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Idea Customer Care

This is a discussion on Idea Customer Care within the Address forums, part of the General Discussions category; Originally Posted by Unregistered Respected Sir, My Mobile No is 9824569693 and for last two days company is debited GPRS ...

  1. #286
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    1,215

    Default

    Quote Originally Posted by Unregistered View Post
    Respected Sir,
    My Mobile No is 9824569693 and for last two days company is debited GPRS charge from my Prepaid Connection. Actually i have not activate GPRS Service or I have not surfing any Internet site for last to day's.& I can not use internet service of this Company then which way this charge is debited it is a big question.
    I have today already complain in Customer Care Center but in charge of call center Mr Madhukar Patel reply me that you have surfing internet so this charge will be debited. So i inform to connect me his in charge officer of customer care center there is Madam Ilaben Purohit reply same as Mr Madhukar has reply. So I request him to gave details of call charges & Internet surfing charges of last seven day's as per TRAI order & deactivate the GPRS facility from my SIM Card in reply to my this demand she had not deactivate my GPRS facility which is illegally activate in my Mobile. I also request him to give me his Area manager Mobile No so i can complain him but she is not given me his area manager's mobile no and advice me to contact nearest Idea service provider which is 30 Kilometer far from here which way contact service provider of Idea it is a big question.
    So please esquire how this happen & refund me my Amount which is illegally deducted from my Prepaid Paid balance.

    Warm Regards

    Suresh Dhokai
    Adarsh Group
    Main Bazar
    Okha Port 361 350
    Dear Sir,

    We wish to inform you that the charges are charged correct under GPRS usage as per plan tariff. For further assistance, kindly contact to our Idea customer care helpline.

    Regards,
    Ideacellular

  2. #287
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    1,215

    Default

    Quote Originally Posted by Unregistered View Post
    Respected Sir,
    This is inform to you that in these days , idea operator deducted my balance . My number is 8481864742
    pls chk and refund my balance otherwise i'll take portability to other operator.if u want to contact with me then call on 9038158713.
    I am very disappointed from your service.



    Regards...
    Sujit Jha
    Dear Sir,

    We wish to inform you that we have thoroughly check your Idea number account details and we are unable to found any wrong deduction from your Idea account. For further assistance,kindly contact to our Idea customer care helpline.

    Regards,
    Ideacellular

  3. #288
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    1,215

    Default

    Quote Originally Posted by Unregistered View Post
    Respected Sir,
    My Mobile No is 9824569693 and for last two days company is debited GPRS charge from my Prepaid Connection. Actually i have not activate GPRS Service or I have not surfing any Internet site for last to day's.& I can not use internet service of this Company then which way this charge is debited it is a big question.
    I have today already complain in Customer Care Center but in charge of call center Mr Madhukar Patel reply me that you have surfing internet so this charge will be debited. So i inform to connect me his in charge officer of customer care center there is Madam Ilaben Purohit reply same as Mr Madhukar has reply. So I request him to gave details of call charges & Internet surfing charges of last seven day's as per TRAI order & deactivate the GPRS facility from my SIM Card in reply to my this demand she had not deactivate my GPRS facility which is illegally activate in my Mobile. I also request him to give me his Area manager Mobile No so i can complain him but she is not given me his area manager's mobile no and advice me to contact nearest Idea service provider which is 30 Kilometer far from here which way contact service provider of Idea it is a big question.
    So please esquire how this happen & refund me my Amount which is illegally deducted from my Prepaid Paid balance.

    Warm Regards

    Suresh Dhokai
    Adarsh Group
    Main Bazar
    Okha Port 361 350
    Dear Sir,

    We wish to inform you that the charges are charged correct under GPRS usage as per plan tariff. For further assistance, kindly contact to our Idea customer care helpline.

