Hi,
I want to change my broadband plan to the 999 (10GB fast) unlimited plan. My new billing cycle starts tomorrow ie 26th Nov,2011. I called today to change my plan (since last time i called early i had billed internet etc) ad they say they can take my request only after a month ie end of december. I want it soon and this clearly inefficient service.
My request no. for the required is 7845970
Regards,
Mitali

Hi ,

I would like to report severe issues faced due to Airtel Broadband connection . As given in the below mails , I had requested for transfer of my connection on April 20th 2011 ( Fixed Line number : 080-41691681 ) from HSR Layout to Balladur , which was not fulfilled due to unavailability of the port , hence I requested for cancellation , inspite of multiple requests customer care service representatives denied to send me a mail confirmation regarding my cancellation . On May 3rd , a Customer service representative called and promised that they can arrange for port and connection , post which I did not receive any confirmation .
On May 9th I called customer service and they updating me that there is no transfer request logged and cancellation request is logged on May 7th ,instead of April 22nd . The representative also did not reply back to my queries and denied to send me mail copy of all these details . On Nov 22nd , I received a mail from Collections1.BLR@in.airtel.com , to settle outstanding balance of Rs. 1535.32 , to which I replied back to check the usage and cancellation request date , a customer service representative had called and ensured that , this amount will be waived , as no usage was performed and the connection was not cancelled on time . But , On 27th Dec , I received a threatening call from Delhi Court ( Mr. Ashok Sharma and Sunil Kumar ) that a case has been filed against me and if I don’t make the payment with in 30 mins , then I would have to appear in Delhi court . I was in hospital , from past 6 days and had just returned back home , in this situation I had to run to ARS office which was 10 Kms away from my house and make the payment ( which I was not supposed to pay ) .

Hope I get a positive response/clarification for such behavior from AIRTEL.

REQUEST MAIL





Dear Sir,


I am totally fed up of with working process of your company. because I have taken a plan-UPE -1699 Weekend DSL Plan / normal speed 2 Mbps & after cross 30GB@ 1 Mbps for my personal and official purpose.


but there is no any regular connectivity with above said speed it's goes down from 2MBPS to 256KBPS and 512KBPS after 30GB.


see the attached file for exact account details


when I have contact with local service engineers of your company, they have reported me the above said speed and as per their comment said registered speed is not updated on your system. that's why it's goes down.


further to it, at the time of application your executive had offered me for a plan-UPE -1699 Weekend DSL Plan / normal speed 2 Mbps & after cross 60 GB @ 1 Mbps.


request you to please activate offered plan to me ASAP. as I am using this connection from last 4 years and regular paid my bills. but now I want to close the connection due to bad services.


again request you to please do the needful.


waiting for reply......

Account No. 13150107
phone no.-05224070708_dsl

Warm Regards,

Tanveer Ahmad Siddiqui
City Engineers
Shop no.6 Grand Market
Behind Burlington Hotel
Near- Harman Hospital
Cant RoadLucknow 226001
Mobile:-9839622222,9335223692
0522-2201706,3015613,4070708
Email. city_tanveer@yahoo.co.in

Sir,
I have not recieved my recharge of Rs.100 from Feb 2012 as per plan on 0121-4051222 and on lodging my complaint the resolution comes that it is not included in my plan but i was recieving recharge till jan 2012 but that also on lodging many complaints.
Now when i call customer care they tell me that whats the proof that i have got my recharge till jan 2012 but its their job to check records how can i check that.Now i am told to show them the paper in which plan is written but who will keep that paper for lifetime and they are just not listening to the complaints.
Apart from these they have made many wrong commitments at the time of selling connection. they have also given me a wave off of rupees 200 on my bill for not resolving the complaint and their floor supervisor told that its in my plan and i will soon recieve it .now please tell me what to do.

Samyak jain
meerut