Hi Krishna,




We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.




Regards,




RCOMcare

Dear Sir/Madam

My name is Ankit Jain and I have been a customer of Reliance Mobile, DELHI with number [COLOR=#49535A !important] 9311176970 [/COLOR]for the past 2.5Years.
Now i want to migrate to IDEA GSM and applied for MNP for the same.
I applied for Port Out and for some fishy reason my request is rejected. and but nobody is helping me out.

i went to Reliance world office at Gurgaon and they did not give any response and they said they cant help. The Reliance web world officials here in Gurgaon told me that the GSM SIM will get activated within 7 days time. but still i have same problem.
Called up customer care hundres of times in past few days and they are always ready with same response of technical glitch in system so now since last 15 days i did not get solution.
This is mere customer harassment or rather torture.
Please note that i have already paid to other network for my new connection.

Kindly look into this matter and resolve my issue.

Regards

Ankit Jain
reliance no-9311176970

Hi Ankit,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Thanks for your resolution.
Hope to enjoy the best service in future.

Regards,
Krishna

Originally Posted by Ankit_jain

Dear Sir/Madam

My name is Ankit Jain and I have been a customer of Reliance Mobile, DELHI with number [COLOR=#49535A !important] 9311176970 [/COLOR]for the past 2.5Years.
Now i want to migrate to IDEA GSM and applied for MNP for the same.
I applied for Port Out and for some fishy reason my request is rejected. and but nobody is helping me out.

i went to Reliance world office at Gurgaon and they did not give any response and they said they cant help. The Reliance web world officials here in Gurgaon told me that the GSM SIM will get activated within 7 days time. but still i have same problem.
Called up customer care hundres of times in past few days and they are always ready with same response of technical glitch in system so now since last 15 days i did not get solution.
This is mere customer harassment or rather torture.
Please note that i have already paid to other network for my new connection.

Kindly look into this matter and resolve my issue.

Regards

Ankit Jain
reliance no-9311176970

Dear Sir,

We wish to inform you that the services for your Idea number has already been activated with effect from 7th April 2012. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular

Dear Sir/Madam,
This is to inform you that , i Akshay Parmar (Mobile no.- 9817083372) is an existing customer of reliance mobile from last 7.5 years. I have already issued a complaint earlier at your customer care desk (ref ser no.- 176372641) but no productive steps has been taken as of now. I tried to establish contact with your desk many at times but all my efforts went in vain. (My complaint in brief was that i recharged my mobile number with 179/- Rs for rental free roaming all over India but still i am being charged for all of the incoming calls.)
I request you to kindly look upon this matter at your earliest otherwise i fear you will loose one of your customer. I will be then forced to forward my complaint to the telecommunication ministry as well.
Please do the needfull.
Thanking you.
Akshay Parmar.

This is to bring to your notice the lackluster behaviour of the reliance customer care authorities towards my complaint and the subsequent harassment caused by the same.I had recharged my phone number 9569219199 with Rs.179 on 11 April 2012 at 8:47 p.m. from SOOD ELECTRONICS Sector 8, Chandigarh in order to activate the roaming pack and reduce the call rates while on roaming. However despite receiving a confirmation message regarding the successful recharge, the pack was not activated and the call rates were not reduced.I had lodged a complaint with customer care with reference number 177004194 and was assured that the problem will be solved within 48 hours.Its been 7 days now and despite repeated calls (5 to 7 calls each day) no solution has been provided.I have been on roaming all these 7 days and have spent around 500 rs. only because the pack was not activated.A complaint in this regard was also lodged with Mr. Lalit Sabharwal (Prepaid Manager) but the gentleman was also unable to help.I have undergone a lot of harassment in the past 7 days and i want you to revert back to me with a solution to my problem or else ill be forced to approach the consumer forum.In the end i would also like to add that its not even been a month since i joined the reliance network and this is the highest level of harassment that i have undergone and had i known about such lackluster services from your company i would have thought twice before joining your network, Hoping For a reply soon.

Thanking You,
Suman Mohindra
Reliance Number : 9569219199
Alternate number 7837200556

Hi,

I have purchased Reliance NetConnect+ before 10 days and it is activated but from the date of activation it is not working. It is continuously disconnecting and I called up Customer Care 10 times daily to resolve the issue but everytime the executive told me the different solution. And one more thing I have booked this card on Reliance site aftr 10 min time of booking I got call from Reliance and the card is delivered that day itself but they didnt provide me receipt of the amount paid and they told me that the receipt will send on my mail id but still the receipt is not received and Now customer care told me that you need to go to Authorized service centre and get checked that datacard and for that you have to pay amount because you dont have receipt, so Can you please look in this matter and try to solve it, because I am very much frustrated with Relaince Now and I think It is very hopeless service all over the world. If possible try to give me higher authority number.


Thanks & Regards,
Vaibhav

Originally Posted by vaibhavdeshpande

Hi,

I have purchased Reliance NetConnect+ before 10 days and it is activated but from the date of activation it is not working. It is continuously disconnecting and I called up Customer Care 10 times daily to resolve the issue but everytime the executive told me the different solution. And one more thing I have booked this card on Reliance site aftr 10 min time of booking I got call from Reliance and the card is delivered that day itself but they didnt provide me receipt of the amount paid and they told me that the receipt will send on my mail id but still the receipt is not received and Now customer care told me that you need to go to Authorized service centre and get checked that datacard and for that you have to pay amount because you dont have receipt, so Can you please look in this matter and try to solve it, because I am very much frustrated with Relaince Now and I think It is very hopeless service all over the world. If possible try to give me higher authority number.


Thanks & Regards,
Vaibhav

Hi Vaibhav,

This is to inform you that your concern has been noted. Please share your contact number with us so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

Originally Posted by Akshayparmar

Dear Sir/Madam,
This is to inform you that , i Akshay Parmar (Mobile no.- 9817083372) is an existing customer of reliance mobile from last 7.5 years. I have already issued a complaint earlier at your customer care desk (ref ser no.- 176372641) but no productive steps has been taken as of now. I tried to establish contact with your desk many at times but all my efforts went in vain. (My complaint in brief was that i recharged my mobile number with 179/- Rs for rental free roaming all over India but still i am being charged for all of the incoming calls.)
I request you to kindly look upon this matter at your earliest otherwise i fear you will loose one of your customer. I will be then forced to forward my complaint to the telecommunication ministry as well.
Please do the needfull.
Thanking you.
Akshay Parmar.

Hi Akshay,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

SIR I have registered a sr no- 177626471 for my rs 450 recharge. but
still after recharge i m not getting my benifit from last 2 days from
my recharge date 20/04/12 (time 00:13)i have tried too much and i have
also got a msg 0n 20/04/12 (time 20.:28) now ur sr is resolved and ur
benifit is updated to ur number.but still after i am unable to call
reliance number free of cost.each time there is main balance deduction
for any call to reliance network.i have tried to call to your
executive ,some said that it has already credited to a/c.from now
there will be no deduction.some said as senior customer
care(21/04/12-dated timeing 8;30)" that you are not elligible for such
recharge.and when i asked them to then what happen to my rs 450.then
they suddenly disconnected my call"
and when after i tried to call to 198 or *333 no call is connected to
customer care for that 9749360445 number.each time after lots of ivr
option my call was disconnected by sustem.
even i tried to call ur nodal officer of kolkata and west
bengal.kolkata nodal's no got connected,someone even recieve my call
but suddenly he also disconnected my call.and west bengal nodal no
always say switch off.i even also tried a no which is 18602002011,but
it also found switch off.then now what i can do?
i m in mean situation if again i recharge with rs 799,then might after
some day ur system may impose me with 450 facilty.then my 30 days free
benifit of 30 std min loss.
then what i now do.please specify.
so kindly resolve it as far as possible.
this is only one case-on the same day(20/4/12) i also call to customer
care on 00:33 and said him to deactivate my 5 paisa sms pack.he said
ok sir.i am doing this from my system.and also on 00:35 from 52811 i
have got sms of deactivation.but on the next day on 21/04/12 when i
awake in the morning i read a msg time 01:21 that ur 5 paisa sms
renewed for 5 days and there is deduction of rs 2.30 paisa from my
a/c.now you can understand what type of problem i m facing from ur
company.
personally i m in situation that may i change my network to other and
registered a complain against your all staff who has harrased me.
i m again requesting you to do some thing for me.either activate that plan or return my amount as main balance.and if u unable to
understand my mail you may call to me also.
i m so depressed.

Originally Posted by Unregistered

SIR I have registered a sr no- 177626471 for my rs 450 recharge. but
still after recharge i m not getting my benifit from last 2 days from
my recharge date 20/04/12 (time 00:13)i have tried too much and i have
also got a msg 0n 20/04/12 (time 20.:28) now ur sr is resolved and ur
benifit is updated to ur number.but still after i am unable to call
reliance number free of cost.each time there is main balance deduction
for any call to reliance network.i have tried to call to your
executive ,some said that it has already credited to a/c.from now
there will be no deduction.some said as senior customer
care(21/04/12-dated timeing 8;30)" that you are not elligible for such
recharge.and when i asked them to then what happen to my rs 450.then
they suddenly disconnected my call"
and when after i tried to call to 198 or *333 no call is connected to
customer care for that 9749360445 number.each time after lots of ivr
option my call was disconnected by sustem.
even i tried to call ur nodal officer of kolkata and west
bengal.kolkata nodal's no got connected,someone even recieve my call
but suddenly he also disconnected my call.and west bengal nodal no
always say switch off.i even also tried a no which is 18602002011,but
it also found switch off.then now what i can do?
i m in mean situation if again i recharge with rs 799,then might after
some day ur system may impose me with 450 facilty.then my 30 days free
benifit of 30 std min loss.
then what i now do.please specify.
so kindly resolve it as far as possible.
this is only one case-on the same day(20/4/12) i also call to customer
care on 00:33 and said him to deactivate my 5 paisa sms pack.he said
ok sir.i am doing this from my system.and also on 00:35 from 52811 i
have got sms of deactivation.but on the next day on 21/04/12 when i
awake in the morning i read a msg time 01:21 that ur 5 paisa sms
renewed for 5 days and there is deduction of rs 2.30 paisa from my
a/c.now you can understand what type of problem i m facing from ur
company.
personally i m in situation that may i change my network to other and
registered a complain against your all staff who has harrased me.
i m again requesting you to do some thing for me.either activate that plan or return my amount as main balance.and if u unable to
understand my mail you may call to me also.
i m so depressed.

Dear Customer,


This is to inform you that your concern has been noted. Please share your contact number with us so that we are able reach you. Our team is eager to help you.


Regards,


RCOMcare

SIR my contact no is 9749360445.and problem is on the same no.
and now i want not only benefit for this month,but i am claiming one year benefit of this type in against of what harraashment you have given in these four day,
today i also called a no which is 18602002011(appeality authority)-miss tabaahsum,who also gave me a new sr no-177917925 and requested me to wait for 2 maximum 2 days.but i m not in that condition .so do as far as possible.
thanks
sandip

A few days before i ported to reliance from uninor...and the port was successful...but after 3 days my number stopped working.....i called customer care several times and they just gave me complain id...54 hours have passed...but no progress yet.....And every time i call them they tell me to wait for 48 hours.....i don't know what is going on....

please look into my problem as soon as possible but this is troubling me and my work a lot.

Thanking you

Reliance number having problem:- 8291558177

Alternate Number:- 9172787777

Navin Raut