    Regards,
    Ideacellular

  4. #289
    Unregistered Guest

    Default Cug change

    Namste


    mere mobile no 9893405634 hai is me cug photo vision k naam se thi . Mene 4 naye no liye the. Naye no ane k baad meri cug (regal photo house) chang ho gyi .

    Aap k sels man mr santosh ( jo idea port hone se bachate hai ) un ka mobile no -9617847495 hai . Ab muj ko woh kahete hai company change karlo aur bill mat bharo idea kuch nahi ukhad sakti.

    Mere company me 22 mobile conetion hai jin se cug me baat nahi kar pa raha hu. Aur idea se charge judkar aaraha hai .

    Ab me kya karu pls help me

    ankit goyal
    (98934-05634,9425057087,)

  5. #290
    Shubhi.kt@gmail.com Guest

    Default pls fedund our mony

    we had not given any SMS for vas services, so how can you told us we send SMS for VAS, & every time anyone vas services is activited on our phone how can its possible we dont want it, & we are not given request for the same.
    we getting to face very much problem's from you.
    pls help us

  6. #291
    crvineesh is offline Junior Member
    Join Date
    Jun 2012
    Posts
    1

    Angry wrong information and cheating

    On 13th jun ,i got sms from idea regarding gulf calls @10 p/sec by recharge of Rs.41. i done it through mobile. next day i called to uae and its taken charge of 12 p/sec. after i called several time to customer care ,nobody replayed to my question . every time they are telling their system is not updated the details ,today(15/6/12) also i called to CC. same answer i got .but i got the last 5 call details from idea through mobile. this is a cheating to all customers.

  7. #292
    virendra singh Guest

    Default no network acess in roaming

    dear sir/madam,

    my no. is 8805255800 and my name is virendra singh,Its my postpaid number. my number is from nasik and right now i am in gujarat but unable to acess your network. yesterday only 15.06.2012 i have paid your payment of Rs.2000. and my credit limit is of 7000 then to my sim servises has stoped.

  8. #293
    Join Date
    Dec 2011
    Posts
    2,146

    Default

    Quote Originally Posted by vjgeorgeb View Post
    I am one of the users of Idea mobile service. My number is 9826874553. I have never subcribed for any additional services like fimly ----whatever. However my account is being deducted for the services. I would like to tell you please do not deduct money for unsolitated services. I will have to sue you if the same is continued.

    George. V.J
    House NO. 176
    Good Shepherd Colony
    Kolar Road
    Bhopal
    Dear Sir,

    We wish to inform you that your complaint for Wrong charging related issue has been initiated with us; under reference number 1-24924629765 and you shall hear on the same at the earliest.

    Regards,
    Ideacellular

  9. #294
    wahida Guest

    Thumbs up puk no

    i want puk number for my phone intex 2060. mobile no 8880491258

  10. #295
    Unregistered Guest

    Default Sim Block

    Dear Sir,
    My name is Ayan Chatterjee. I lost my idea sim so plz block it and keep dat code number I want that same number. Plz do it urgent..............Sim num:9088068506

  11. #296
    Unregistered Guest

    Exclamation Gprs deactivation

    Please deactivate my gprs pack immediately
    my mobile no is 872044003

  12. #297
    Join Date
    Dec 2011
    Posts
    2,146

    Default

    Quote Originally Posted by crvineesh View Post
    On 13th jun ,i got sms from idea regarding gulf calls @10 p/sec by recharge of Rs.41. i done it through mobile. next day i called to uae and its taken charge of 12 p/sec. after i called several time to customer care ,nobody replayed to my question . every time they are telling their system is not updated the details ,today(15/6/12) also i called to CC. same answer i got .but i got the last 5 call details from idea through mobile. this is a cheating to all customers.
    Dear Sir,

    We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC239045 in the subject.

