Canara Bank Customer Care Details

If you experiences deficiency of service at any of Canara Bank Branches/Offices, then the Customer is at liberty to send a complaint. The first point for redressal of complaint is Branch itself. In case you are not satisfied with the branch handling the complaint, you then approach the Zonal Manager. If the complaint is not settled at the Zonal level, you may approach to the Head Office at the below mentioned address.



CHAIRMAN & MANAGING DIRECTOR
CANARA BANK
HEAD OFFICE
NO. 112, JC ROAD
BANGALORE- 560 002
PH: 080- 22223118
FAX: 080- 22110553


CALL CENTRE: 1800 425 0018

CUSTOMER SERVICE SECTION SP&D WING, H.O., BANGALORE: 1800 425 1906

ATM SWITCH ROOM HELP LINE: 1800 425 6000, 1800 425 7000

DEBIT / CREDIT CARD ENQUIRY: 1800 425 2470

If the same is not resolved to your satisfaction within one month from the date of receipt of the complaint, you are free to take recourse to any of the following:-

a)Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.

b)The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 1995,
relaunched as Banking Ombudsman Scheme 2006. Presently, Banking Ombudsman is located at 15 Stations. For addresses and area of operation of Banking Ombudsman please Click the below mentioned link where you will get ‘Our Commitments’ followed by ‘Banking Ombudsman Scheme’.

c) The District Consumer Forum under Consumer Protection Act. 1985.

Visit: Address and Area of Operation of Banking Ombudsmen for address of banking ombudsmen.
Visit: Form of complaint - Banking Ombudsman to know the complaint format.
Visit: Notice before filing consumer complaint for notice reference.
To know more about Right to Information Act visit: Right To Information Act for Banks


Note: Always take the receiving of your complaint with the sign and stamp of concern person, or send your complaint via registered post, Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.

My account was debited with Rs. 5500/-, when i was trying to withdraw money from the ATM machine and the cash was not rendered. the transaction was declined. the ATM was of ICICI Bank. My account had balance of Rs. 3500/- but balance deducted was Rs. 5500/-. my account is a saving account. i doesn't have a credit limit. i interest on the amount overdrawn is also deducted by the bank. the transaction had taken place in February and i reported it in March. Since then i had been intimating the branch manager but he is too ignorant about it.He has been showing that he is too busy with things and not able to send my complaint. the delay in this complaint is just because of the branch manager of Lakhimpur-Kheri (Uttar Pradesh). This branch has switched to CBS system two months back. i hope to get the quick redressal. the branch manager told me that due to the sudden loss of connectivity such transaction has taken place.

sir,
my disability pension with effect from Jun 2010 has not been credited to my account operating from canara bank edappal( A/C No 32938) . please consider the grievance. my disability PPO No DE/014720/2001(army)

To Dated : Oct 11/ 2010
The Branch Manager,
Canara Bank,
Muktapur.
Kind Attn :
Sub : Renewal premium over due against Policy No. 0006663914
Dear Sirs,
As you must be aware that I have made one demand draft vide no.098913000276 dated Aug 30, 2010 for Rs.25,000/- (Twenty Five Thousand)only in favour of CANARA HSBC OBC Life Insurance for the renewal payment of my above mentioned policy and subsequently I have submitted the said demand draft to you for onward payment as per normal practice on the same day.
In spite of my regular follow up with you, my above payment has not yet been deposited with CANARA HSBC OBC Life Insurance. I have also communicated several times to CANARA HSBC OBC Life Insurance representative about this and confirmed me that without payment they will not renew my said policy. As a result my above Policy is still not renewed.
Considering the above fact you are requested to please look into the matter on priority and let me know the status why such payment is not yet made to the concerned dept. If my Policy is not renewed due to non payment of dues, I held you responsible for any consequence occurred due to above reason later.
Please revert me the outcome with in next 3 working day.
Thanking you,
Yours faithfully,
Ujjwal Ganguly
C/o. Medicare
Bengali Tola Ward No.25,
Samastipur, 848 810, Bihar India.
Contact No. 9934667429
E mail ID- ujjwalganguly@rediffmail.com
Copy To- GM, CANARA BANK, PATNA
:

Sir
I had joined Indian Army on 06 Jul 65 and on completion of 20 years and 26 days service in group 'D' released on 01 Aug 85. According to 5th cpc and 6th cpc my basic pension would have been fixed as follows:-
As on 01 Jan 96 Rs. 1714/-p.m.
As on 01 Apr 2004 Rs. 2571/- p.m.
As on 01 Jan 2006 Rs. 4241/-p.m.
As on 01 Jul 2009 Rs. 5689/-P.M.
However canara bank Jaraukhand is paying me gross pension Rs. 5319/- p.m. instead of Rs. 8249/-p.m. In this concern I have submitted my request to Manager Canara bank Jaraukhand but the manager said he is not responsible for any discrepencies in the pesnion as the pension is being calculated and credited by the Regional branch Dehradun

Sir
I had joined Indian Army on 06 Jul 65 and on completion of 20 years and 26 days service in group 'D' released on 01 Aug 85. According to 5th cpc and 6th cpc my basic pension would have been fixed as follows:-
As on 01 Jan 96 Rs. 1714/-p.m.
As on 01 Apr 2004 Rs. 2571/- p.m.
As on 01 Jan 2006 Rs. 4241/-p.m.
As on 01 Jul 2009 Rs. 5689/-P.M.
However canara bank Jaraukhand is paying me gross pension Rs. 5319/- p.m. instead of Rs. 8249/-p.m. In this concern I have submitted my request to Manager Canara bank Jaraukhand but the manager said he is not responsible for any discrepencies in the pesnion as the pension is being calculated and credited by the Regional branch Dehradun.
Rawat Singh Bisht
Ex. Hav
Vill& PO- Jaraukhand
Dist- Pauri Garhwal
Uttrakhand
A/C No. 1498

Sir,
I have asked for tranfer of my pension papers from amar mahal br of canara bank mumbai to arkeregate br of the same bank Bangalore in the last week of aug 2010 i have also sent the life certificate required for nov but i find the pension papers have not moved to bangalore iam told that the same r with pension accts branch of karnataka canara bank so pl see that pension papers r sent quickly sothat my pension is credited into my a/c thanx
urs faithfully
M venkatraman holder of pension a/c ---12646 at amar mahal br mumbai

My refund amount from make my trip last october 2010 not credit in my account

sir,
i"m kishore kumar or my A/C no 2592101004861. I complaint of Tagore park branch cashier. he is waiting in cash diposit or withdrawn in minimum 1/2 to 1 hur. i"m not sattisffied of branch. please give me a solution sir
thinking you

kishore kumar

where zonaloffice in deharadoon and office phone no

how i check my account through net it is possible r not

Dear Madam / Sir,

Greetings to you!

I hold a SB account (No: 1509101015695) with Canara Bank South Veli Br. Madurai for the past 1 decade. I availed gold loan facility for a number of times but my past three transaction regarding gold loan was not so appreciable - I was made to scream and fight for my rights
1. I staff informed me that those who are holding joint account is not eligible for gold loan
2. They were reluctant to accept the cheque (same bank) for the outstanding amuont while closing a jewel loan
3. A unknown 3rd person name was included in our account whereas I & my spouse are operating the account.

Even the staff who are dealing with us refused to reveal their name & designation.
They are very prompt in closing the counter in time but the same is not maintained while opening (Very particular in Canara Bank South veli Branch, Madurai) - Whenever questioned or demanded they are asking us to contact the Canara Bank circle office. The phone no: displayed on the public notice board is not existing when called.

Today when I approached my branch for gold loan - The staff / manager who is supposed to issue a token for the same resumed seat only @ 10:20Am @ 10:30 Am he informed us that the ceiling per person for the gold loan is fixed to Rs. 50, 000 from Rs. 2, 00, 000/- per person & demanded for land patta worth the pledge amount vide the circle manager instruction. I f I could had this information atleast @ 10:00 .or atlest displayed for the public to notice or see - I could had seek the help from some other source

Kindly guide us (Consumers) to utlize the service of canara bank properly. Staff bearing the batch with their name & Designation will much be appreciated.

Though I tried to redress @ branch the senior manager cabin was waiting for him.

If you feel that my expectations as a consumer is not right fell free to lend me ur hands & lead my way.

T. ShanmugaRaman
sramsethupathy@gmail.com

A/C No 0832101009470. pension is not adjusted as per CDA(p) circular No 430 dated 10.3.2010. table 76. i am having 31 years of service.
it is requested to adjust it at the earliest, since i have crossed 78 years of age. every one around me got it adjusted long back. thanks in advace,

V. CHANDRAN, MC(EAAR) 1, EX No 50135 w

We have not received any reply sofar. We are in dark as to what happenned. Till date our account is not credited .We are unhappy over the delay.We may have to move the court
with cost which is unpleasant and not intended. Please do the needful. It is our final request.

--- On Wed, 26/1/11, CSSCOMDU <csscomdu@canbank.co.in> wrote:

From: CSSCOMDU <csscomdu@canbank.co.in>
Subject: FW: NON PAYMENT OF INTEREST ON FD CLOSED
To: kcbmt_kadayanallur@yahoo.com
Cc: "agm" <vijayakumars@canbank.co.in>, managermdu0962@canbank.co.in, mdu0962@canbank.co.in
Date: Wednesday, 26 January, 2011, 3:25 AM

Dear Sir,

We acknowledge your representation.

We have forwarded your representation to our Kadayanallur branch
requesting them to look into the matter.

You will be hearing from the branch shortly.

Till such time, please bear with us.

Assuring of our best service at all times.

CUSTOMER SERVICE SECTION
MIPD CO MADURAI

From: agm [mailto:vijayakumars@canbank.co.in]
Sent: Tuesday, January 18, 2011 10:03 AM
To: subburaj
Subject: Fw: NON PAYMENT OF INTEREST ON FD CLOSED


----- Original Message -----
From: Sathrugana iyer S
To: vijayakumars@canbank.co.in
Sent: Wednesday, January 05, 2011 8:33 AM
Subject: NON PAYMENT OF INTEREST ON FD CLOSED

Sir,

REF:Our SB Account No… 0962101027895 /Our FD accounts 0986 to 0986
dt. 27.3.2007 each Rs.200000.00 due on 27.3.2008 and renewed

OUR TRUST KADAYANALLUR CHOZHIA BRAHMIN MAHAJANA TRUST HAD A DEPOSIT OF RS.1000000.00 IN YOUR KADAYANALLUR BRANCH WHICH WAS CLOSED BY THE BRANCH AND THE PROCEEDS WAS SENT TO ITO, TIRUNELVELI AS PER ITO ORDER.

WE HAVE THE FOLLOWING GRIEVANCES NOT SETTLED OR NOT REPLIED SO FAR.

01. WE HAVE NOT BEEN INFORMED OF ATTACHMENT AND NOT LETTER HAS BEEN SENT BEFORE PAYMENT.
02. IT WAS THE CAPITAL AMOUNT ,CLOSURE AND PAYMENT
SHOULD HAVE BEEN AVOIDED
03. WE HAVE NOT RECEIVED ANY ADVICE FOR THIS PAYMENT PAID.

04. THE FD WAS CLOSED ON 27.04.2009. BEFORE THAT WE HAVE NOT RECEIVED
ANY LETTER FOR NON RENEWAL OF DEPOSIT . WE HAVE GIVEN THE FD
FORM SIGNED TO FILL BY YOU.
05. WE HAVE NOT BEEN PAID INTEREST FROM 27.03.2008 TO 27.04.2009

WE HAVE MET THE BR. MANAGER SEVERAL TIMES AND LETTER WAS GIVEN ON 11.11.2010. WE MET THE BRANCH MANAGER YESTERDAY ALSO. OUR COMPLAINTS NOT ADDRESSED TILL DATE.

PLEASE LOOK INTO. SINCE IT IS TRUST ACCOUNT AND HELPS NEEDY POOR FOR MEDICAL , EDUCATION, PAYING MONTHLY DOLL TO ARCHAKAS AND THE TRUST RUN ONLY ON INTEREST, WE REQUEST YOU TO BESTOW YOUR ATTENTION WITHOUT FURTHER DELAY.

WE HAVE RECEIVED COURT ORDER FOR 12AA FROM 2001 AND WE ITO REMOVED THE ATTACHMENT ORDER IN APR 2010 AND LETTER HAS BEEN SENT TO YOUR BRANCH ALSO. THIS FOR YOUR INFORMATION.


SECRETARY

My debit card expired in may 2011 please tell me how i get it from branch