Vodafon Mobile Appellate Authority

If you still want to appeal further, you can do so by appealing to Vodafon Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with the Nodal Officer) anytime from Monday to Friday (9.30 am to 6.00 pm).

Andhra Pradesh Vodafon Mobile Appellate Authority
Shashi Menon
Vodafone Essar South Limited, 6th Floor,
Varun Towers II, Begumpet, Hyderabad 500 016
shashi1.menon@vodafone.com

Assam Vodafon Mobile Appellate Authority
Shashi Menon
Vodafone Essar Spacetel Limited,
Agnishanti Business Park, Opp AGP Office GNB road,
Ambari, Guwahati 781001
shashi1.menon@vodafone.com

Bihar and Jharkhand Vodafon Mobile Appellate Authority
Rajive Suri
Vodafone Essar Spacetel Ltd.
Mayfair Building Near Hinoo Bridge Hinoo Ranchi 834002
rajive.s@vodafone.com


Chennai Vodafon Mobile Appellate Authority
Mr. Thompson P Gnanam
Vodafone Essar South Limited,
9th Floor, TVH Beliciaa Tower 1,
Block 94, MRC Nagar, Chennai 600028
thompsonappellate.chn@vodafone.com

Delhi & NCR Vodafon Mobile Appellate Authority
Sanjay Sawhney
C 48, Okhla Industrial Area, Phase II,
New Delhi 110 020
sanjays.delhi@vodafone.com


Gujarat Vodafon Mobile Appellate Authority
Zahir Wykes
Vodafone Essar Gujarat Limited,
Vodafone House, Corporate Road,
Prahladnagar, Off. S.G. Highway,
Ahmedabad 380 051
zahirwykes@vodafone.com


Haryana Vodafon Mobile Appellate Authority
Sunil Kapoor
Vodafone Essar Digilink Limited,
Yogesh Tower, Kunjpura Road,
Karnal 132 001
sunil.kapoor1@vodafone.com

Himachal Pradesh Vodafon Mobile Appellate Authority
Mandeep Kaur
Vodafone Essar Spacetel limited,
130, Durga Cottage,
SDA complex,
Kasumpti, Shimla 171009
mandeep.appellate@vodafone.com

Jammu & Kashmir Vodafon Mobile Appellate Authority
Jitendra Agnihotri
4th Floor, Northblock B1, Bahu Plaza Complex, Jammu 180004
jitendra.agnihotri1@vodafone.com

Karnataka Vodafon Mobile Appellate Authority
Girish Holla S
Vodafone Essar South Limited,
Sunningdale, 3rd Floor, Embassy Golf Links Business Park,
Koramangala Intermediate Ring Road,
Bangalore 560071
girish.s@vodafone.com

Kerala Vodafon Mobile Appellate Authority
Binoy
Vodafone Essar Cellular Limited,
1st Floor,Mather Square, Opp.North Railway Station,
North, Ernakulam 682 018
Binoy.g2@vodafone.com

Kolkata Vodafon Mobile Appellate Authority
Sridhar Rao
Vodafone Essar East Limited,
Constantia Office Complex, 11,
Dr. U N Brahmachari Street, Kolkotta 700 017
Sridhar.rao1@vodafone.com

Madhya Pradesh & Chhattisgarh Vodafon Mobile Appellate Authority
Mr. Amar Joshi
Vodafone Essar Spacetel Ltd IInd Floor,
Centre Point , New Market,
T.T.Nagar, Bhopal 462003
amarj@vodafone.com

Maharashtra & Goa Vodafon Mobile Appellate Authority
Sabina C
The Metropolitan, FP No 27, Survey No 21,
Old Pune Mumbai Highway, Wakdewadi, Shivaji Nagar,
Pune 411003
sabina.c@vodafone.com

Mumbai Vodafon Mobile Appellate Authority
Rashna N
Vodafone Essar Limited,2nd Floor,
Skyline Icon, 86/92, Andheri Kurla Road,
Marol Naka, Nr Mittal Industrial Estate,
Andheri East, Mumbai 400059
laxmi.b@vodafone.com

