Dear Sir,

I am facing lot of harrasement from Airtel's customer service department and hoping somebody could really help me.

This is regarding my Airtel Prepaid number 9818270076.

I dont know where to go as nobody want to listen. I have got 12months Internet pack with my new NokiaX2 handset and I used internet till 9 days(29th May to 6th June) but I did not know that I am being charged from my main account. Now customer care says nothing was charged from my main account.

Also one of your rep (Kedar) misbehaved with me when I tried to explain him the issue.

You are requested to look into this matter on priority.

Regards,

Manmohan Mittal
9818270076

I was to port out my Airtel number 9777608763 and for that I sent a request. After that I received a call from Airtel Customer care requesting me not to port. He offered me a new tariff for life long. Firstly I was in per second plan. He turned my plan to 30 Paisa/ Min for other and 10 paisa / min for airtel numbers. He also offered me that every time I would get full talk time on recharging of Rs. 60.00.
But I am sorry to say that I never get full talk time on same recharge and from today my plan again turned into 50 paisa/ Min plan.
After mailing to 121@in.airtel.com I never get a satisfied response.
I am very much distrubed by this treatment of Airtel.
Please do needfull for that. Give me as I was offered otherwise I want my per second plan back.

Thanking you

Santosh Gorai

Dear

I was using one Airtel number from last 10 years from last 10 years Airtel services is Good. But now they are giving very poor services in terms of Coustmer care & part of that we are also using Airtel Coperate Lease Line & PRI line from last 2-3 years. But after the personal expires we also planning to change the Airtel from our coperate use.
My consort it that from May 2011 My IPTV is not working properly its going hang up when i am using the Broad Band and till June 1st Week Airtel Engg. has tried to resolve the issues but can't able to resolve. After that when i giving any complain to Coustmer care his service Engg. Was closing complains without talking to any body at my family and Airtel is also not able to look in this matter. that why Coustmer making complains.
In July 2011I had told his Coustmer care executive if you are not able to resolve the issues kindly discounted. In that complain Airtel has taken immediately step & disconnect. On 13th July there nodal officer has called up and made apologize for my problem, also they have commit me that with in 48 hrs your services will be restore and as per his commitment my only my Telephone & Broad Band services was resorted & IPTV blocked (also his nodal officer confirm me through Mail). But again after daily follow up still IPTV services was not restored (as his Coustmer care senior member (Mr. Rajesh, Mr. Ashish & Mr. Tanveer has given me the 24 Hrs. times but no result).
In End 31st July 2011 My Telephone line & Broad Band line was terminated by Airtel.
It’s very surprised to see Airtel services like a government dept.
Now Airtel has leaved the option for consumer court for me.

Regards
Hitesh Garg

AIR TEL ME KOI HAI JO DHYAN DE APRIL SE AB TAK PARESHAN KAR RAKHA HAI AUR SHYAD AAGE BHI PARESHAN KARNE KA VICHAR HAI


muj ye jaan kar bahut hi kushi hue ki aap ka system aaj tak upgrade ho raha hai bhagwan kare ye hamesh yese hi upgrade hota rahe

phon band karne k liye , payment magane and bill bejane ke liye aap ka system kam karata hai
par telephone line theek karne ke liye kam nahi karta

sudhar jao air tel walo
sudhar jao air tel walo, sudhar jao air tel walo

agar mera tele phone band kiya hai to karan batoo


01204214322 is no. ko jald se jal chalu kare




Today I have call Airtell Call Center For Complained My Tel Phone 01204214322 (Regarding Phone Dad), I have very surprise to know my DLS BROADBAND INTERNET is Working jiski I have All Ready give the Complained for disconnection

and I don’t want any call for regarding bill (tab tak jab tak meri land line se BROADBAND INTERNET Band Nahi hota aur muje 28/04/2011 ke bad se 01204214323 is no ki jo bhi payment mene ki hai aur 28/04/2011 ke bad job hi PAYMENT mene DSL Brodband Dsl Ki jo payment mene ki hai wo REFUND kare Aur mere Bill me Adjust KAre fir muje phone ke Regarding ur Bill Payment


I have To Requested to your Customer Care For My Land Line And Broad Band No. Shifting and Cancel broadband and land line 28/04/2011

Details as below:-

My Ac No. 15798634
Active the Two No. 0120 4214322, and 0120 4214323
I Want to Continue Voice Line No. is 0120 4214322 Ac No. 15798634 Address is Cosvin Consultants Pvt. Ltd. 212 2nd Floor Chokhani Square Sector - 18, Noida,

i dont want Any D S L Broadband (Internet) Line Cosvin Consultants Pvt. Ltd. 212 2nd Floor Chokhani Square Sector - 18, Noida,


Please Canceled My Voice Line 0120 4214323 Ac No. 15798634 Address Cosvin Consultants Pvt. Ltd. 212 2nd Floor Chokhani Square Sector - 18, Noida

