Useful Information Customer Care Address Popular Judgments
FAQ Consumer Forum Reliance Karnataka Country Club Bajaj Allianz State Bank Of India
Court Fee Airtel Chandigarh Idea ICICI Lombord Andhra Bank
Where to file Complaint Vodafon Bengal Tata Indicom HDFC Standard Life HDFC Bank
Notice Sample Idea Uttarakhand Airtel IffcoTokio Icici Bank
First Appeal Consumer Forum BSNL Gujarat Reliance Metlife Punjab National Bank
Consumer Protection Act Nokia Rajasthan Vodafone SBI Life Insurance Bank Of India
RTI for Banks Micromax Assam Mobile Store Reliance General Insurance Canara Bank
Insurance Ombudsman Lava Uttar Pradesh MTNL New India Insurance Bank Of Baroda
Banking Ombudsman Karbonn Jharkhand Birla Sun Life National Insurance United India Insurance
How to start DND Sony Bihar LIC Oriental Insurance State Bank Mysore
Irctc TATA AIG India Bank


+ Submit Your Complaint
Page 1 of 13 12311 ... LastLast
Results 1 to 15 of 195

Thread: Reliance Appellate Authority

  1. #1
    Sidhant's Avatar
    Sidhant is offline Moderator
    Join Date
    Sep 2008
    Posts
    1,741

    Default Reliance Appellate Authority

    Reliance Appellate Authority

    Reliance Mobile & Reliance Hello customers can send in their complaints:
    By e-mail at : serviceassurancecell@relianceada.com or
    FAX: 022 303 88005

    In case you are not satisfied with the resolution given by Reliance Nodal officers, you may get in touch with Appellate Officers within 3 months of resolution after the expiry of the complaint resolution time limit specified by the Nodal Officer.

    To avoid unwanted telemarketing calls, register your telephone number in NDNC Registry. Call 1909 or SMS to 1909 with keywords 'START DND' for registration and 'STOP DND' for de-registration.
    Reliance Mobile Customers can call customer care on *222 or * 333.
    Reliance Broadband Customers can call on *377 or 3033 7777/1800-3000-7777(from any phone).

    Write to :
    Service Assurance Cell,
    A Block, 2nd Floor,
    Reliance Communications Limited
    DAKC, Kopar Khairane,
    Navi Mumbai 400 710

    ANDHRA PRADESH Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Vivekananda Aryasri 6-3-1090/D/3, 4th Floor,
    Munawar Chambers, Raj Bhavan Road, Somajiguda,
    Hyderabad - 500082.Phone : 040-30331777.Email :
    Rcomappellateauthority.AP@relianceada.com,
    Fax : 040-30331744


    BIHAR/JHARKHAND Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Manish Sinha
    15th Floor, Biscomaun Towers, West @@@@hi Maidan,
    Patna - 800001.
    Phone : 0612-3264538
    Email :Rcomappellateauthority.Bihar@relianceada.com
    Fax : 0612-2206816.


    KOLKATTA Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Mahendra K Pandey
    Reliance House, 3rd Floor, 34 Chowringhee Road,
    Kolkata 700071.
    Phone : 033-30331996.
    Email : RCOMAppellateAuthority.KOL@relianceada.com,
    Fax : 033 30288962.

    CHENNAI Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Boban C Mathew6, Haddows Road,
    Nungambakkam, Chennai - 600006. Phone : 044-
    30353216.Email :
    Rcomappellateauthority.Chennai@relianceada.com,
    Fax : 044- 30353434

    DELHI Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Anil Kaila
    4th Floor, Vijaya Building, Barakhamba Road,
    New Delhi-110001.
    Phone : 011-30320171.
    Email :Rcomappellateauthority.Delhi@relianceada.com,
    Fax : 011-30320142

    GUJARAT Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Chetan Madhani
    Reliance ADAG House, 100 ft. Road, Prahlad Nagar
    Road, Ahmedabad- 380051.
    Phone : 079 30331523
    Email :Rcomappellateauthority.GJ@relianceada.com,
    Fax : 079-30343546