North East Vodafon Mobile Appellate Authority
Ravi Taneja
Vodafone Essar Spacetel Ltd,
Bawri Mansion, 3rd Floor, Dhanketi,
Shillong 793 001, Meghalaya
ravi.t@vodafone.com

Orissa Vodafon Mobile Appellate Authority
Manish Jain
Module A, 2nd Floor, Fortune Towers,
Chandrasekharpur 751023,
Bhubaneswar, Orissa
manish@vodafone.com

Punjab Vodafon Mobile Appellate Authority
Mandeep Kaur
C 131, Mohali Industrial Area, Phase VIII, Mohali 160071
mandeep.appellate@vodafone.com

Rajasthan Vodafon Mobile Appellate Authority
CB Rajesh
5th floor, Gaurav Towers, Malviya Nagar, Jaipur
rajesh.appellate@vodafone.com

Tamil Nadu ( Except chennai ) Vodafon Mobile Appellate Authority
Thompson P Gnanam
Vodafone Essar Cellular Ltd,1046, Avinashi Road, Coimbatore 641 018
thompsonappellate.tn@vodafone.com

UP-East Vodafon Mobile Appellate Authority
Vivek Gangwar
5 Shahnajaf Road Hazratganj Lucknow 01
vivekgangwar.upeast@vodafone.com

UP-West Vodafon Mobile Appellate Authority
Rajesh Shetty
B1 / G2 Mohan Cooperative industrial Estate New Delhi 110044
rajesh.shetty1@vodafone.com

West Bengal ( Except Kolkata ) Vodafon Mobile Appellate Authority
Shailesh Upadhyay
Vodafone Essar South Limited,
Constantia Office Complex,
11, Dr. U N Brahmachari Street,
Kolkotta 700 017
shailesh.upadhyay1@vodafone.com


While appealing to the Appellate Authority, remember:

You must file the appeal within 3 months after the expiry of the complaint resolution time limit specified by the Nodal Officer.

Your appeal must be submitted through the duly completed Appeal Form (in duplicate). Visit the nearest Vodafone Store for form.

You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.

The docket number of your appeal will be communicated to you. The appeal will be decided within 3 months from the date of filing your complaint.

My cell no. is 9833104824. I was charged Rs.6000+ from last 2 months for Vodafone live which I never used. Somehow I paid last bill where I was fraudulently charged 4000+ now again in my dec.bill they have charged me 2000+. Vodafone is laughing all the way to bank...how can I bring them to book.

Hello Jatinder,

Thanks for writing to us with your concern and for your time on the call. Trust we were able to give you the information needed. Please note that the said service was already de-activated on 01/12/2010 and no usage was found post that date. For any other assistance please write to us at vodafonecare.mum@vodafone.com Happy to help!

Regards
Vodafone Customer Care, Mumbai.

Costumer: Mohammad Khursheed
Vodafone mob. No. – 8939189567
12 FEB 2011
TIME:12:33
TO,
APPELIATE AUTHORITY (CHENNAI)
VODAFONE

COMPLAINT: DEDUCTION OF BALANCE AMOUNT Rs.180/- --ON ACCOUNT OF VARIOUS SERVICES ACTIVATED

Sir,
I have connected myself to your Vodafone service on 1st Feb 2011 with a balance of Rs 345/- , I regret to inform you that from 3rd to 7th Feb , I was charge Rs 150/- for various services activated which was not opted by me. When queried with your customer care, found helpless, I send Email on 8 Feb (kindly refer).
As my money was being deducted unnecessary by Vodafone on the charge of various services. I was forced to consume my balance amount and left Rs36/- .
Once again when my balance was Rs96/-. On 10Feb, Rs 30/- was charge for activating MAHFEL- E –TIME PASS service. I will request you to intervene in refund of Rs180/- immediately and to stop ALL SUCH DND SERVICES.
Failure to which, may force me to go to CONSUMER COURT.

YOURS SINCERELY,
Mohammad Khursheed


MOB No. 8939189567

I just received my bill and to my shock! Ive been charged Rs. 1794 for internet usage.