************************************************** ***


My Requested 1533254, 146331, 1463329, 1533254, 41614690

My First Requested Lock 28/04/2011 and continue

(I have All Ready give Request you Call Center For Surrender And Canceled My No. 0120 4214323 Ac. No 15798634) Dated 28/04/2011

Please Continue My Voice Line 0120 4214322 Ac. No. 15798634


Muje mere is address per koi bhi broadband DSL (Internet) Nahi Chahiye 212 2nd Floor Chokhani Square Sector - 18, Noida

Can u give m tri web site details

mene aapne phon ko band karne ko 28/04/2011 ko kaha jo band nahi hua us phone aur broad band ki har mahin mene paymnt ki us paymnt ka no to koi ajustment huaa nahi refund hua aur air tel walo ki maharbanhi se phone aur broad band bhi aaj tak ban nahi huaa

muj lagata hai aab aaana hazare ki tarah jantar mantra par dharna pradhana karna hoga air tel walo ke liye

air tel walo se parshan jo bhi bhai bhan hai wo ab face book par aur tri ki wb site par link and mail kare me bhi wo hi karuga [email]lalitcosvin @ gmail . com

I am sorry to say you that I wrote a follow up complain on 5/9/11 to your nodal officer regarding charging from my balance for using gprs service eventhough I recharge with Rs 98/- gprs pakage and till now I did not recevied any reply from your nodal officer and not even any call from your customercare. I found from last few week that there was deduction from balance when I am using gprs eventhough I recharged with Rs 98/- for using gprs service under your scheme.This deduction is almost Rs 50/- or more.I called very few numbers when I last recharge with Rs 110/- and now I am finding that my balance is left with zero amount.Regarding this I tried to talk to your customercare executive but I failed Once or twice I got connected to the customercare executive but when I start stating my complain the line get disconnected and after that I wrote to nodal officer Assam circle but he didn't reply yet.At present I am not recharging my balance as I think the deduction will contine on using gprs and not even using your service to call. If this type of deduction contine I have to think for other sevice provider. In this unfair means you are losing the faith of the customer.I have you will provide me the wrongly deducted amount in my blance.


from

Tarak Nath dey

9678923754

From: Vikas Maini
Date: 21 October 2011 12:35:26 PM GMT+05:30
To: appellate.del@airtel.in
Cc: nodal.ncr@airtel.in
Subject: Re: Complaint regarding account number# 7005217845

Dear Appellate Authority @ Airtel,

Despite of my repeated requests i had not received any reply from your nodal officer.

I would like to mentioned again that i am in receipt of 2nd invoice for payment without installation of connection @ my residence. This is a complete failure of your agent who booked the connection & your installation team who had confirmed the connection even without installing it.

May i request your immediate intervention for installation of connection & revert with proper explanation for the delay & harassment.

----
Regards,
Vikas Maini
9711404449

From: Vikas Maini
Date: 27 September 2011 1:31:30 PM GMT+05:30
To: nodal.ncr@airtell.in
Subject: Complaint regarding account number# 7005217845

Hi,

I had applied for IP TV connection at my residence on 12th July 2011... even after lot of followup with booking agent (Krishna - 9650527300)/ concerned authorities at Airtel till date connection is not being installed.

I am surprised to see an invoice number 565842656 posted to me of INR 1016.67 without installation of connection.

Can i expect an immediate response on my above complaint & reason for delay in installation.

----
Regards,
Vikas Maini

Today I reached to the airtel outlet in indrapurm near big bazar. The reason being of my number because i have number of reliance the number is 8010024524 i want me reliance number port in to the airtel. My poriablity done but when i cal on my number so my number shown its nt recheable. Regarding this thing i went to the outlet 2-3 time or today also 10:40am arround but the one of girl very rude all the time. she is not behave like the employee she dont knws how to behave like to the customers that time she is nt wear her name may be she name is shalini, one of the old persol sit there he also agressive and very shouted he said get out of my outlet i dont knw what he is name so pls you guy check you outlet camera and please visit your outlet bcz of you are employees not giving customer satisfation they guys all the tme very rude. and please give me foloow up on my number 9711480860 or email paddykochar@yahoo.com.

My port out request rejected Every time by airtel for mob 9001142196. How can i port out from airte. That a demo/lapu number. I get a message on port request reject " your port request reject by airtel due contractual obligation".send me appellate authority Mail address. Reply me on arjundevsi@gmail.com

Dear sirs/madam,
My mobile number is 9962504030 in the name of jaimaacs.
I am sorry to say that my 3g coverage was not attended till now despite so many reminders for the past 3 months.
Every 10 days once one of your representative contacting me regarding the problem. But no action. But i was charged regularly. Please look in to that and take necessary action to rectify the customer's complaint.
Regards,
nayagam,
jaimaacs.