    HARAYANA Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Sonia PillaiNatraj
    Building, Second Floor, Near Red Ligh Chauk,Panipat-132103.
    Phone : 09355120064.
    Email :Rcomappellateauthority.Haryana@relianceada.com
    Fax : 0172-3032167

    HIMACHAL PRADESH Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Preeti Namdeo
    Bhrata Sadan, Opposite SBI Zonal Office, Kasumpati,
    Shimla -171009.
    Phone : 09817020064
    Email :Rcomappellateauthority.HP@relianceada.com
    Fax : 0177 3031327.

    JAMMU & KASHMIR Reliance Appellate Authority
    Postpad : *222
    Prepaid : *333
    Mr. Arun Gulia
    20 C @@@@hi Nagar Extn Jammu.
    Phone : 09306055550.
    Email : Rcomappellateauthority.JK@relianceada.com
    Fax : 0191-2450120

    KARNATAKA Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Hariharan Vilayanur
    "Subramanya Arcade" Tower B, No. 12/2, Ground Floor,
    Banerghatta Raod, Bangalore -560029.
    Phone : 080 30332804
    Email : Rcomappellateauthority.Karnataka@relianceada.com
    Fax : 080 30332420.

    KERALA Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Boban C Mathew
    A & P Arcade, S A Road, Kadavanthra, Cochin -
    682016. Phone : 0484-3290054.
    Email :Rcomappellateauthority.Kerala@relianceada.com
    Fax : 0484-3031512

    MADHYA PRADESH & CG Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Virender Bhandari
    A-Block, 3rd floor, Manasarovar Complex, Hoshngabad
    Road, Bhopal - 462016
    Phone : 0755-3031025, 3031625
    Email : Rcomappellateauthority.MP@relianceada.com,
    Fax : 0755-3031007.

    MAHARASHTRA Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Narindra Raheja
    Fortune 2000, C-3, G Block,Bandra Kurla
    Complex,Bandra (East),Mumbai 400051
    Phone : 022-30364702.
    Email : Rcomappellateauthority.Mumbai@relianceada.com
    Fax : 022-30364790

    MUMBAI Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Narindra Raheja
    Fortune 2000, C-3, G Block,Bandra Kurla
    Complex,Bandra (East),Mumbai 400051.
    Phone : 022-30364702
    Email : Rcomappellateauthority.Mumbai@relianceada.com
    Fax : 022-30364790

    ORISSA Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Virender Bhandari
    Fortune Tower, 6th Floor, C-Wing Maitri Vihar,
    Chandrashekharpur, Bhubaneshwar - 751023.
    Phone : 0674-3031948.
    Email : RCOMAppellateAuthority.Orissa@Relianceada.com,
    Fax : 0674-3031053

    RAJASTHAN Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Chetan Madhani
    D - 69, Sardar Patel Marg, C - Scheme, Jaipur - 302001.
    Phone : 0141-3031551
    Email : Rcomappellateauthority.RJ@relianceada.com,
    Fax : 0141-3031552.

    TAMIL NADU Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Boban C Mathew
    6, Haddows Road, Nungambakkam, Chennai - 600006.
    Phone : 044-30353432
    Email : Rcomappellateauthority.TN@relianceada.com
    Fax : 044- 30353434


    UTTAR PRADESH (EAST) Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Neeraj kumar Gupta
    1st Floor Magnum Plaza ,Eldeco Greens , Gomti Nagar
    , Lucknow - 226010.
    Phone : 0522-3031758.
    Email : RCOMAppellateAuthority.UPE@relianceada.com
    Fax : 0522-3031059

    UTTAR PRADESH (WEST) Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Neeraj kumar Gupta
    1st Floor Magnum Plaza ,Eldeco Greens , Gomti Nagar
    Lucknow - 226010.
    Phone : 0522-3031758.
    Email : RCOMAppellateAuthority.UPW@relianceada.com
    Fax : 0522-3031059.

