Airtel Mobile Customer Care ( Appellate Authority )
This is a discussion on Airtel Mobile Customer Care ( Appellate Authority ) within the Address forums, part of the General Discussions category; Dear Sir; I amM.P Airtel Prepaid Customer. My Contact nu is 9630558111. I have already registeredDND services on this number. ...
- 04-20-2012, 03:30 PM #61Junior Member
- Join Date
- Apr 2012
I amM.P Airtel Prepaid Customer. My Contact nu is 9630558111. I have already registeredDND services on this number. On 19.04.12 at 7.53 p.m, I have got sms by AY-Netxel that your Rs. 18 deducted & airtel internet pack with 300MB for3days has been activated. I have contact to m.p airtel customer care regarding thisdeduction, and they replied me you have activated this pack by calling customercare. While I have not call or sms for this pack. Please see this matter, refundmy money (18 Rs). I am not responsible for this activation, Airtel is totallyresponsible. Now I am mentally tired due to airtel customer care behaviour.
Sanat Kumar Shukla
- 05-17-2012, 10:23 PM #62Unregistered Guest
Regarding False commitment....
This is Swapnil Taral, my airtel prepaid number is 9860375486. I had
given the request for MNP on 3-5-2012 at 7.30PM. Now I got the call
from your retention team on 11-5-2012 at 4.30Pm, he told me that i will give
you the 6Ps per sec for A2A & 0.30ps per min for other min for 6 months validity &
thereafter I will be charged daily 1rs deduction so I said ok & he said your tariff will be
changed from 11-5-2012 so you can enjoy the call rates. Now I have
received the message from airtel that your tariff has been discounted for 3 months, enjoy
call rates 1.2ps per sec for mobile & 2ps per sec for landline, so now I
am charging in normal plan. So now please check & confirm on priority basis.
- 05-18-2012, 08:55 AM #63Junior Member
- Join Date
- May 2012
regarding subscription of caller tune actvation by customer care serviceman deduction of 35 rs.
I amM.P Airtel Prepaid Customer. My Contact nu is 9755612295. on 14-4-2012 due to subscription of calertune activetion deduction of 35 rs which is not return by airtel company - i make many cals to customer care but there no response.this servise not subscribe by me it active by customer care serivceman. I am not responsible for this activation, Airtel is totallyresponsible. Now I am mentally tired due to airtel customer care behaviour.
we want to return this amount as well as.
- 05-28-2012, 07:25 PM #64Unregistered Guest
Compliant on internet usage bill
I am a customer of post paid services of airtel with the no. 9880287232.Though internet usage was activated in my mobile in the month of feb i have started the usage of internet in my mobile. I was unaware that i have to call customer care and register for the package. I have been issued a bill with billed amount of 933 in feb and 5600 in march and april - 2000 on enquiring customer care i am told if i had got it registered for Rs. 98 the above charges would not have to be paid at all as my usage is well with the capacity of Rs. 98 package amount. Being a customer for more than 7 years Airtel has not bothered to give one call to inform about such a facility which can be availed by the customer whereas i would get so many calls for payment follow up inspite me being in roaming,
I am finding it extremely difficult to make my payments along with call bill the outstanding has crosses Rs. 20000 which i find it very huge as the internet misunderstanding itself has costed me more than 8000, no customer would end up paying 5600 rs mobile internet usage bill even if he or she has used mobile internet service with any service provider.
i request the appellate authority to help me in getting some solution in reducing my burden of bill payment.
- 06-06-2012, 08:21 PM #65Unregistered Guest
need name of the person
i need the name of the person of this number 9840991138 which is a number from chennai----from which i have been recieving calls frm many days so please get me the name of that person
- 06-09-2012, 10:23 AM #66Unregistered Guest
I m using Airtel Sim of nvr reason n my outgoing is blocked since 6 of june now I'm in gwalior M.P and my my outgoing is block for ladt 4 days . so pls fixed it ASAP.
- 06-26-2012, 02:31 PM #67Kunal Mukherjee Guest
Non activation of internet
I Kunal Mukherjee, I am not satisfied with your service. Because yuor customer care agent told me my service will activated within 1.00 Pm of 26.6.12 but it's not activated yet. So i am very hope less to your service & I want to take legal action.
My request reference no-CBNRA30625190690.
- 07-18-2012, 12:12 PM #68Prafulkr Guest
Airtel mobile Recharge Problem: 9987339333 and Airtel DTH Installation Problem
K. Rao / Appellate/Nodal Officers/Executives,
(You don't deserve any respect boz only & only u r responsible for shit in Airtel)
After several reminder neither my problem resolved nor I got compensation, So decided to launch a full fledge campaign against AIRTEL in all social media like Facebook, Google+, Twitter etc and also registering a formal complaint in Consumer Court.
