I have called to the customer care in many times because I have no 3g out going from the date of 06-11-2011. Customer care has not helped to me. I have called 198 and 121 but they are blaming each other. Name is customer care but they have no care to me?

i am a user of the airtel since 6 years, misplaced my mobile yesterday, i want to locked the same and reissue me the same number 9987477578
pl. update me its a urgent, without this i am really helpless.
i appricate your prompt action.

thanks and regards

pramod bende
son's no. 9870470553
resd. 0223452431
email id- leenav@eurekaforbes.com
pramodbende@yahoo.com

Wrong Deduction/False Subscription
False deduction for Mirchi Radio

On my Mobile No.9871764321 (Pre-Paid), I had received a call from Radio Mirchi on 06.11.2011 for some subscription but I had not followed any instruction told by them, even I had not disconnected the call. Now I had received a message that they have deducted Rs.10 for one week.
I had requested to Airtel to refund the same but they denied to refund.

STILL WAITING FOR DISCONTINUE THE FALSE SUBSCRIPTION !

Please tell the matter for Refund the said deducted amount and disconnection of Subscription.

Dear sir

my self Athar Raza Mallick my Sim no is +91 9771020691 am staying here in Abu dhabi i have balance on my Account was 219/=IRS but suddenly i saw there 70 /= IRS how its happen in which procedure you deduct that same happen with my another no also +91 9771535207 this no my family is using in India she also complained me her money deduct from her account so whats wrong is there may i get that reply or where i have to contact for all that .
This is not the matter of money this is the matter of system so i want to know whats was wrong am waiting for your reply may i get some Positive reply
Last somany times its happen but i didnt complain about that this comes in normal practice so i want to know that

i subscribed to Airtle at Bangalore in the month of April. As part of my plan I have access to voice and data/GPRS. However, from day 1 GPRS connectivity is not available. I had reported to Airtle immediately and have been continuously following up. I have visited multiple visits to their different Customer Service Centers, have sent numerous e-mails to Nodal officers and Applellate officers and would have spoken to them on numerous occasions. However, the complain is still pending and no action is taken by them. Everytime I remind them, they only ask the same details again and then mention that it will be resolved. However, no action has been taken by them so far. On the top of it the attitude of their representatives is totally apathetic and every time they churn out a bundle of lies.

Regards,
Mayur Kothari

Sir I had a recharge on my airtel prepaid mob 9810461063 of Rs 149(for 2 GB internet data) on 18-11-2011.

I received the recharge sms at the same time but the service of 2GB Internet data has still not been activated on my mobile. I am daily user of internet, without it i am facing very problem. I am sure you will see into it.

I can't email chat : my no 9957247612 i get respons error comminition.

Res sir
i have an airtel no. 9915580453 in the name of harjinder singh under corporate connection. It has been activated from feb 2011. I have been receving bill which was not as my usage and plan. I have been paying it from the beginning. Now i called the customer care they told that your sms pack has not been activated from the beginning and your bill in excess is due to that. It is fault at airtel that they have not activated sms pack on this corporate connection. I want refund of all that i have paid to airtel in excess due to not activation of sms pack from the beginning because it is not my fault but it is fault at your side. Please resolve this problem. Ia shall be vey thankful to u.

Resp sir
i harjinder singh have a corporate connection no. 9915580453 of airtel from fe 2011. I am not satisfied with bill. I have been receving bill which is not according to me . I have ben paying it from beginnig. I enquired from cstomer care that my sms pack has not been activated from begining that is my my bill is coming more. Ia have corp connection. I hav e paid all the bills. Sms pack activation is fault at airtel not at me. I request that please refund me the excess bill which i have paid to airtel. I shall be very thankful

Sir my number is 7250130225 from bihar, mera problem ye h ki main is number pr internet shi trike se chala pa rha tha jbki isme net pack nhi tha ab jb net pack dala to uske baad isme net hi surfing hi nhi kr paa rha hun. So pleased kindly request you also send me packet data setting for start my internet.

Dear Sir/Madam

This is in regards to the extremely poor customer service I received at your customer service department. My name is Harprit Singh and my mobile number is +919915809475. I called up the Airtel customer service between 2.45-3.00 AM on December 24th,2011 early in the morning regarding my balance deduction of Rs.30 but in fact I hadn't activated any service. When i was getting transferred to the executive the phone kept ringing and then they disconnected the call. Again I called up the customer service for the second time,this time the executive answered the call and he listened to my query and then placed my call on hold and then disconnected the call. Then again I called up the customer service for the third time this time also the agent answered the call listened to the query and then placed my call on hold. But this time he literally kept me on hold for 12 minutes and then without unholding disconnected the call. And then when i called up the customer service for the fourth time i couldn't get to the customer service executive and the answering machine told me to send a message instead on 121. And this is not the first time i am having such a problem i have been through balance deductions and poor customer service a number of times.

I would request you to please get back to me ASAP with the solution and please train your employees in terms of customer service......

Regards,Harprit Singh

sir kal mera 46 rupees balence kat gaya ha or custumber care par bhi baat nahi ho rahi ha so help me rohitashw meena 9660691599

your appelate authority is also useless. to whom do i escalate it further? or now do i file a legal case?

Hello Sir,

I am Dilip from Bangalore and an Airtel DTH user (sadly!) since almost 2 years by now (did I say suffering!!)

Soon after the installation, I am facing a curious issue: While watching any programs on TV, suddenly the screen blacks out. It takes more than a minute to come back to normal and by that time I usually misses the punch of the program - be it serials, cinema, sports, news or anything!! And that too, there is no exact pattern of occurrences of this issue. I had raised this complaint that time itself and tried to follow up at different intervals. Twice or so somebody from Airtel came, did something and confirmed that the issue has fixed. But it was still there around. Finally I lost the hope in getting this issue resolved by those technicians and stopped following it up. Somehow I got used to with it and slipped into the 'chaltha hai' mood (actually was not knowing what to do or whom to contact).

Now recently from past five days (exactly speaking, 30-Mar-2012 morning onwards), I started facing another nice issue. This time, I am not able to watch anything on my TV. Its saying "No Signal" with error code B001.

I had raised the complaint on the same day (ie, 30-Mar-12 - Friday. The request# is 1743-0529) and they had agreed to come by 10 AM on the next day (ie, 31-Mar-12 Sat) however, until now nobody has turned up (even after me calling and following it up for almost 4-5 times!!!). I am afraid their clock might have stopped working and thus hasn't ticked yet to Sat 10AM. May be you can just beg them to change the batteries (as they don't like and wouldn't work if you tell them to do!!! Guess may be begging by falling on their feet might work).


Now I curse myself on paying the one year subscription in advance (yeah, your read it correct! I had paid one year advance subscription of Rs. 1860/-!!!).


ANYWAY THANKS A LOT FOR TREATING YOUR CUSTOMER - A LOYAL CUSTOMER LIKE ME! - WITH AN AMAZING SERVICE LIKE THIS!!! I will ask/urge my enemies (only enemies, though it might be less in number, still!) to take your DTH connection and suffer like me!


NOTE: I had sent a mail to the nodal officer id and a reminder too. No positive response still on the issue. I then sent a mail to the appellate team of Airtel.

TAIL PIECE: On a second thought, I guess, they might have taken the last two sentences above, as an appreciation of their "great" service. So let me put my humble request in black & white here again:
"This is to request you to kindly please work on the burning issue and put me back into the normal state and allow me to watch the channels for which I have paid. Also I would request you to give compensation to me for not allowing to watch any channels for these many days"

Thanks in advance.
- A "Happy" Customer

Hi there,

I am very junior member to this and doesn't know how this works. However, let me request to all of you this. Could any one please guide me as to what should I do with my above complaint? I mean, how should I take it further and see to that they do fix the issues and pay me the compensation for disallowing the service to me for all these days (its the 7th consecutive day till today that I have been barred from watching any channels while I had already paid the subscription for a year in advance!!!).

Any body kindly please guide me properly and help me from this situation... Thanks in advance.