    WEST BENGAL Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Mahendra K Pandey
    Reliance House, 3rd Floor, 34 Chowringhee Road,
    Kolkata 700071
    Phone : 033-30331996
    Email: RCOMAppellateAuthority.WB@relianceada.com
    Fax : 033 30288962,

    PUNJAB Reliance Appellate Authority
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Ramani ThakoreI
    Floor, Tower F, DLF Building Plot No 2, Rajiv @@@@hi
    Technology Park, Chandigarh 160 101.
    Phone : 09317720064
    Email : Rcomappellateauthority.Punjab@relianceada.com
    Fax : 0172-3032167.

    ASSAM Reliance Appellate Authority
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Jitendra Nath Sharmah
    Mega Plaza, 3rd Floor, Christian Basti, GS Road,
    Guwahati - 781005.
    Phone : 09864019520.
    Email : Rtlappellateauthority.assam@relianceada.com,
    Fax: 0361-2341495

    NORTH EAST Reliance Appellate Authority
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Jitendra Nath Sharmah
    Mega Plaza, 3rd Floor, Christian Basti, GS Road,
    Guwahati - 781005.
    Phone : 09864019520.
    Email : Rtlappellateauthority.assam@relianceada.com,
    Fax: 0361-2341495

    BIHAR/JHARKHAND Reliance Appellate Authority
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Manish Sinha
    15th Floor, Biscomaun Towers, West @@@@hi Maidan,
    Patna - 800001.
    Phone : 0612-3264538.
    Email : Rtlappellateauthority.bihar@relianceada.com
    Fax: 0612-2206816

    KOLKATTA Reliance Appellate Authority
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Mahendra K Pandey
    Reliance House, 3rd Floor, 34 Chowringhee Road,
    Kolkata 700071.
    Phone : 033-30331996.
    Email : Rtlappellateauthority.kol@relianceada.com,
    Fax: 033-30288962

    HIMACHAL PRADESH Reliance Appellate Authority
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Ms. Preeti Namdeo
    Bhrata Sadan, Opposite SBI Zonal Office, Kasumpati,
    Shimla -171009.
    Phone : 09817020064.
    Email : Relianceappellateauthority.hp@relianceada.com
    Fax: 0177-3031327

    MADHYA PRADESH & CG Reliance Appellate Authority
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Virender Bhandari
    A-Block, 3rd floor, Manasarovar Complex, Hoshngabad
    Road, Bhopal - 462016.
    Phone : 0755-3031025
    Email : Rtlappellateauthority.mp@relianceada.com,
    Fax: 0755-3031007

    ORISSA Reliance Appellate Authority
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Virender Bhandari
    Fortune Tower, 6th Floor, C-Wing Maitri Vihar,
    Chandrashekharpur, Bhubaneshwar - 751023.
    Phone : 0674-3031948.
    Email : Rtlappellateauthority.orissa@Relianceada.com,
    Fax :0674-3031053

    WEST BENGAL Reliance Appellate Authority
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Mahendra K Pandey
    Reliance House, 3rd Floor, 34 Chowringhee Road,
    Kolkata 700071.
    Phone : 033-30331996.
    Email: Rtlappellateauthority.wb@relianceada.com
    Fax :033-30288962

  2. #2
    Unregistered Guest

    Default hope on you now

    Dear sir


    Myself Gopal Bhosale from Kolhapur purchesed reliance G.S.M Simpost postpaid n now i m facin network problem so i complained to customer care but i got the reply i.e. before purchasein u should have think n when u have taken then face the problem i just need how to answer these people

  3. #3
    Unregistered Guest

    Angry Wrong Call and SMS Charges for Simple 50p Plan.

    I am extremely upset and regretfully have to admit that Reliance is NO MORE RELIABLE. I am using Reliance mobile services since 11 May 2005. (postpaid + Prepaid since Nov.2010).