    Regards,
    Idea Cellular

  13. #298
    Abhishek kumar Guest

    Default balance cut

    Dear sir

    i would like inform you that i am Abhishek Kumar from Ghazibabad my cell no 9716759731
    and my balance always cut without and activate facility and i call customer care than customer executive said
    you activate facility
    this in my 5 time balance cut yesterday night
    so ple. refund my 75 Rs balance


    Withbest regard
    Abhishek kumar
    9716759731

  14. #299
    shashikant yadav Guest

    Default Application submitted for postpaid to prepaid on 16/06/12.

    Dear Sir/Madam,
    As requested for tranasfer my cell No. +918888874261 and +918888874026, from post paid to prepaid connection on 16/06/12, but till date no response getting from Idea, i have requested to do the needful ASAP, due to delay your side i am suffering.

    Regards
    Shashikant yadav
    Manager-QA
    Microlabs-Goa
    sk_yadav76@yahoo.com

    Andra Pradesh Idea Customer Care
    Idea Cellular Limited,
    3rd Floor, K.L.K. Estate,
    Fateh Maidan Road,
    Basheer Bagh, Hyderabad
    Ph: 9848012345
    Fax: 040-66562222
    Email: ccare.ap@idea.adityabirla.com

    Assam Idea Customer Care
    Idea Cellular Ltd,
    F Fort, 5th Floor,
    Kachari Basti, Ulubari,
    GS Road, Guwahati,
    Assam
    Ph: 9085012345
    Fax : 0361-2465436
    Email :ccare.assam@idea.adityabirla.com

    Bihar Idea Customer Care
    Aditya Birla Telecom Ltd.
    ( A 100% subsidiary of Idea Cellular Ltd.)
    1st Floor
    (Above ICICI Bank)
    Sumitra Sadan,
    Boring Road crossing
    Patna- 800 001
    Tel : +91-9708012345
    Fax : 0612 2540352
    Email :ccare.bj@idea.adityabirla.com

    Delhi Idea Customer Care
    Idea Cellular Limited
    A-68,
    Sector-64
    Noida-201301
    U.P.
    Ph: 9891012345
    Fax: 9891905777
    Email: ccare.dl@idea.adityabirla.com

    Gujarat Idea Customer Care
    Idea Cellular Limited
    4th Floor, Suman Tower
    Plot no 18,Sector 11
    Gandhinagar
    Gujarat - 382011
    Ph: 9824012345
    Fax: 079 23232240
    Email: 9824012345@idea.adityabirla.com

    Haryana Idea Customer Care
    Idea Cellular Limited
    A-68,
    Sec.-64,
    Noida - 201301
    U.P.
    Ph: 9812012345
    Fax - 91-9990559908
    Email: ccare.har@idea.adityabirla.com

    Himachal Pradesh Idea Customer Care
    Idea Cellular Limited
    Keonthal Complex,
    Khalini, Shimla,
    H.P. -171002
    Customer Care - 9882012345
    Fax - 0177 - 2620235
    Postpaid 9882012345
    Prepaid 9882012345
    Email: ccare.hp@idea.adityabirla.com

    Jammu & Kashmir Idea Customer Care
    Idea Cellular Limited,
    3rd Floor,
    Sunny Square,
    Gangyal,
    Jammu - 180010
    Tel - 9086012345(Postpaid)
    9086012345(Prepaid)
    Email :ccare.jk@idea.adityabirla.com

    Karnataka Idea Customer Care
    Idea Cellular Limited
    # 75, Civil Station,
    Richmond Road,
    Bangalore 560025
    Ph : 9844012345
    Fax : 080 22098441
    Email :ccare.kar@idea.adityabirla.com

    Kerala Idea Customer Care
    Idea Cellular Limited
    2nd Floor, Mercy Estate,
    Ravipuram. Cochin, Kerala - 682015
    Ph.: 98470 12345 (Postpaid)
    98471 12345 (Prepaid)
    Fax: 0484-2382121
    Email: ccare.kerala@idea.adityabirla.com

    Kolkata Idea Customer Care
    Idea Cellular Limited
    Srijan Tech Park,
    7th floor, DN-52,
    Sec -5, Salt Lake,
    Kolkata-700091,
    Phone no. 09088012345,
    Fax no. 9088118995,
    Email: ccare.kolk@idea.adityabirla.com

    Madhya Pradesh & Chattisgarh Idea Customer Care
    Idea Cellular Limited
    139, 140 Electronic Complex,
    Pardesipura,
    Indore, MP- 452010
    Ph: 9826012345
    Fax: 0731 2551304
    Email: ccare.mp@idea.adityabirla.com

    Maharashtra & Goa Idea Customer Care
    Idea Cellular Limited
    Sharda Centre
    11/1 Erandwane
    Off Karve Road
    Pune - 411004.
    Tel : +91-98-220-12345
    Fax : +91-98-500-03298 / 3299
    Email : ccare.mh@idea.adityabirla.com

    Mumbai Idea Customer Care
    Idea Cellular Limited,
    3rd floor, Windsor,off CST Road Kalina,
    Santacruz East
    Mumbai-400098.
    Tel : +91-9702012345
    Fax : +91- 9702013111
    Email :care.mumbai@idea.adityabirla.com

    NESAs Idea Customer Care
    Above Chevrolet Showroom
    2nd Floor, BMS Tower
    Nongthymmai, Lumsohphoh
    Near Fire Brigade, Jowai Road
    Shillong: 14, India
    Ph: 9089012345
    Fax : 0364-2520221
    Email :ccare.ne@idea.adityabirla.com

    Orissa Idea Customer Care
    Idea Cellular Limited
    Plot no 437, Ground Floor
    Patia, Chandrasekharpur.
    Bhubaneswar 751024, Orissa.
    Tel (Board): 0674 2725920, Fax: 0674 2725987
    Email ID : ccare.or@idea.adityabirla.com

    Punjab Idea Customer Care
    Idea Cellular Limited
    C 105, Industrial Area, Phase VII
    Mohali 160055, Punjab.
    Phone: 98140 98140
    Fax: 98140 12346
    Email :ccare.pun@idea.adityabirla.com

    Rajasthan Idea Customer Care
    Idea Cellular Ltd.
    1-2, Jai Jawan Colony,
    Tonk Road, Jaipur
    Rajasthan - 302018
    Customer Care - 9887012345
    Fax No. - 0141 - 2724409
    Email: ccare.raj@idea.adityabirla.com

    Tamilnadu Idea Customer Care
    Idea Cellular Ltd.
    PSA Fort, Plot Number A1, A2&B
    Nehru Nagar Ist Main Road,
    Off Old Mahabalipuram Road, Perungudi,
    Chennai - 600096
    Ph - 9092053500
    Email: ccare.tn@idea.adityabirla.com

    UP (East) Idea Customer Care
    Idea Cellular Ltd.
    10 Fortuna Towers
    Rana Pratap Marg
    Opp NBRI
    Lucknow 226001
    Customer Care : 9889012345
    Fax : +91-522-4067731
    Email: ccare.upe@idea.adityabirla.com

    UP (West) Idea Customer Care
    Idea Cellular Limited,
    A-68, Sector-64,
    NOIDA - 201301,
    Phone: +9837012345,
    Fax: +919917575888,
    E-Mail: ccare.upw@idea.adityabirla.com

    West Bengal Idea Customer Care
    Idea Cellular Limited
    Srijan Tech Park,
    7th floor, DN-52,
    Sec -5, Salt Lake,
    Kolkata-700091,
    Phone No.09093012345,
    Fax No. 9093118995,
    E-Mail: ccare.wb@idea.adityabirla.com[/QUOTE]

  15. #300
    shyam shrivastava Guest

    Default billing problem

    sir
    i inform u that ur company totally frod bcz ihave taking ur 3g handset connection &the free benefit not given in my plan or ur collecction dep.. say ur bill be 10675that no.. 7697046444 in four days so plz contact us

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