I also posted my problem to below blog.
As per deal with CC executive my Airtel DTH is not installed on 17/7/2012 I am eligible to get full refund from Airtel and the below listed amount needs to pay by Airtel.
(1200- cable charge+ 4000 airtel DHT= 5200 total)
I had just recharged my mobile number 9987339333 with FULL TALKTIME recharge of 200 but amount credited is only 175.
Requested you to please look into it.
Screen shot is attached for your reference where it is clearly shows that full amount will be credited in amount.
I am Airtel prepaid customer my mobile number is 9987339333. My validity will expire on 13 August 2012 (As per validity showing on screen when typing *123#) I want to recharge it with Rs. 99 but not able to do so.
I am using this number since 2005 and don't want to loose this number. So kindly let me know how can I recharge this number to increase the validity?
I am following since June 28th 2012.
Thanks and Warm Regards.
- 08-28-2012, 03:07 PM #69Unregistered Guest
Not promsining recharge
Recharge for 30 days , but service is 28 days. Massege show this servise for 30 days.
Cheet with customers.
- 09-08-2012, 11:48 AM #70Suhan Guest
Airtel dongle number : 9008409846
I have been following up since March 2012 for a slow speed with your customer care department. I have called at least 5 to 6 times every month since then asking you guys to rectify the problem and every time I call my call is just passed on from one department to other. You guys say you will send some person to my place to check the issue but till date nobody has ever visited me.
I have been calling you guys and telling you every time that my work is getting affected due to this and requesting you to do something and you people are just not bothered. I bought this connection with a speed of 7 Mbps, forget that speed I was happy with at least 2 to 3 Mbps speed that I used to get in the first 3 - 4 months. Post April I have been getting the speed of 150 Ė 250 Kbps and I have constantly calling you guys and you have done nothing about it. Your technical department and your customer care department just do not give a damn about the customers and their issue. Every time I call the customer care I have been just given a new SR Number. And how can anyone close an SR even without the issue being rectified???? The next time I call up to check on the previous SR, your department informs me that the request has been rectified and the SR is closed!!!!! How can you do that?????? And then generate a new SR number for the same story to continue!!! Is this customer care????? And to top it all from past 3 weeks it is not even getting connected!!!!! And today when I called your customer care to disconnect the connection your executive is telling me to clear the bill!!!!!! Why should I??I have even written mails to you guys but it fell into deaf ears!! Donít you guys have any courtesy any ethics what so ever???? For the past 5 months I have been calling you guys and you have done nothing about it and now you want me to clear the dues for not being to use the connection????????????
- 09-23-2012, 12:56 PM #71Harrassedconsumer Guest
Harassment by Airtel
We used to have a Bharti Airtel Landline with Internet of 2 Mbps (1399 plan)
Number was 8042057242. We had been consistently getting a bill of Rs. 1399 for >1.5 years but suddenly from April 2012 following happened::
1) April 1st/2nd week - we got a bill of additional Rs. 3000 saying that some smart bytes was activated. However, in spite of repeatedly asking Bharti Airtel we did not get clarity on how it got acitvated. We had asked a breakup on about the data usage before the smart bytes activation and after. Airtel failed to provide us the details inspite of repeated calls to customer care and complaints. You can check the call logs for the number in April 1st and 2nd week. Based on the same we asked for disconnection. Airtel did not disconnect our connection in spite of the request. And we being honest customers paid our monthly bill of Rs. 1399
2) May 1st/2nd week - Again we got a bill shock of Rs. 3000 .. We again called up 198 and 121 and explained to them that there is a problem from their side for fraudulent billing and Airtel needs to provide us details and in case of no details provided we want to disconnect our connection. Again we paid Rs. 1399
Airtel did not again honour our request to provide us details of usage and neither did it disconnect our connection in spite of repeated calls and requests.
Similar thing happened in June and again we asked for disconnection to which Airtel repsonded in June 3rd week.
We were totally annoyed and agitated by this behavior. We again paid our regular bill of Rs. 1399
Now today, suddenly we receive an SMS from Airtel of consumer court for Rs. 7055. We have been harassed by Airtel and now we have been asked to come to city civil court on 28 Sep (PLC 158150). Instead we are the ones who should have been compensated for inaction by Airtel's customer care and improper billing system. I checked the internet and many other people have been wrongly charged by Airtel with Smart bytes - so ours is not a one off case. It is a criminal like behaviour by Airtel & we are very angry with this notice.
You tell us - did we do anything wrong - we reported the issue in the very first month (check your call logs of 121/198 in April), we asked for details which Airtel did not provide us, we followed up for disconnection to which Airtel responded after 2+ months... whose fault is it? Why is this notice...
- 09-29-2012, 11:24 PM #72Junior Member
- Join Date
- Sep 2012
deduction of Rs.60 without my permission
Rs. 60 is deducted from the account of mobile number 8294673398 on 28 sep 2012 at 2200 hours without consent on the pretext of activating GAMES CLUB_30_60 which was not activated by the user. On calling 198, call is not forwarded to customer care executive so that complain can be lodged. it is requested to resolve the issue immediately and credit the balance back in the account .
- 10-01-2012, 03:29 PM #73Unregistered Guest
Deactivation of Prepaid Mobile 09908031881
I would like to bring to your kind notice that, my airtel prepaid mobile number 09908031881 has been de-activated from 20.09.2012.
The case is as follows:
On 22.07.2012, while i was travelling from vijayawada to bhubaneswar, my dual sim mobile (Samsung GT-C3222) has been switched OFF automatically. I tried to switch ON the mobile, but it didn't happen. While switching ON the mobile, the mobile got hanged and unable to operate further. I had removed the airtel SIM and once again tried to switch ON the mobile. The mobile was OK while removing the airtel SIM.
I conatcted airtel customer care to resolve the issue. The customer care officer informed me that the SIM has been damaged and advised me to replace the SIM with new SIM with same number. As i was in out of station (bhubaneswar), i was unable to purchase the new SIM. (Customer officer informed that the new SIM shall available for purchase in andhra pradesh only).
I was in vacation to andhra pradesh from 17.09.2012 to 23.09.2012, during which i had purchased new SIM with same number from airtel retail store, chilakaluripet, andhra pradesh by submitting my AADHAR proof and photograph and paid an amount of Rs. 150/- for purchase of the SIM.
The purchased New SIM is being activated on 17.09.2012 and worked till 19.09.2012. The new SIM serial no. 89914 90304 09512 55967 H-2. From 20.09.2012 onwards, i am unable to get the network signal for operating my mobile. I had recharged my prepaid account with an amount of Rs. 80/- on 20.09.32012 and the transaction is successful. I had contacted the airtel retail store on 22.09.2012 and informed the officer about the problem. the retail store person informed that, the account details shall be furnished at guntur / vijayawada only. I tried to contact airtel officer at vijayawada on 23.09.2012. As 23.09.2012 is sunday, i was unable to contact the airtel officer. I had returned back to bhubaneswar on 23.09.2012.
Nodal officer Mr. Ajit Kumar, Ms. Gayatri has been contacted on 25.09.2012 to sort out the issue. The officers had informed me that my airtel account is free (de-activated) / not in service for the last three months and advised me to collect one more new SIM with same number.
Sir, please consider while i am in out of station, the SIM got damaged and unable to get network signal. I am unable to purchase the new SIM as i was in out of station. While i had been to andhra pradesh, the new sim is being purchased, Rs. 80/- recharge transaction is successful. the nodal officers informed me that my family members can collect the new SIM with same number, as i was in out of station.
As i was in out of station, my parents has visted the airtel store on 29.09.2012, they had informed that the number is de-activated and sent as new number to retail stores.
Sir, i had been using the personnel prepaid number since 6 years, and due to above reasons the account has been de-activated.
Sincere request to help me to allot / use my personnel number, as the number is being utilized for banking / personnel transactions.
Kindly do the needful.
09908031881 / 07894412168
- 10-04-2012, 11:27 PM #74sirajul Guest
good mirning sir i allredy buy a sim csrd of airtel on 01/10/2012
and submite my docoment also but tilnow this simcard is not active
i so taide to active this by going to retailer office
so i requisting to your symphaty that kindly active my new simcard
my docoment address is sirajul islam burbhuiya lala bazar p.o lala bazar disst Hailakandi
my new no is 8812044820
- 10-13-2012, 02:09 PM #email@example.com Guest
Invalid sim / no service for mob no. 99375 89666
Recently I have got Apple iphone 4S and the SIM which is of 64kb has been cut and supplied by your Executive in Paradip.
Unfortunately it is giving the caption mentioned in the title.
I have requested him to replace with 128kb SIM (If micro SIM of that is not available) cut to micro SIM size.
Neither he replied nor turned up.
I have been using this mobile No. since 2008. And did not expect your executive's promptness.
If the problem is not resolved in next 2 to 3 days I have to be forced to cancel my subscription and forced to take legal
action against the executive who has no responsibility. His name is Mr. Bipen Swain, Airtel Mktg Executive in Paradip, Orissa.
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