    I have sent 1 STD SMS on 16Dec2010, 8:21PM to a mobile, this time too Rs. 1.50/- got deducted from my balance and another Rs. 1.50/- was deducted on sending 1 SMS to a Banglore mobile on 5Dec10 8:20PM.

    Also when I called up (on roaming) from Chennai to a mobile in Mumbai that time too it was charged Rs. 1.50/- per min.

    While Reliance official Web site shows that every call and SMS is charged 50p/min (including roaming) and please note that, per information given by Reliance Customer Care Executive, Simple 50p plan is enabled on my mobile no.

    Can you please let me and other customers know the reason why its been charged differently from what is PUBLISHED on Reliance official Website.

    Have Reliance adopted unfair practice of doing business Show something on it's official website and charge something else to the customers ?

  4. #4
    manojtomar Guest

    Post Taken information

    Reliance communication

    respected sir,

    i want to know the information about a person who had taken

    my call detial . From this account {

    d876250012@myrealicemail.com} my serail no. Is 142426803 < my mobile no. Is 9329335660>

    so pleace give me information as soon as possible in under

    account

    tomarmanoj011@gmail.com
    thanking you,

    your faithfully

    manoj tomar

  5. #5
    heetesh ramawat Guest

    Angry call disconnection and no response from nodal

    hi my no is 9300563452 in name of Mr D.k.Ramawat as on today regarding wrongly r-world pack activation as i had never requested for activation so i called on customer care from my mobile on 2:15 pm and talked to mr narendra L-2 after an executive divrte dmy call to L-2 then my call first i have told that their is an technical updation so i have to call later then again after 1 hour i again called for same then they told me that the service is activated previosly and last update was on 8 march but they dont know actual activation date and the amount will not be refunded as it was activated by me only which is wrong. then my call firstly been disconnected by the executive naveen and 1 more person and again twice i called on same then i call on 198 again and call was recieved by sunil singh yadav he registered a complaint against mr naveen and sr no is 15046605 but again he told me that amount will not be refunded as it was renewed but as per me if the pack was activated on 8 march then it should be renewed on 7 april but amount of rs 30 was deducted on 5 april itself that is why i wants my money back also wants proper action to be taken against these executives. after a talk with mr sunil i called on nodel office of bhopal cno : 07553031637 (it was no of ms.shweta rai ) but some other person named recieved the call named as mr mukesh shakya but he was so rude ad said the same repeated lines even after all the above information firstly he told me i cannot talk to ms shweta the nodal officer then he call me to call again on customer care and he denied for logging a complaint for renewal before time period so i want proper information either i will switch to another user or suit in consumer forumn so plz help me and reply soon ..

  6. #6
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    11,811

    Default

    Quote Originally Posted by heetesh ramawat View Post
    hi my no is 9300563452 in name of Mr D.k.Ramawat as on today regarding wrongly r-world pack activation as i had never requested for activation so i called on customer care from my mobile on 2:15 pm and talked to mr narendra L-2 after an executive divrte dmy call to L-2 then my call first i have told that their is an technical updation so i have to call later then again after 1 hour i again called for same then they told me that the service is activated previosly and last update was on 8 march but they dont know actual activation date and the amount will not be refunded as it was activated by me only which is wrong. then my call firstly been disconnected by the executive naveen and 1 more person and again twice i called on same then i call on 198 again and call was recieved by sunil singh yadav he registered a complaint against mr naveen and sr no is 15046605 but again he told me that amount will not be refunded as it was renewed but as per me if the pack was activated on 8 march then it should be renewed on 7 april but amount of rs 30 was deducted on 5 april itself that is why i wants my money back also wants proper action to be taken against these executives. after a talk with mr sunil i called on nodel office of bhopal cno : 07553031637 (it was no of ms.shweta rai ) but some other person named recieved the call named as mr mukesh shakya but he was so rude ad said the same repeated lines even after all the above information firstly he told me i cannot talk to ms shweta the nodal officer then he call me to call again on customer care and he denied for logging a complaint for renewal before time period so i want proper information either i will switch to another user or suit in consumer forumn so plz help me and reply soon ..