Last month I’d applied for MNP and Vodafone sales people called me saying that they will match the offer that airtel was providing. Hence I requested them to give me 2 GB internet usage on iPhone as airtel was providing the same. I specially confirmed with multiple sales people from Vodafone that I’m using an iPhone hence this should be an iPhone related scheme and not a normal internet usage scheme. Yet when I called customercare today they told me that this scheme does not apply to me as I’m using an iPhone. Yet no such discount or scheme has been applied to my account in my present bill. I’ve been cheated and I’m extremely sorry to see this state of affairs at your end.

I request you to please do something about this!

kindly stop my vodafone connection number 9587022313
due to non reqiurement of connection
regards
RAKESH BHARDWAJ

Hello!

Thanks for writing in to us with your concern. Please be assured that we are working on your issue and will get back to you at the earliest. For any further assistance, kindly email us at corporate.assist@vodafone.com, and you
can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Mumbai

i am last 7 years airtel costemter now chenge mnp new vodafoe costemer. my mobile no is 9994492892 ther is no out going calls pl clear. pls pls pls

Respected sir,
With great sorrow, I have to say that i am feel cheated by vodafone service.
I am approx 4-years old user. My no. is - 9534943712. On 12 june, I have recharged my a/c by rupees 30/-. On 13 june my a/c have rs. 30+ positive balance. Suddenly approx 4 o'clock a/c is going to negative balance continuosly. In this period i am not using any types of service. I went immediately vodafone outlet near harniwas complex, parna. The personnel told me to go to vodafone store in fraser road. When the time of entering the store my balance was -144. I had made detail about my problem to Mr. Manish Kumar and got request ID - 73910394.At that point of time a/c was -266 and at 11:30 pm balance was -365. But sir it not be shootout yet all. I had gone to vada store again on 15 june and request the same. Plz either solve my problem or port out my number. Because i can't do any out going call.

Thanks & Regards,

Pankaj Kumar

Vivek,

Further to my mail to you yesterday with reference to Docket No. 183306619458. I would like to mention that I'm really not satisfied with the way my case has been handled. With special mention to the erratic behavior shown by Ms. Shivani of the Nodal Team. The time that was taken to conclude the issue has been really not within the commitment you make.


Anyways now coming to my grievance. The purpose I went for a change in my plan was that I wanted to decrease my monthly expense on this no. along with keeping the F&F Service Active.. No when at the time of giving in a request for the bill plan change your executive did tell me that it will remain active then this is no way that I shall bear the burden of the expense as a result of deactivation of the same. I request you to get my bill for the month of 24th July to 23rd August reworked accordingly. You did tell me the last time with reference to some issue with an Internet Pack request that dint get registered with you that there wasn't any commitment from your side therefore you cant process a reversal & I had to end up paying a Rs. 2050 bill but what happens this time around. Clearly you would have recordings of the calls in which your executive would have clearly commuted to me that The F&F Service will remain active plus you can refer a similar case in the month of October 2010 on my no. itself when I got my bill plan changed from 325 STD to 199 Super. You see with the solution you have given me it doesn't make any sense. At 1st if I hadn't gone in for the plan change & with my usage my bill would have been just Rs. 325 +Taxes & now its come to Rs. 1850.. So I really hope for a logical solution to it..



If you can reverse the amount spent on F&F then well & good or else the 2nd way could be that you revert back my Bill Plan change as something that never happened. In both the cases my bill would need a recalculation. I hope to hear from you at the earliest.



Please get in touch with me on 9999840446 in case of any confusion or further discussion.

Sir,

This is an appeal to the Appelate Authority in Delhi. Further to my mail to you yesterday with reference to Docket No. 183306619458. I would like to mention that I'm really not satisfied with the way my case has been handled. With special mention to the erratic behavior shown by Ms. Shivani of the Nodal Team. The time that was taken to conclude the issue has been really not within the commitment you make.


Anyways now coming to my grievance. The purpose I went for a change in my plan was that I wanted to decrease my monthly expense on this no. along with keeping the F&F Service Active.. No when at the time of giving in a request for the bill plan change your executive did tell me that it will remain active then this is no way that I shall bear the burden of the expense as a result of deactivation of the same. I request you to get my bill for the month of 24th July to 23rd August reworked accordingly. You did tell me the last time with reference to some issue with an Internet Pack request that dint get registered with you that there wasn't any commitment from your side therefore you cant process a reversal & I had to end up paying a Rs. 2050 bill but what happens this time around. Clearly you would have recordings of the calls in which your executive would have clearly commuted to me that The F&F Service will remain active plus you can refer a similar case in the month of October 2010 on my no. itself when I got my bill plan changed from 325 STD to 199 Super. You see with the solution you have given me it doesn't make any sense. At 1st if I hadn't gone in for the plan change & with my usage my bill would have been just Rs. 325 +Taxes & now its come to Rs. 1850.. So I really hope for a logical solution to it..