Dear Sir,

I write to inform that, I have a Airtel pre-paid mobile connection. I have been using this connection for the past four months. There has been several occassions of illegal deductions from my account, for services which I never initiated from my phone. The deducted amounts were credited back as and when I approached the nodal officer. However, this time my airtel internet service has been restricted since Oct 14, 2011 inspite of my myriad follow ups with the Customer care, nodal officer and the appelate officer, nothing has happened till date. I had recharged with Rs 98/- voucher to avail the Airtel internet pack on Oct 9, '11. Till date I have written twice to the appelate authority but no response.

I seek your help in this regard.

Thanks and regards,

Biswajit Dey

+91 8600905667

Dear sirs/madam,
My airtel no is 9800564098

sir i have recharged my phone no with 47(for message balance) on 30th October,before recharge i have check it from 59222 to write "SHOW 47" the reply came from 59222 is that "MRP:Rs. 47 ,spl offer,send unlimited message local/national sms for 30 dayes,"but when i send message to other network then it have charge 10 p/sms,when i have call to customer care 4 time for launch a complain against it but i got ans like that (1) plz u see ur message properly (2)server is not working properly (3) we are not responsible for 59222 message ,you should update your self,if you want to launch complain then go to court not here and cut my phone,again when i try to call then i see in customer services is not available in my phone no.and the behavior is so bad,
plz launch a complain regarding it.
I seek your help in this regard.


Regards,
HIMANSHU MAJI

Hi,
I have been using my airtel sim since two months, one day i was shocked because my mobile wasn't able to get the signals and i came to know that airtel people disconnected my prepaid sim and i made a call to customer care and i got some spectacular answers from them.
They replied that they need frequent recharges, but i couldn't recharge for 1 month this is the reason why they disconnected that so please prefer good network ( airtel is a nice network but it became full commercial)... please if any one are in the same way please send an email to my mail id (kanchukurikarthik@gmail.com)...

Thanks
Karthik

This is regarding billing issues on mobile # 7708275566

1. On 18th July 2011, I requested for GPRS - Rs. 98 package to be activated on this no.
2. The same was confirmed as activated by your customer care team (Nirmala Udaya Kumar - Customer Care - Airtel. Email received at 3.55 Pm on 18th July)
3. But this GPRS package was NEVER considered for any of the subsequent billings
4. The recent bill (Sep-Oct) came for a significant amount of Rs. 9500 +
5. When checked for the billing details, almost Rs. 9100+ was charged for internet usage
6. The volume of internet used was less than 2GB
7. Had the GPRS been considered correctly, then the entire Rs. 9100 would have not come in & the bill would be less than Rs. 400

MISTAKES FROM AIRTEL END:

1. The recently generated bill was INCORRECT from Airtel end
2. Since my billing amount has crossed the credit limit, outgoing calls & messages have been barred in total
3. I contacted the customer care via phone at least 25 times since mid of October to explain the above 7 points
4. Also wrote to customer minimum 10 times
5. In principle, I am getting only the following response from them:
a. The handset that I used / using came with an offer of 100MB free internet usage for a period of 6 mts / 12 months and only that plan is impacted
on the bills & not any other plan
b. The outgoing calls are barred because the credit limit has exceeded.

My Concerns:

1. When I wrote to customer care on July 18th, there was NO REVERT from the team stating about the ¿100 MB plan that my handset has in offer¿
2. Instead they confirmed in writing that GPRS 98 package is activated¿
3. Only after that confirmation, I started to use internet extensively (as 2GB is free every month)
4. But suddenly now, your people are going back on your own confirmation
5. Also, I hold another connection under # 9940677904 which is also used in Nokia X2 but I activated GPRS 98 package which is correctly being reflected
6. Not sure why only things are incorrectly reflecting on 77082 75566 alone

For NO mistake of mine, I have been penalized with ¿outgoing calls barred? Every time I write to Airtel, they revert stating, it is barred because the credit limit exceeded, what I don't understand is:

1. Airtel generated the bill incorrectly
2. Had the bill been generated considering GPRS 98 package, the amount would have been substantially less than the credit limit
3. With a forecast of Rs. 400-500 as a bill amount, HOW DO YOU EXPECT CUSTOMER TO PAY THE BILL FOR RS. 9000+
4. If Airtel is aware that there is a dispute in billing which is NOT YET RESOLVED, how can they cut the services?
5. Why should I suffer for all mistakes done from Airtel's end?

My actions now & the action that I am expecting from Airtel:

1. I will NOT PAY for rental for the period / days on which my outgoing services have been taken. Airtel has to REVERSE the rental during such periods. It makes no sense to hold a post paid connection in which I will get the incoming calls alone
2. I need a revised billing from Airtel on or before 5rd November 2011. After this date, I will not pay any amount, even whatever becomes actually due
3. The outgoing services should be activated on or before 5th November 2011