    Hi Heetesh,

    We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at Reliance Mobile | Facebook.

    Regards,

    RCOMcare

  7. #7
    Unregistered Guest

    Default No Network in our area

    Hello
    I am Paresh Surana
    My Number is 7666787799
    Of late Since the last Few days allmost daily from eary morning till 2 pm in the afternoon there is absolutely no network in our area
    Bhayander WESt

    this has happened in the past as well allmost every month 5 to six days there is absolutely no network

    on Questioning the 198 people the standard DUMB reply is given "sir network upgradation is going on"

    My question to u is how many days and months does it take to upgrade yr network

    and if yr network is purposely down why cannot u shift the people on a different albeit temporary

    and also will reliance refund any money for services which we paid for but were not able to use because of your problems

    i also want to why i cannnot use any blackberry servies betweeen bhayander and virar
    and is 3g network available only in mumbai?
    I am expecting a reply from u in either mail or call
    u can mail me on abm_healthcare@yahoo.com
    i might also inform u that i am contemplating going to the consumer forums

    because this is a clear case of satisfactory services not provided despite being fully paid for..........

    Thanks A lot
    Paresh 7666787799

  8. #8
    Unregistered Guest

    Default discontinuation of service request still pending,no response from webworld or custome

    Dear sir,

    After your assurance I was sitting idle that problem has been solved. But to my dismay, I again got next month bill of March 2011. I visited reliance web world at community center,NFC,New Delhi. There I got the information that no request for termination of my connection was pending . It is a very sorry affair. You donot give anything in writing. Your customercare employee disconnected the call inbetween. They are never accountable for their commitment. This is gross violation of customer rights. I have strong objection to your way of functioning which is undemocratic,unaccountable, total disorderliness in the system. They function in an autocratic way so that as much money can be extracted from the customer as possible. Please look into my case and come clean on these matters.

    1. I requested for termination of my service in last week of february because of damaged device,both in webworld(NFC-DELHI) and customercare. But I got the information that my complaint has been registered as lost device which is totally wrong.

    2 My first complaint in customercare for termination request no. was 149262534 after which i got the assurance that it would be terminated with in a week.

    3. After getting the latest bill I contacted customercare with complaint no.151449732(jasvinder) Other no. was 151448862. I again requested for termination and got the same assurance.

    4. I again recieved a call from Ashok from finance department. He was ready to wave off my charges March onwards. But I insisted to discontinue my service from the date I requested for. He told me to visit web world for this. Webworld people answered the same. They didnot have any information & I should contact customer care.

    5. After that I contacted customercare on sunday 24th April at 6.30pm. The executive discontinued the phone abruptly.

    Please give attention to my grievances & look into & solve the matter as early as possible. I am an old customer of reliance having your 3g netconection (8010263007) as well as 2g connection (9313563007) without any fault of mine! It sounds ridiculous. Please rectify your system so that it should be more transparent customer friendly.

    Dr Nirav Kumar,
    Cardiologist,
    Escorts Heart Institute,
    Okhla Road,
    New Delhi 110025
    9910990343

  9. #9
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    11,811

    Default

    Quote Originally Posted by Unregistered View Post
    Dear sir,

    After your assurance I was sitting idle that problem has been solved. But to my dismay, I again got next month bill of March 2011. I visited reliance web world at community center,NFC,New Delhi. There I got the information that no request for termination of my connection was pending . It is a very sorry affair. You donot give anything in writing. Your customercare employee disconnected the call inbetween. They are never accountable for their commitment. This is gross violation of customer rights. I have strong objection to your way of functioning which is undemocratic,unaccountable, total disorderliness in the system. They function in an autocratic way so that as much money can be extracted from the customer as possible. Please look into my case and come clean on these matters.

    1. I requested for termination of my service in last week of february because of damaged device,both in webworld(NFC-DELHI) and customercare. But I got the information that my complaint has been registered as lost device which is totally wrong.