If you can reverse the amount spent on F&F then well & good or else the 2nd way could be that you revert back my Bill Plan change as something that never happened. In both the cases my bill would need a recalculation. I hope to hear from you at the earliest.



Please get in touch with me on 9999840446 in case of any confusion or further discussion.

On Sat, Nov 19, 2011 at 2:00 PM, Nirmal Stalin <nirmalstalin@gmail.com> wrote:



This is Nirmal , This is regrading my number ( 9443236663 ) got suspended in your network , need to enable .

My number got suspended on 10th of November 11 , still now its not rectified. I have been calling multiple times to your customer care ,Nodal officers, RSM applette....but no response.
Each time am getting a different response from your team, but still problem persist.Even your team is not logging a complaint to make a follow up. Am experience a poor customer service with your network. Due to these i got a huge impact in my business . Kindly do me the needful at the earliest.

FYI . I have converted my number from BSNL Postpaid to Vodafone last April. I am retaining this number for last 10 years with BSNL and i am satisfied with their service. provided.
Still now my number hasn’t enabled. I am facing a worst customer service with your team. It has been more than 25days my number has been put on hold. I have got only an acknowledgement for sending a mail to you, but the problem is not still resolved. Kindly do me the needful or let me know the process to revert my number back so that I am glad to go back to BSNL n/w.
Daily whenever I call to your applette i am getting the same response as “your problem will be solved within 24hrs back end IT problem”,

Thanks & Regards,
Nirmal stalin, ( Director)
Jayanthi Agro Industries,
Tindivanam, TN
9487522233

Thanks & Regards,
Nirmal stalin, ( Director)
Jayanthi Agro Industries,
Tindivanam, TN
9487522233

To whomsoever may concern

This is regarding Vodafone. My bill comes really high every now and then . Since long I have been calling Vodafone asking Why so when my usage is not so high. There are time when am outside the country without international romaning , hence my phone is switched off , still i would pay bills that I havent used for.
Last month Nov , i have very much in bombay and without roaming i get a bill of 2500 INR. Every time i call and check why , they would give me a proper answer. Today after all these months and years , they tell em , am charged Rs 2. 40p per minute of std call. While most people pay 50 p per std call per minute. I would really like some help cause i want to pay my bill but i dont want to feel like am robbed and helpless. They are not ready to rectify my bill . If i was told before about this STD price , i would have changed my plan . but even after asking many times , they never told me the price. but always said , 1 rupee per minute.
If i have to hire a lawyer and spend money , i would also do so to fight this with them. They openly take more money from us , but we have to sit back and pay and do nothing cause we have to keep our same mobile numbers for work purposes
Please any kind of help on this will be highly appreciated.
Best
C J Fernandes

Hello C J Fernandes,

Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at Vodafone India - Complaints - Requests - Enquires so that we may assist you better. For any other assistance you can call us on 198.

Regards,
Vodafone Customer Care

Hi

I am a Kerala Vodafon user, i was having a vodafon connection recently i have got an offer from DOCOMO company ( FALSE NEWS) that if i will convert the Connection from VODAFON to DOCOMO post paid i will get 750 LOC + 250 Min STD and 600 SMS and 0.15 paisa per Minute. so i thought that its a good offer so i did the PORTING after porting now they are saying that there is no offer , if you want we can give u a waver , but we can't transfer to the old company you have to wait for 3 months. that means customer has to pay for months rent and they are generating the business, today i came to know that i am not the only one cheated other people also faced the same thing , an Airtel Customer BSNL and IDea customer also.

I have a request please take a necessary action against this type of issues , they are forcefully converting the customer with giving wrong information

Thanks and Regards

Sreekanth
9745300127