Originally Posted by arvi.khatri

Dear sir/madam,

I have been using netconnect broadband connection purchased at Pune under Post paid, unlimited tariff.
Bills were approx Rs. 827 per month. on 13/14 Jun 2011, while making payment through my services account by debit card, trasaction appeared failed. So I had to make the payment by going to Reliance Mobile by cash. However, on enquiry, I came to know that the amount of Rs 1654.50 were deducted from my account.
In this regard, I wrote to Netconnect at netconnect.broadband@relianceada.com and also to the bank.

After few days, i received a call from Reliance stating that my excess payment of Rs. 1654.50 were received by them, but the same cannot be reverted. It would be adjusted against ensuing months bills. I concurred.

Till July there were no problem. Since end of July, my connected got suspended. On enquiry, I was told that payment was due.

In furtherance of my complain, I produced the bank statement and card info, however no concrete action.


It was said to me later that the amount of Rs 1654.50 has been reverted back to my account on chargeback intimation from the bank. And I should contact the bank.

I contacted the bank and also has been watching my account, however so far no reversal i.e. no credit to my account.


I contacted nodal officers too several times but no due response and solution. As of now, it is said that my connection is terminated and I can no more use the modem.
Pl help me find the justice.

Hi,

This is to inform you that your concern has been noted. Please share your contact number with us so that we are able reach you. Our team is eager to help you.

You may write to us at Reliance Mobile | Facebook with all the details.

Regards,

RCOMcare

Hi Ashutosh,

We hope we were able to assist you with your complaint to your satisfaction.

In future, you may write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Sir,
I am suscriber of reliance communication and my mobile no. is 9864408381.I found that in last two month from my balance the service provider deducted almost Rs 45/- by providing value added service without my knowledge which I never ask for.This is a regular practice they do in North east (mostly in Assam).They are doing this type of unetical practice in their business.Many of my colleauge too are sufferer of this unethical practice.I want my deduction should be refunded and they should stop this unethical practice in north east.

from
Sankar nath dey

10-13-2011, 08:38 PMdeysankar5


Hi Sankar,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

10-13-2011, 08:38 PMdeysankar5


Hi Sankar,

We hope we were able to assist you with your complaint to your satisfaction.

In future, you may write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

I am a Relaince Netconnect customer. My MDN number is 9343903089. I have logged a complaint in Chennai Nodal office regarding poor speed on 29th Aug 2011. They said it will be fixed by 30th Oct 2011. I approached the appellate authority telling that if you are not providing the service give me a bill waiver. Because the speed provided to me is just 110 Kbps. I have already paid the bill without any services for the last month.. But they are telling me to pay the bill. Please let me know how to approach the consumer court in relation to such cheating done by Relaince Comm.


Thanks,
rajatbrai@gmail.com

Hi,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

FROM SANJAY NARAYANAN RELIANCE TELECOM A/C. NO. 100000107133661


Dear Mr. Hariharan Vilayanur, ( KARNATAKA Reliance Appellate Authority)

I want to bring to your kind notice that I am unnecessary being harassed by redtapism or high handedness of the staff of reliance telecom. Please go through the email I had sent to the nodal officer on Sept.14th and also to the customer care on 10th Sept. but till date no action as been taken.. nor I have reacived any acknowledgement from them.

I am still being harassed by the legal department of reliance by getting threatening calls, yesterday i received a call from Some Mr.Rajiv Acharya, Information officer (Mob.no. 07838637829) telling me that a case is filed against me in a Delhi court ( case no. DNA/201/11) and that I should talk to one Adv. S.B. Chaudhary( Mob.No. 09582416794) for out of court settlement or a FIR will be sent to wanawadi police station for my arrest or to pay of Rs.2890/- immediately in any web world or face a CID arrest and a court case. I really fail to understand why i am going through all this for no mistake of mine.. the only mistake i feel is that i was a reliance telecom client.
I am really worried and also upset on handling of my case by customer care and nodal office.. Now i have only hope on you and am confident that you can help me to come out of this mental agony.