    2 My first complaint in customercare for termination request no. was 149262534 after which i got the assurance that it would be terminated with in a week.

    3. After getting the latest bill I contacted customercare with complaint no.151449732(jasvinder) Other no. was 151448862. I again requested for termination and got the same assurance.

    4. I again recieved a call from Ashok from finance department. He was ready to wave off my charges March onwards. But I insisted to discontinue my service from the date I requested for. He told me to visit web world for this. Webworld people answered the same. They didnot have any information & I should contact customer care.

    5. After that I contacted customercare on sunday 24th April at 6.30pm. The executive discontinued the phone abruptly.

    Please give attention to my grievances & look into & solve the matter as early as possible. I am an old customer of reliance having your 3g netconection (8010263007) as well as 2g connection (9313563007) without any fault of mine! It sounds ridiculous. Please rectify your system so that it should be more transparent customer friendly.

    Dr Nirav Kumar,
    Cardiologist,
    Escorts Heart Institute,
    Okhla Road,
    New Delhi 110025
    9910990343
    Hi Nirav,

    We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at Reliance Mobile - Customer Care | Facebook.

    Regards,

    RCOMcare

  10. #10
    Unregistered Guest

    Default reliance mobile poor customer care service

    I would like to complain about the poor customer care service received by reliance communcations for my cell num 9326972948.


    I applied for the conversion of CDMA postpaid to GSM post paid in nearby reliance webworld in last week of april

    I was told that it wil be done in 48 hours.

    My CDMA service was deactivated after 48 hours but GSM service was not activated at least for more than 72 hours.
    but my incoming and outgoing services are stopped for no reason since last 2 weeks.

    I am in touch with the customer care and local service provider but now i am annoyed with the service. I have received the THIRD CLASS SERVICE and I am loosing my valuable time in contacting customer care.

    Could you please look into the matter of my number 9326972948.


    On 07/05/2011 I spoke with customer care on 198 as the time limit of 4 days which was given to me for the resolution of complaint was over.I was told that my complaint is still in process and it will take 4 more days to resolve.

    I am getting the problems as this number is given to all my patients and most of my medical emergency service is hampered due to problem with reliance service.

    Please look into the matter and try to solve the problem. I am absolutely annoyed with service which I received.

    Daily I am in touch with customer care and nodal office. I am getting asked the same questions and daily I am getting the answer that your request is being taken down and email is sent. your problem will be solved soon but I am not getting any reply from customer care nor the service is getting resumed.



    Dr. Mahesh R. Asalkar
    MD,DNB,FCPS,DGO (Mumbai)
    Assistant Prof.
    Dept Of Obst & Gyn.
    MIMER Medical Collge,
    Talegaon Dabhade Pune (India)

  11. #11
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    11,811

    Default

    Quote Originally Posted by Unregistered View Post
    Dear sir,

    After your assurance I was sitting idle that problem has been solved. But to my dismay, I again got next month bill of March 2011. I visited reliance web world at community center,NFC,New Delhi. There I got the information that no request for termination of my connection was pending . It is a very sorry affair. You donot give anything in writing. Your customercare employee disconnected the call inbetween. They are never accountable for their commitment. This is gross violation of customer rights. I have strong objection to your way of functioning which is undemocratic,unaccountable, total disorderliness in the system. They function in an autocratic way so that as much money can be extracted from the customer as possible. Please look into my case and come clean on these matters.

    1. I requested for termination of my service in last week of february because of damaged device,both in webworld(NFC-DELHI) and customercare. But I got the information that my complaint has been registered as lost device which is totally wrong.

    2 My first complaint in customercare for termination request no. was 149262534 after which i got the assurance that it would be terminated with in a week.

    3. After getting the latest bill I contacted customercare with complaint no.151449732(jasvinder) Other no. was 151448862. I again requested for termination and got the same assurance.

