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Form of complaint - Banking Ombudsman

This is a discussion on Form of complaint - Banking Ombudsman within the Address forums, part of the General Discussions category; Subject : Cash not dispensed from ATM,amount 4000 Rs deducted from account. Respected Sir, This is to inform about error ...

  1. #181
    eralka2004@gmail.com is offline Junior Member
    Join Date
    Nov 2011
    Posts
    1

    Default

    Subject : Cash not dispensed from ATM,amount 4000 Rs deducted from account.
    Respected Sir,

    This is to inform about error occured while having transaction from SYNDICATE BANK ATM using SBI debit card(SBI ATM was not working kept 20 feet distance in the Anpara Colony)
    On 1st Nov 2011 i tried to pull out cash 4000 Rs from mentioned ATM,I did not receive entered amount and transaction receipt at end of transaction.
    Checking balance,4000 Rs has been deducted from my saving account as well.
    Below are enclosed details :
    Name : Rajeev
    Saving Account No :00000030138441913
    Amout deducted : 4000 Rs
    ATM Location : SYNDICATE BANK ATM,Anpara Colony
    Kindly look into error occured and so that i can get refund of deducted amount as soon as possible.
    Please treat this matter at priority,it's inconvienvence to customer.
    Thanks & Regards,
    Rajeev

  2. #182
    Unregistered Guest

    Default ATM transaction fail

    Respected Sir,

    I Ravi Kumar A/C no 52156181617 in SBH
    Kistampet branch.
    Branch Code is 20697

    I beg for ur kind consideration of some few lines that
    i have used my sbh ATM card IN andhra bank ATM on 22nd
    October 2011 to draw 5000 Rs but no money came out from the ATM
    and the slip has came as transaction declained response code is 072 and
    the record no is 2191 at time 13:24.
    the card used in andhrabank NFS a 8 incline colony,
    godhavarikhani.
    i have done my complaint at kistampet branch on 28.10.2011 and the complaint no is
    20697281011135780.
    Sir the money not yet added to my account so pl take the necessary action pl

  3. #183
    Unregistered Guest

    Default Uco bank, p.a.s rd.branch, kolkata not cooperating

    Dear Sir,
    This is Soumen Chakravarti writing this complaint from Kolkata city, West Bengal. This is in connection with closure of 1 Joint Savings Bank Account (Savings Bank A/c.No. 06660100004060) lying in UCO Bank, Prince Anwar Shah Road Branch, Kolkata - 33 in the name of both of my deceased parents.

    My mother Mira Chakrabarti died on 11th of Feb'11 at the age of 78 years due to Diabetics & other multiple deceases & my father Phanindra Nath Chakrabarti died at the age of 87 years on 26th of May'11 due to sudden massive cardiac arrest leaving behind only myself as their only son & only legal heir.

    Since June'11, I have met with the UCO Bank Br.Manager several times with all the necessary relevant legal papers & spoken to her but till date no advancement was made in this regard so far due to her non-cooperation. Till date, I have not been able to lodge the relevant claim to the UCO Bank due to her non-cooperation resulting severe financial loss on my side. Right now, I am in terrible financial trouble & in urgent need of the money to repay the debts previously taken for my deceased parents' sickness, frequent hospitalization & death. Since, I am the only issue of my deceased parents, the entire financial burden of repaying the debt is entirely on my head. I am married & my wife is a house wife. I have a 8 years old daughter & 9 months old baby boy. Several times, I have explained my position to the UCO Bank Br. Manager to consider my case with empathy but she is not in a mood to listen to my problem resulting frequent telephone calls & visit from my part to the UCO Bank Br. Manager of the respective branch so far till date.

    Solicit your kind & favorable co-operation regarding the above matter so that I can get my parents' money without any more unnecessary delay, repay the debts & live peacefully with my family.

    With regards,
    Soumen Chakravarti
    (Only son of my deceased parents &
    the only legal heir)
    Residential Address :-
    "Mira Niwas", Subhas Park,
    Naskarpara, Roynagar,
    P.O.- Bansdroni, Kolkata - 70, West Bengal.
    Land line Telephone No. 033)2377-0846
    Mobile No. : 943211-2356

  4. #184
    prashweta@yahoo.com Guest

    Post Standard Chartered Credit card issue

    Dear Team ,

    I would like to highlight the issue created by Standard Chartered Credit card division because of which my CIBIL rating has taken a toll .

    I had been given a credit card in the 2003 which was sold to me stating the card is free for first year with no activation charge / annual charge . i had confirmed with the executive who had sold me on phone but didnt had any written confirmation .

    later when it came and i got the bill , i saw the annual charges of some 800 Levied in the first month itself . i had not used the card till then . I called up the call centre and asked them about it where they said no it would charged . i asked them to cancel my card and i cut the card not to get misused .

    they kept on charging interest and called few times for which i kept my stance that i havent used and you people have cheated me hence wont pay .

    Since then, they didnt call nor i chased them , but now my CIBIL score reflects that issue .

    Kindly help me out to get this cleared .

    My Name : Prashant Singh

    DOB : 02/10/1974.

    Thanks

    Prashant

  5. #185
    vkguptaca2003@yahoo.com Guest

    Default Complaint for Interest rate on deposit

    AXIS BANK DEPOSIT RATES UNFAIR AND LESS THAN 4%


    This is regarding complaint against Axis Bank for Interest on deposit rates. RBI has declared the minimum interest on saving to be 4% but in contravention of these rules, Axis Bank is still keeping the Interest rate below 4% for deposit below 30 days.

    In this way Bank is cheating on its consumers who opt for flexi deposits of less than 30 days then in that case even saving bank interest is not being paid.

    Vikas Gupta
    9971392912

  6. #186
    praveen_ca2007 is offline Junior Member
    Join Date
    Dec 2011
    Posts
    1

    Default Interest not credited by Kotak Mahindra Bank

    Hi,

    I was one of the customer of Kotak Mahindra Bank and i have opened a Bank Account in a promotional offer of being chartered accountant

    The Executive who has approached has said that the Edge current account has dual benefits and the balance in the account will be automatically swept into fixed deposit and i will be paid interest on that.

    But when i checked in october no interest was credited and when i approached the bank they said no such scheme was theere. But the opening kit which i got from Bank has the same feature which the executive said and hence i was cheated by the bank.

    Please look into the above issue and take necessary action against the bank and the executive and see that i get my interest as per the promise made

    Thanks,
    Praveen
    9885939993

  7. #187
    Unregistered Guest

    Default Fraud by icici bank

    I sent Money order by ICICI internet services for INR 4000 on 7th Nov 2011. The money got debited the same day. Till today the beneficiary has not recd the money. The post office never recd any money from ICICI bank. I have written 30 mails.There is no response. I have logged complaint vide number SR 2037 83 546. There is no response. This money was sent to a person for buying very critical medicine. In the absence of this money, the illness got worse and had to be sent to hospital that raised a bill of 200000 INR, because of not getting medicine in time.
    What is the consumers fault ? I want compensation for this INR 200,000 alongwith the reversal of my Money order amount of INR 4000.

    AJIT SHARMA
    ajit.sharma@alstom.com

  8. #188
    Kotak Support is offline Senior Member
    Join Date
    Oct 2010
    Posts
    147

    Default

    Quote Originally Posted by praveen_ca2007 View Post
    Hi,

    I was one of the customer of Kotak Mahindra Bank and i have opened a Bank Account in a promotional offer of being chartered accountant

    The Executive who has approached has said that the Edge current account has dual benefits and the balance in the account will be automatically swept into fixed deposit and i will be paid interest on that.

    But when i checked in october no interest was credited and when i approached the bank they said no such scheme was theere. But the opening kit which i got from Bank has the same feature which the executive said and hence i was cheated by the bank.

    Please look into the above issue and take necessary action against the bank and the executive and see that i get my interest as per the promise made

    Thanks,
    Praveen
    9885939993
    Dear Mr. Praveen,

    At the outset, please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.

    With reference to your concern, we wish to inform you that we are investigating your claim and you will hear from our bank officials shortly.

    We recommend you write to us directly at solutions.bank@kotak.com for any future assistance.

    We regret any inconvenience caused to you in the interim.

    Regards, Kotak Support Team

  9. #189
    Unregistered Guest

    Default Withdrawal of Money From State Bank Of Patiala

    Sir,
    I have savings a/c no: 55013561420 in State bank of patiala, janakpuri branch. My son went to the concerned bank ATM to withdrew money on 21-08-2010 at 07:44 PM. As there was no money in the subject ATM machine, he only checked the acount balance mentioned above (the transaction no is 6589 and 6591) the available balance at that time was Rs. 31570/- . After checking the balance he went to another SBI branch for withdrawing Rs 5000/- which he succesfully withdrew from the neighbouring ATM of SBI, janakpuri branch. After the transaction the transaction receipt shows the balance as Rs 6570/- against transaction no. 7229, He get shocked after seeing the balance and went back to SB Patiala ATM for checking the balance at 07:58 PM against the Tr No: 6593.

    The balance was Rs 20,000/- less from the actual balance after deuction of Rs 5000/- which my son withdrew.

    Against this we have complained the SB patiala, Janakpuri branch and requested them to show the Photo against the False transaction No 6592. The bank persons and myself have seen the photo of the person who took out money from my account. I requested the Branch of SB Patiala to take necessary action against this person, but the bank did'nt do anything.

    This complaint was submitted to the Concerned bank on date : 23-08-2010. still nothing have happened.

    You are requested to intervene and take necessary action , so that I get back my hard earned money.


    Yours Faithfully,

    ( Lal Dev Sah )
    M:9911797403
    New delhi

  10. #190
    vijayakumar chintala Guest

    Default with holding of deposit in sb account

    Sir,
    I would like to submit that i am a Savings bank account holder No 0054250 in Oriental bank of commerce from more than a decade . While so , the bank has imposed penal charges under the guise of non operating account with out serving any information on this subject. I submit that any novation has to be intimated to the customer and any unilateral act of any authority infringing / detrimental to the interest of the customer is to be debated and to be delated in totoo. More over it is the statutary duty / liability of the bank t protect the interest of the bonifide customer. In this instant case bank has deliberately failed to discharge its' statutory function and is liable to compensate for the loss , mental agony sufferred by me .
    So I am humbly praying your goodselves to look into this matter and see that the bank is returning my amount and also pa me Rs. 1,00,000/ as damages for the act of the bank.
    yours sincerely,
    Vijayakumar chintala
    Advocate,
    Door No. 23-34-16, Lakshminagar, Vijayawada- 520011
    Mobl. No. 09490864428,
    0866.2552500

  11. #191
    rachnadsilva is offline Junior Member
    Join Date
    Dec 2011
    Posts
    1

    Default

    From
    rachna dsilva
    230 chinnaswamy naidu street,
    new siddhapudur,
    coimbatore 641044
    9150000969/9092054000

    dear sir/madam,
    i rachna dsilva was holding a credit card with hdfc bank bearing card no. 4346781101722999 had gone for a settlement for my hdfc bank card for sum of rs.28,388 in 8 installments on the month of january 2010. I inititally paid a sum of rs.4000 by cash as my 1st installment and later had to pay the installments by cheque for 7 months for a sum of rs. 3484 every month.
    I had cleared my 5 dues promptly by cheque cleareance and the last 2 cheque was bounced. (rs.6968 was pending). I was told by the bank executive “ms.nancy” & collection manager “mr.siva” that since the cheque was bounced for the last 2 months i need to pay cash for the same to get my settlement letter (they also said they have got an approval for collecting the cash as forsaid).
    As instructed by “ms.nancy” & collection manager “mr.siva” i have cleared the dues on 12th december 2010 by cash sum of rs. 5250 was collected as my due & rs.3484 by cheuqe which was re-presented by the bank without notice.
    Since i didn’t receive my settelement letter from the bank side i had mailed to the credit cards division on 28th december requesting for my settlement letter. I received a reply from the bank stating that i need to pay a sum of rs.61,665 towards the same as my settlement got void.
    I also received a void letter from the bank on 4th january 2011 stating the same amount.
    Later without any notification hdfc bank re-presented my bounced cheque on 18-january-2011 for sum of rs.3484 and cleared the same.
    When i have cleared my settlement dues on or before the void letter has reached me, now the bank is forcing me to pay a sum of rs.19600 as another settlement. I am gettign repeated calls, visit to my office and residence and threatening & forcing me to pay the amount rs.19600.
    Would request you to kindly look into this and do the needful in getting us the settlement letter.

    Thanks & regards
    rachna (9150000969)

  12. #192
    sandeep kour is offline Junior Member
    Join Date
    Dec 2011
    Posts
    1

    Default Credit card department Harassment

    Dear Sir

    I sandeep Kour resident of Nagrota Jammu, Jammu and Kashmir and presently living in Noida had applied for a credit card from HDFC Bank Noida Sector 18.Due to fraudulent activities in the card there was a payment mismanagement.The Bank authorities with mutual negotiations settled the case with Rs. 22000/only. The payment was decided to be paid in installments for Rs. 2500. I made the full payment in 8 installments. The payment receipts were also received from them.However after one year of settling the case and making the payment in full, the credit card collection dept. from HDFC Bank have been making continuous calls for payment further they have also sent the registered letter against the payment of Rs.72000/ only causing panic in the family. The collection department employees keep harassing my landlords about the payment in my absence.This is causing annoyance and is embarrassing for all of us. The payment has been made as per the instructions and has been made regularly for the minimum required amount. I have the receipts of the payment and they have been already sent to the department. The executive who was making the collection was Mr. Sujit Bansal as a third party from the Bank.He is also aware of the facts about the payment. Due to the regular calls from different people from the Bank authorities I have been put in a state of mental harassment and embarrassment. Please do let me know what is the right channel to solve this.I have the receipt of payments with me. I would like your assistance for the the same.
    Regards
    Sandeep Kour
    sandeep.kour26@gmail.com
    9717843357

  13. #193
    BMGOWDA is offline Junior Member
    Join Date
    Dec 2011
    Posts
    1

    Default Complaint against CANARA BANK

    Dear sir

    I have lodged the complaint throgh E-mail on Nov 11th 2011 and Nov 16th 2011 addressed to the CANARA BANK Rajaji Nagar 1st Block Bangalore and To Sri Alak Choudhury Chief Manager Clearing section Canara Bank Mumbai Regarding Non Credit of IT proceeds, Refunded by the IT Authorities during the month of july 2011 amounting to Rs.24560/-. Communication details are as under(E-mail: cmcsmcity@canarabank.com, blrpcinw@canarabank.com, cb1145@canarabank.com).

    "Please recall my personal visit to your local processing centre branch in connection with my due credit amount in respect of Income Tax amount, therin I had submitted a letter dated November 3rd 2011 to you together with copy of the Income Tax refund notice. The amount refunded by the Income Tax authorities had been credited to wrong SB a/c No.1145 1010 26809 (held with Rajajinagar 1st block Bangalore) in the name of Sri Ramaiah S. C. instead of crediting to the proceeds to correct SB A/c No.1146 1010 26809 held with Vijayanagar Branch Bangalore. Till the date of this E-mail i.e 16th nov 2011 I have not recieve any communication from you nor recieved any proceeds to my A/c. I shall therefoe request you to look into the matter personally or suitable action to be initiated at your end to credit the amount to my SB A/c at in early date. Copy of this communication through E-mail had been forwarded to Rajajinagar 1st block branch Bangalore and as well as to clearing section Mumbai for thier attention and required action".

    Even after nearly one and half month concerned managers have not acted nor communicated in the matter till date and hence the complaint.

    I shall therefore request Banking Ombudsman Officee interven and advice the bank to recredit the amount due to me.

    From
    B.M. Gowda
    +91 94480 82580
    bmgowda5@gmail.com

  14. #194
    atulagarkar is offline Junior Member
    Join Date
    Dec 2011
    Posts
    2

    Default

    I am customer of HDFC bank, and having an saving account with Akola branch, till last year it was operating as salary account with "o" balance facility. Now I have change it with SBI as per my companies request, but I don't want to discontinue banking with HDFC, however it is not possible for me to maintain an average quarterly balanceof Rs 10000 as per the HDFC bank policy, which is necessary to continue the saving act facility & the bank hascharged the penalty of 825 Rs two times for not maintaining AQB of 10,000 Rs, and it was waived off on my request & assurance of maintaining 10000 AQB.
    Now my concern is that, why there is this kind of harassment from private sector bank, where all other nationalised bank ask for only 1000 Rs balance.

  15. #195
    ckcnavy is offline Junior Member
    Join Date
    Jan 2010
    Posts
    2

    Default Unnecessary harassment to me by hdfc bank

    Dear Sir,

    I have a salary account with HDFC Bank at Kochi for more than Ten Years.

    I got married on 12th March 2011 and I want to add my wife as my nominee and want to make her joint applicant.
    Presently, I am working in Mumbai, So I visited nearest Branch of HDFC at Regal Cinema Branch, Colaba, Mumbai-23 Branch.

    On my first visit I met a bank rep. Mr. Ashis Kumar Tripathi in the branch. I asked my query, He insisted me to open a new account. I replied, No I want my wife as 2nd applicant. On this his changed behavior surprised me. He told me to bring my wife in the branch. I agreed.

    On second visit I went with my wife, He opened the same talk, When I rigid on my decision, he keep on checking my documents saying, Sir, Your Ration Card for address proof will not worth. You have to bring letter from your company regarding your address proof. On this I asked him, I enclosed PAN Card copy and Ration Card as per your Joint Applicants form. He replied, Sir I am telling you to open an account. When I asked him, to open an account these documents are sufficient. He said, Yes Sir! Should I give you the account opening form? I surprised, he can open an account on the same document but cannot add my wife as co-applicant. I went to the Branch Manager Mr. DEEPAK DAWDA and explained him the case. He replied, my rep is OK. We cannot help you. DO ONE THING YOU GO TO YOUR KERALA BRANCH AND GET THIS DONE.
    I felt humiliated, I left the branch and got a letter from my office as address proof.

    On my Third visit, when I went they do not even entertaining me. When I went to the desk of concerned rep. , he told me sir, the letter head should also be signed your wife. I replied copy of PAN CARD and Ration Card are signed. On this he brings a rude face on me. And rudely replied,

    Sir, Please what we say listen, otherwise , you leave me, I got lot of work.
    On this behavior, I went to the Branch Manager Mr. DEEPAK DAWDA, He replied, Sir, They are right. This is from my Side. I told him, then you should have changed the Document list in the application form. He said. Sir, please leave, I got lot of works.

    Dear Sir, I again felt shamed and left the branch.

    For my Check I went to other branch of HDFC i.e. Samachar Marg Branch, They don’t have any problem in this. However, I dint get it done. On this I have grievances.

    High Regards,

    Chandra Kant Choudhary
    ckcnavy@gmail.com
    9420427228
    Last edited by ckcnavy; 01-03-2012 at 10:38 PM.

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