I have been repeatedly telling them to send me a no dues certificate and also disconnect my connection.. but i see now that my connection is still on and the bills are getting piled up. Though i regularly get a call from a person in pune saying your connection has been disconnected and we want to recover the instrument and the modem.. where as i have already paid for the modem..

Till now i have not received any acknowledgement from the nodal office about action on my complaint.. so now I am forced to write to you asking for help..

Please do the need full. Please send me a acknowledgement for the same.

thanks
regards,
Sanjay Narayanan


---------- Forwarded message ----------
From: sanjay narayan <assignindia@gmail.com>
Date: Wed, Sep 14, 2011 at 9:02 PM
Subject: Complaint Against Reliance WEB WORLD in New Town Yelahanka. Banglore
To: Rcomnodalofficer.karnataka@relianceada.com


To, 14/9/2011

Mr.Prabhu Shankar,
Nodal Officer Karnataka Region.


Dear Sir,

I want to bring to your notice that I am unnecessarily being harassed by the reliance management for no fault of mine. Please kindly look into my matter.

1. I am holding a broad band connection on the name of Mr. Sanjay Narayanan ( A/c. No. 100000107133661) at Pune. I am out of town for last 6 months. I have not received any hard copy of the bill nor any email for last 4 months. I was called by one recovery agent one day and was asked to pay Rs.1100/- due on my account. I asked him if i can pay it in Bangalore reliance web world since i am here for last 6 months. He agreed and sent me a sms of account number saying that it belongs to me the number he gave me was 1000001145313. I paid Rs.1100/- the very next day i.e. on 20/7/2011 in reliance web world at new town yelahanka. (receipt is attached in the mail. receipt no.7024930). I thought everything is settled and called the customer care asking them to terminate my services.

2. Once fine day i am getting a call from one Adv. Rajesh. (02265664552/53) from Mumbai saying that you have not paid the bill for last 4 months in spite of sending so many reminders and notices and we are talking legal action on or even a warrant. I told him that I have paid the money and gave him the receipt no. he confirmed to me that Reliance has not received the money and he is not having any details of my payment made as the account in which i have done the payment is wrong (A/c.1000001145313.). he gave me a correct account number latter on ( A/c. No. 100000107133661) . he asked me to talk to the web world where i paid the amount.

3. Next day when i went and clarified it with the web world they bluntly told me that we don't have any records as the franchise is changed and you find out yourself from the old franchise. There started my nightmare. After a lot of argument with the most non co-operative reliance staff i could find out that the old franchise was M/s.SSS Infocom Owned by Mr. Harish Babu (9342510737) during this time one of his staff has taken the money and issued manual receipt as there was no system in the web world ( pathetic). When later it was taken over by new franchisee M/s Pragati Tele Solution owned by Mr. Satish (9343333326 A person who does not know what customer care is). They did not have any record of the same. so they are not responsible for the dealing of old franchisee ..( I was wondering if I was paying to reliance as company or the franchisee...) Later on the blame game started between old and new franchisee and their staff and i still don't know where my money has gone and I also came to know that the amount was neither credited to the wrong a/c. no. i had given nor to my A/c.. So. where is the amount gone.

4. In the mean time i am continuously getting harassment and threatening calls from this so called Adv. Rajesh to send me a Arrest warrant. Now i don't know what to do So i had told him to go ahead and book a case on me and issue a Arrest warrant. So that I can expose the Mismanagement of the Franchisee and Reliance.

I called up the toll free number of nodal officer in the morning and they advised me to wait for 48hrs to sort out the problem and also send a email to the above email id. I hope the matter gets solved as soon as possible. After A second thought I feel like going to Consumer Court to get Justice for the Harassment and Threats........

Please do the need full.

thanks
regards,
Sanjay Narayanan


----------------------------------------------------------------------------------------------------------------------------------------------------
From: sanjayexp@hotmail.com
To: customercare@relianceada.com
Subject: Credited in wrong account number.
Date: Sat, 10 Sep 2011 20:40:10 +0530

Dear Sir,
I am having a internet connection in pune with telephone number 02030426952 and my a/c number is 100000107133661. I had paid a due of Rs.1100/- on 20/7/2011. at your web world in new town yelanka banglore vide receipt no. 7024930/ book no.640998. I guess it is wrongly credited to some other account which was wrongly mentioned by your agent. The a/c number in which it is credited is 100000114549313. Now it is showing pending in my account and i am getting a lot of harrassing calls from your people to pay the same. I would appreciate if you can rectify the same asap.
SANJAY NARAYAN

Sir/Madam I have recharged my account on 18 nov with a sum of Rs 200. thereafter in the morning of 20 nov, I received a message of my account balance as Rs.15. On the same day I called Customer Care as where have my money being deducted but no one gave me the answer for my account.In the morning of 21 nov 9:10 am I have again recharged with an amount of Rs. 50, and by 10:40 am today I have received the message of my account balance as Rs. 5. This is a serious grievance, and I want the authorities to please resolve it at the earliest.I have called several times to 198 and to *333 but my call is not being received by any customer care representative. Please do the needful. MY mobile no. is 8591188250

Dear sir / madam,

this is to inform you that, below mentioned area has a lot of customers, who are facing call disconnect, call drop due to network problems. after communication from your network team, I have got a information like power backup and AC not functioning properly.
there is no any alternate power supply to provide electric supply in absence of electricity.


I request you to install new tower for CDMA & GSM network to increase better consumer experiances except customer.

please look into the matter and do the needful ASAP.

I am happy to help you in this for these locations. please feel free to call me,


1-Village Dasratmau bhelsar crossing thana rudauli distt. Faizabad (UP EAST)

2-Village Bhadokher post etaura thana puracalander distt. Faizabad (UP EAST)

3-Village Shaikpur jafer thana raunai tehsil Sohawal distt. Faizabad

4-Grand Market, Behind Burlington Hotel, Near Harmain Hospital , Cantt Rd. Lucknow -226001 (UP EAST)

5-New Harchandrapur, Garhi Kanaura, Near Maviya Lucknow 226011 (UP EAST)

6-.- SYED.SUHAIL AKHTAR ,ROOP PUR KHADRA, SITA PUR ROAD LUCKNOW -226020

7-Village Asumau bhelsar crossing thana rudauli distt. Faizabad (UP EAST )

8- Village kola sharif thana raunai tehsil Sohawal distt. Faizabad (UP EAST)

9- Dena Bank Faridi Building Hazrat Ganj Lucknow 226001 (UP EAST )

10- NEERAJ SINGH HOUSE NO. A-323 ASHRAY ELDECCO UDYAN II RAEBARELLI ROAD LUCKNOW 226025

11- Satish tiwari SS-III-108 sector D-1 LDA colony Kanpur Road Lucknow - 226012

12- Nadeem Irfan P.O. & Village:- Dargah, Manjhgawa Shareef,Tehsil:- Fethpur,
Distt:- Barabanki, ((UP EAST)

I am arvind maheshwari and using reliance CDMA mobile no 93513 65068. At least 12 days ago i refused for the caller tune and it was discontinued but yesterday i found that again the caller tune is incorporated in may mobile while last time i stricly told to them that i am not needed the caller tune in my mobile.

By this you have deducted the charges from my balance twicely.

I once again request you that i did not require the caller tune in my mobile and please banned the same strictly in my mobile with immediate effect. And the amount which you have deducted from my balance be refunded to my.

a.maheshwari

Hi Arvind,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

My net connect number is 7520224661 and it has been suspended without noticing me and now customer care says go to reliance outlet I m being fed up from the services given by reliance
Alternate number is 9803653267

Hi Aashish,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Refer may earlier complain dt.27.11.2011 on that day i lodge my complain regarding the caller tune and it was solved by you and also assured me that in near future you will not get it.

But today i received the sms regarding the caller tune and the same message is erased by me. After erasing the message the caller tune is incorporate in my mobile.

Please look into this matter and remove the same and if u deducted any charges against this caller tune be refunded me back.

a.maheshwari
93513 65068