    4. I again recieved a call from Ashok from finance department. He was ready to wave off my charges March onwards. But I insisted to discontinue my service from the date I requested for. He told me to visit web world for this. Webworld people answered the same. They didnot have any information & I should contact customer care.

    5. After that I contacted customercare on sunday 24th April at 6.30pm. The executive discontinued the phone abruptly.

    Please give attention to my grievances & look into & solve the matter as early as possible. I am an old customer of reliance having your 3g netconection (8010263007) as well as 2g connection (9313563007) without any fault of mine! It sounds ridiculous. Please rectify your system so that it should be more transparent customer friendly.

    Dr Nirav Kumar,
    Cardiologist,
    Escorts Heart Institute,
    Okhla Road,
    New Delhi 110025
    9910990343

    Hi Nirav,

    We hope that we were able to assist you with your concern to your satisfaction. For further assistance, you may also write to us at Reliance Mobile - Customer Care | Facebook.

    Regards,

    RCOMcare

  12. #12
    Dhananjay Kant Guest

    Default not settled my complaint ID No.15412601 dt.05.06.2011

    With due respect I have submit that my mobile No.8102639572 has been re-charged Rs.100/- lastly and as on date balance amount is Rs.03/- only due to deducted Rs.30/- for other services which has not been requested or operated by me to the Reliance communication authority. When my deduction come to my notice I have requested to refund the deducted amount but my complain No.15412601 registered on 05.06.2011 and assured to be resolved within 48 hours. The nodal officer Shri Shaiyad Haidar Bihar Jharkhand circle contact number has been provided to me is not working.
    Therefore, I am compel to approach to you for detail verification and instruct to the concerned to credit my deducted amount.
    Thanking you sir.
    yours
    dhananjay kant
    E mail ID No.dhananjaykant123@gmail.com

  13. #13
    ashutosh_karna is offline Junior Member
    Join Date
    Sep 2011
    Posts
    3

    Default No resolution to Low Speed Internet issue for last two months

    I have been using Reliance Netconnect datacard registered at bangalore address, with free roaming nationwide. I typically travel frequently between Delhi and Bangalore and have been working from Delhi since July'11 for some official reasons.I have been facing ultra slow internet speed in my area (Paharganj, Near karol Bagh, New delhi) since July. Regarding this when I first called Customer Care (late july), i was told that the issue is temporary and would be resolved in 48 hrs. The problem remained same and next time I was told it would be resolved by 31st Aug 2011. Again the problem remains the same, and when I spoke to Nodal desk on 12th Sep 2011 at 11:50 am, I was informed that their team is working on the issue and within 1 hour this would be resolved. The history of their false responses to my issue clearly indicates that they are simply giving a mere response to the complaint but are not actually working on it. It is also to be noted that their Network Team has been working on Network Upgradataion (as informed to me) for the last two months and at only one site in Delhi and yet not able to solve the Network congestion issue. It also shows how inexperienced the network team is, and also points to inefficiency of Nodal Desk to have a good hold on their network team. I have also mailed my complaint to Appellate Authority, Delhi and still have not got any response whatsoever.

    The slow speed has been creating embarrassing situations to me for last 2 months when I just cannot attend any virtual meetings with my clients worldwide , transfer / present files, connect to VPN in Bangalore and US offices. This might deteriorate my rapport with the team.

    I have asked Reliance several times to tell me the exact date of getting the issue resolved permanently or else let me know if they can't resolve at all, but in vain. Not only this, without availing any broadband service for the whole month of Aug and partially for July, I am still being charged for the broadband services.

