    Lesley Mendonsa
    +91 9085008991
    grievance.assam@idea.adityabirla.com

    Idea Nodal Officer Orissa
    Pankaj Upadhyay
    0674-2725920 Extn.No.9414
    grievance.orissa@idea.adityabirla.com

    Idea Nodal Officer Punjab
    Ms Harpreet Teja
    +91 9855412766
    grievance.pun@idea.adityabirla.com

    Idea Nodal Officer Rajasthan
    Kailash P Deshmukh
    +91 9887405611
    grievance.raj@idea.adityabirla.com

    Idea Nodal Officer Tamil Nadu
    Subha Pandian
    +91 9092817259
    grievance.tn@idea.adityabirla.com

    Idea Nodal Officer UP East
    Utpal Tewari
    +91 9889009210
    grievance.upeast@idea.adityabirla.com

    Idea Nodal Officer UP West
    Mr.Nimish Vasishta
    +91 9917575109
    grievance.upw@idea.adityabirla.com

    Idea Nodal Officer West Bengal
    Vishal Kumar Gupta
    +91 9093118991
    grievance.wb@idea.adityabirla.com

  2. #2
    Vaibhav Vijay Guest

    Angry Complaint against Idea (Idea Net Setter)

    Dear Sir/Mam,

    I am Vaibhav Vijay and i want register complaint against Idea. I purchase Idea net setter from Idea Cellular
    limited, C-105,Phase 7,Ind Area Mohali(Punjab) Show room at Sector 22 ,when i purchase this product they told me that the speed of this Idea net Setter is 256kbps but now i am getting a speed of only 30kbps. I had also contact 100 times to customer care of Idea and also register so many complaint , but they are not responding to my complaints, even they are continuously ignoring my complaints

    If you also go at the showroom or call at Idea they also tell you that the speed of Idea net setter is 256 kbps which is not correct at all. Which is totally against the laws.

    They are also not refunding my money also. I will definitely register complaint against Idea at Chandigarh consumer court at Plot No.5-B, Madhya Marg, Sector 19 B, Chandigarh if they don't refund my money.I am really fed up with the service of Idea.

    Please take some strict action against Idea(Idea net setter). I would be grateful to you.

    Best regards
    Vaibhav Vijay
    9876444743

  3. #3
    neeraj kumar jangid Guest

    Default due to balance deduction

    Dear sir,


    i have the preaid service of idea.
    and my problem is that my balance is deducted continusly from about 2 month
    i called many tine for costomer care but there is no rep for my convinance.
    after it i went for idea office 3 times situtad at tonk road in jaipur.
    but i m not satisfied n my balance is continuously deducted.
    so pls see it and solve this problem as soon as possible.
    the no of complain is 9694325052.
    the alternate no is 9887822313


    regarde
    manish kumar jangid
    9887822313

  4. #4
    Unregistered Guest

    Default Mob No.9812000575

    Dear @ Idea,
    I have migrated my Mobile no.9812000575 from postpaid to Prepaid from local idea office @ Panipat(Parwati Telecom) & they have asked me to pay 200 Rs extra than my bill amount which were to be credited in my idea Prepaid number 9812000575 after 1 month but from 14th of nov i have visited & Have words with Mr Anil Goel & Sonam & local idea office & Mr Ashish at 9990555555(extn-9110) but no positive reply till now.& is said that will balance will be credited till evening or morning.


    Is this ur Service..???????
    Request u to please Credit my funds ASAP otherwise will complaint in TRAI & Have to seek the way towards Consumer Court...................



    Regards
    Rahul Batra
    +919992010007

  5. #5
    pradeep dawne Guest

    Default regarding incomming & out going call details

    Dear Sir,
    My idea number is 9604113602 .I need my idea call detail time from 1 May 2010 to 30 August. please send to my mail id - kapil.gawi@yahoo.com , all incomming and outgoing telephone number also need sms details & alternate contact no is 8975121752. I have filed request regarding call details but it is not compeleted so contact it on my alternate contact no 8975121752 if my idea no 9604113602 is not rechable . so please do it urgentaly as possible

    with Regards,
    Pradeep dawne

  6. #6
    Unregistered Guest

    Default Complaint for double charge for same service

    Dear Team,

    I have regular user of idea cellular my details are-

    Mobile no 9009258177.
    Name - vikas gupta
    DOB - 02-08-1982

    I have double charged for same Mobile investor service from continually 3 month and deduction of charges done dual for monthly and daily services.

    I request you to please refund my excess charged amount as i have only used for one service.

    Please take matter priority i am not satisfied with the customer care centre also.


    Kindlly resolve my issue otherwise matter will be escalated to TRAI & higher authority.

    Thanks
    Vikas Gupta
    M 9009258177

  7. #7
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    1,236

    Default Reply to your complaint

    Quote Originally Posted by Unregistered View Post
    Dear Team,

    I have regular user of idea cellular my details are-

    Mobile no 9009258177.
    Name - vikas gupta
    DOB - 02-08-1982

    I have double charged for same Mobile investor service from continually 3 month and deduction of charges done dual for monthly and daily services.

    I request you to please refund my excess charged amount as i have only used for one service.

    Please take matter priority i am not satisfied with the customer care centre also.


    Kindlly resolve my issue otherwise matter will be escalated to TRAI & higher authority.

    Thanks
    Vikas Gupta
    M 9009258177

    Dear Sir,

    We tried to call you but the contact could not be established. We wish to inform you that the Mobile Investor daily and Mobile Investor Monthly pack were active for your mobile number and the amount of Rs.2/day and Rs.30/month respectively has been deducted for the same. We also wish to inform you that both the packs have been deactivated now.For further assistance kindly get in touch with our Customer care centre -details updated on Idea website. !DEA - An !dea can change your life....

    Regard,
    Ideacellular

  8. #8
    ROHIN GOGIA Guest

    Thumbs down Lack of management and quality of service.

    I am subscriber of mobile no. 9990309993. I have Authorized my Bank and Idea for Direct Debit of monthly bill from my bank account.

    My mobile outgoing is barred and when I called Idea they informed that Bill is not Paid, I called my bank they informed they did not received any bill and that Idea have not sent any bill or no bill pending.

    I called Idea back and they said yes there is a problem, I asked Mr. Saifer (Floor Supervisor, hard to believe because the person can not even speak in English.. any ways), who is responsible for taking the money out of bank when the Direct Debit Authorization has already been given by customer.

    He said Its us, Idea company responsibility to take the money out from the bank, then I asked him why I am suffering the loss. he said I hope you are satisfied with the information and thank you for calling Idea and disconnected the call.

    Worst services so far faced by any telecom company rep.

    Idea advertising hard for MNP. I hope they know that they digging there own grave.

    Disappointed Customer

    Rohin Gogia

  9. #9
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    1,236

    Default

    Quote Originally Posted by ROHIN GOGIA View Post
    I am subscriber of mobile no. 9990309993. I have Authorized my Bank and Idea for Direct Debit of monthly bill from my bank account.

    My mobile outgoing is barred and when I called Idea they informed that Bill is not Paid, I called my bank they informed they did not received any bill and that Idea have not sent any bill or no bill pending.

    I called Idea back and they said yes there is a problem, I asked Mr. Saifer (Floor Supervisor, hard to believe because the person can not even speak in English.. any ways), who is responsible for taking the money out of bank when the Direct Debit Authorization has already been given by customer.

    He said Its us, Idea company responsibility to take the money out from the bank, then I asked him why I am suffering the loss. he said I hope you are satisfied with the information and thank you for calling Idea and disconnected the call.

    Worst services so far faced by any telecom company rep.

    Idea advertising hard for MNP. I hope they know that they digging there own grave.

    Disappointed Customer

    Rohin Gogia

    Dear Sir,

    We tried to call you but the contact could not be establised. We request you to confirm your alternate contact number for further assistance.You can also get in touch with our Customer care centre -details updated on Idea website. !DEA - An !dea can change your life....

    Regards,
    Ideacellular

  10. #10
    pckundapur@gmail.com Guest

    Angry Unlawful deduction

    My mobile sub No is 9844897569.You have been debiting Rs25 on 17th of every month towards 'voice chat service' which I never asked for.As advised by your outlet at Karkala I sent messages 'DNS' and DAD' ,but without any action.On 14/01/11 ,your rep promised me that such deductions would be stopped in future.But deduction was done on 17/01/11.

  11. #11
    Unregistered Guest

    Angry Cant able to change Network from Idea to other (Tocomo)

    Hi Sir,

    This is Srinivas of Mob num (9848393345) customer of Idea in Andhra Pradesh. I have applied to change my network from Idea to Docomo 15 days back in Vijayawada but it is not happened yet. And i have received an sms stating that it is rejected and i have called to Customer Care and as well as i approached Idea show rooms but that work is not completed and no body is bothering about this issue. I kindly request you to resolve this issue as early as possible.

    Thanking you very much,

    With regards,

    Srinivasa Rao Koka,

    9848393345.

  12. #12
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    1,236

    Default

    Quote Originally Posted by Unregistered View Post
    Hi Sir,

    This is Srinivas of Mob num (9848393345) customer of Idea in Andhra Pradesh. I have applied to change my network from Idea to Docomo 15 days back in Vijayawada but it is not happened yet. And i have received an sms stating that it is rejected and i have called to Customer Care and as well as i approached Idea show rooms but that work is not completed and no body is bothering about this issue. I kindly request you to resolve this issue as early as possible.

    Thanking you very much,

    With regards,

    Srinivasa Rao Koka,

    9848393345.
    Dear Sir,

    We regret for the inconvenience caused. We have taken note of your concern with regard to port out against your mobile number .
    We request you to allow us some time and we will keep you informed about the status at the earliest.

    Regards,
    Ideacellular

  13. #13
    Unregistered Guest

    Thumbs down Billing - issue

    Dear Sir /madam,

    This is in referance to my mobile no. - 9822834792 . Am fed up following up with your people right from your customer care executive to top officers, people dont pick up calls, dont reply to mails. this is the way people work at Idea. pathetic !!

    Am using idea since 5-6 years this is the way you treat clients ???????????

    Am being charged wrongly in which your people are unable to give justification and telling me that they will revert, Which never happens, its going on since last one month, suddenly my outgoings are barred ..Total harrasment you guys are doing .......

    Request you to get into the matter and solve it immediately.


    Totally disappointed customer of idea.


    Shradha Tiwari
    9822834792

  14. #14
    Unregistered Guest

    Default Docyument vagar card vechy 6...mara gam ma...

    Docyument vagar card vechy 6...mara gam ma...

  15. #15
    sonu yadav Guest

    Default my number is suspended(9812299981)

    sir ji idea company ne mere sath bahut bura kiya hai, mai ek defence person hu or tripura me posted hu jeha per idea ka network nahi hai,is liye mai jab tak weha per hu mai apne idea no(9812299981) ko use nahi kar sakta hu,or aap ke company ne mera no 3 mahine use nahi hone per band kar diya hai,mere us no per mere sare sms alert ke service active hai,jis se mai wo hi no lena cha reha hu,kirpya kar ke muje wo no diya jaye, ye mere majburi hai.......mera contect no hai 8930065005, sonu yadav

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