    Hence, I seek kind interference of Consumer Court to direct the higher authority of reliance netconnect services to do the needful at the earliest




    Regards,
    Ashutosh Karna,
    Reliance Data Card no. 9313615282
    Complaint Id : 161153595

    Contact : +91 -9999 11 3652

  14. #14
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    11,811

    Default

    Quote Originally Posted by ashutosh_karna View Post
    I have been using Reliance Netconnect datacard registered at bangalore address, with free roaming nationwide. I typically travel frequently between Delhi and Bangalore and have been working from Delhi since July'11 for some official reasons.I have been facing ultra slow internet speed in my area (Paharganj, Near karol Bagh, New delhi) since July. Regarding this when I first called Customer Care (late july), i was told that the issue is temporary and would be resolved in 48 hrs. The problem remained same and next time I was told it would be resolved by 31st Aug 2011. Again the problem remains the same, and when I spoke to Nodal desk on 12th Sep 2011 at 11:50 am, I was informed that their team is working on the issue and within 1 hour this would be resolved. The history of their false responses to my issue clearly indicates that they are simply giving a mere response to the complaint but are not actually working on it. It is also to be noted that their Network Team has been working on Network Upgradataion (as informed to me) for the last two months and at only one site in Delhi and yet not able to solve the Network congestion issue. It also shows how inexperienced the network team is, and also points to inefficiency of Nodal Desk to have a good hold on their network team. I have also mailed my complaint to Appellate Authority, Delhi and still have not got any response whatsoever.

    The slow speed has been creating embarrassing situations to me for last 2 months when I just cannot attend any virtual meetings with my clients worldwide , transfer / present files, connect to VPN in Bangalore and US offices. This might deteriorate my rapport with the team.

    I have asked Reliance several times to tell me the exact date of getting the issue resolved permanently or else let me know if they can't resolve at all, but in vain. Not only this, without availing any broadband service for the whole month of Aug and partially for July, I am still being charged for the broadband services.

    Hence, I seek kind interference of Consumer Court to direct the higher authority of reliance netconnect services to do the needful at the earliest




    Regards,
    Ashutosh Karna,
    Reliance Data Card no. 9313615282
    Complaint Id : 161153595

    Contact : +91 -9999 11 3652

    Hi Ashutosh,

    We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

    In future, you may also write to us at Reliance Mobile | Facebook.

    Regards,

    RCOMcare

  15. #15
    arvi.khatri is offline Junior Member
    Join Date
    Oct 2011
    Posts
    2

    Default Payment issue

    Dear sir/madam,

    I have been using netconnect broadband connection purchased at Pune under Post paid, unlimited tariff.
    Bills were approx Rs. 827 per month. on 13/14 Jun 2011, while making payment through my services account by debit card, trasaction appeared failed. So I had to make the payment by going to Reliance Mobile by cash. However, on enquiry, I came to know that the amount of Rs 1654.50 were deducted from my account.
    In this regard, I wrote to Netconnect at netconnect.broadband@relianceada.com and also to the bank.

    After few days, i received a call from Reliance stating that my excess payment of Rs. 1654.50 were received by them, but the same cannot be reverted. It would be adjusted against ensuing months bills. I concurred.

    Till July there were no problem. Since end of July, my connected got suspended. On enquiry, I was told that payment was due.

    In furtherance of my complain, I produced the bank statement and card info, however no concrete action.


    It was said to me later that the amount of Rs 1654.50 has been reverted back to my account on chargeback intimation from the bank. And I should contact the bank.

    I contacted the bank and also has been watching my account, however so far no reversal i.e. no credit to my account.


    I contacted nodal officers too several times but no due response and solution. As of now, it is said that my connection is terminated and I can no more use the modem.
    Pl help me find the justice.

+ Submit Your Complaint
Page 1 of 13 12311 ... LastLast

Similar Threads

  1. Airtel Mobile Customer Care ( Appellate Authority )
    By Advocate.sonia in forum Address
    Replies: 142
    Last Post: 11-26-2014, 07:45 PM
  2. Vodafon Mobile Appellate Authority
    By Advocate.sonia in forum Address
    Replies: 50
    Last Post: 09-15-2014, 12:43 PM
  3. Airtel Broadband Appellate Authority
    By Advocate.sonia in forum Address
    Replies: 26
    Last Post: 08-26-2014, 01:37 AM
  4. Replies: 0
    Last Post: 01-27-2010, 11:21 PM

Tags for this Thread

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •