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Thread: Banking Ombudsman

  1. #31
    nisargthakker Guest

    Angry lost my money online payment

    dear sir,

    Although my money has been cut from my account and my registration hasn't confirmed.

    i have applied for "Bureau of Indian Standards" , and used my debit card for payment of fees

    pls reply.

    Nisarg thakker

  2. #32
    Unregistered Guest

    Default sbbj chittorgarh branch

    Respected sir,
    This is kishan singh chouhan i have taken 300000 rs personal loan and bank has given me the 15000 rs policy. i said i didnt want to take this policy.but they said its mendetory.when i taken the loan and after i have cancel the policy in freelook then bank has blocked my account and show (-15000) in my account why .

    kishan singh

  3. #33
    Arvind mgs Guest

    Post Need Help

    My Name Bimla Devi.Having Saving A/C numer No- 3204101001910 Canara Bank in Mughalsarai. I make Transaction with Canara Bank ATM on 20/11/2013.I Tried to draw Rs. 10000/- From my Account on 20/11/2013 all process took as usual but befour issuing the money , the ATM Display your Transaction failded. I was not even issues a Transaction Slip.ATM Machine could not give any amount and Rs. 10000/- Rupees has been debited My Account.I also Get SMS your account no xxxxxxxxxxxxx1910 is debited with Rs. 10,000/ on 20/11/2013 Towards ATM cash withdrawal.
    I have Complaint to the Canara bank. but Canara bank employee Said they cannot do anything. Then I m Go Canara bank branch manager .He say Call customer Care...

    So I Request you to please take this Letter Seriourly and I just Need your Help.....

    Mobile Numer- 09807112226

  4. #34
    Unregistered Guest

    Exclamation Non linking Adar no with Cylinder

    We had given our Adar card (No 966785445015) at My village bank (SBH ,Boath ,Adilabad),but they are not linked our Adar with Cylinder hence we are unable to Book our cylinder.please register our Mobile No 8985698653 & Consumer no 51852....Please do registration as early as possible

  5. #35

    Default Complain against HDFC BANK Golpark Branch Kolkata

    Date: 31st January’2014.

    Dear Sirs,
    This has the reference to my LAS account (Loan Against Security), the Account Number being 00222070001184 and the FAS number being 224012, with the HDFC Bank, Kolkata, GOLPARK BRANCH, with MICR Code : 700240005 and IFSC Code: HDFC 0000022
    I have a LAS account (Loan Against Security), the Account Number being 00222070001184 and the FAS number being 224012 with an initial loan amount of close to one crore with THE HDFC Bank Kolkata. The said account was opened under the supervision of Mr. Niloy Dey (my Relationship Manager) at the Golpark Branch. The Securities that were pledged were several mutual funds, including UTI Mutual Fund. In the month of December’2013, when my outstanding went close to the withdrawal of RS.23 Lakhs of the LAS account, I had decided to close the LAS account after redemption of my collateral security “UTI-FIXED INCOME INTERVAL FUND - IV- ANNUAL INTERVAL PLAN- RETAIL OPTION – GROWTH”, (Folio Number 514191526545), whose value was more than RS. 25 lakhs and which has been already pledged with HDFC Bank and also had the yearly redemption window for 9th December’2013 to 10th December’2013. Accordingly, I submitted the “Combined Account Closure Form” on 03.12.2013 in the Gillander House Branch (the copy of the receipt and the filled in form is enclosed for your kind perusal). Unfortunately, the Bank could not oblige to close my account because they had failed to redeem the Fund within the stipulated time. And now have informed me that the redemption can only happen in the month of December’2014.
    I have already complained to HDFC’s grievance cell but they are willing to accept their fault.
    In order to maintain the account as regular, now I’ll have to continue to serve the interest till December, 2014, which will be close to Rs. 3.00 Lakhs.
    I strongly feel that this act of HDFC is very unprofessional and has a mala fide intension.

    Considering the above would you please let me know what do I need to do get out of this problem.
    I would appreciate any guidance on this.

    Thank you for your understanding

    Thanking you,
    Yours faithfully,

    Arup Dasgupta and Dr. Paramita Dasgupta
    61/23, Moore Avenue,
    Kolkata 700040

  6. #36
    Unregistered Guest

    Exclamation money miknded address varification and threat

    hi sir/madam,
    I am sitto antony applied for a personal loan from hdfc bank.a gentleman came for the address verification.the bank or the out side agency's staff the man was a sardagi and he didn,t tell his name.

    the same person came befor also for the verification of a credit card from axis bank.but that time the person came to my office address and didn't come to my residential address verification and he sent a negative report.even that time the persons gestuers were like for a benefit and he was saying me door locked reprt he will the time my wife was at home only even still she is at home with my daughter.

    this time he sent a door lock reprt first around by 12.30 pm on 31/1/14. and after that the person called me to my mobile around by 4.30 pm and asked how to reach to the address.i explained and helped him to reache to the address.during the verification time his gestures were the same and he was showing me some hand movements like counting money.

    today I went to nearby police station and I complained for the same.the policeman called him to come to the station today but he did,t come .after the policeman's speech he called me and threatened me that he will assault me and he will be coming to the address.

    the point for my complaint is that the confidentiality of my financial data he explained to the land lord who was staying in ground floor and today after my complaint he called and threatened me.
    I have the call recordings with me
    in case if anything happens to me or my life or my family he will be responsible.

    hope judges from you.
    faithfully sitto antony.
    mob no:09650234222
    the verification officer,s mob no:09891976640.
    bike reg no:dl 10 sg 1571
    the police station palam vihar ,Gurgaon.near rotary public school.

  7. #37
    Unregistered Guest

    Default complaint on software bug in icici mobile banking

    i recharged my bsnl number with 450 rupees which was a data plan with which i had to get 3.5 gb of data but i got rs 399 top-up by deducting 51 rupees as service tax. This occured because of software bug in icici mobile app because in bsnl there are two offers for amount 450 one is for top up and other is for data plan and icici will not ask user for the option ie whether they want data or top-up and hence customer are getting cheated .plz help.

  8. #38
    unregistered Guest

    Exclamation Complaint for Chareges against Kotak Mahindra Bank

    Dear Sir,

    I have a Kotak Salary account (Trinity account) in which I have Savings, Current and Demat Account with Noida, Sector-18 Branch. This account remain salaried account till june 2012. After which salary was not credited to this account. Aware of this I went to Kotak Customer Helpdesk in our company to seek the guidance to close this account. They asked me the reason why I want to close this account, I told them that salary won't be credited to this account and it won't be possible for me to maintain the balance required for savings account.

    Their manager at Counter (help-desk) confirmed me that if I am having an active Demat account (active means transactions happening in Demant account), I can maintain the savings account(Salary account) at Zero Balance. I confirmed this and he assured me for this.

    Now, I am facing the charges for non-maintenance of Min Balance for the month of OCT as Rs.779.97/- and for the month of NOV as Rs.867.42/-.

    I lodged a complaint for the same by calling Kotak Bank Customer Care and they told me that they will get back to me in a week. After a week when I called, I came to know that they have closed the complaint saying that they called customer(me) and issue resolved, while in actual I haven't received any call. I asked customer care executive to reopen that complaint, but till now, I haven’t got any response on that.

    I want to close this account, and I want these charges to be refunded to me. Kindly look into the matter.

    Please let me know if any details are required.

    Best Regards:
    Nitin Bajaj
    95352 90501

  9. #39
    Unregistered Guest

    Default wrong account transfer money

    we inform to you that we have deposited amount by airtel money to centeral bank of india account wrongly account number wrong and our money transfer to another account.Then we send airtel money user and said to him this problem.but he said that he had not responsible for it and no complaint .So we request to you please help me

  10. #40
    Unregistered Guest

    Unhappy Gross negligence on part of HDFC Bank

    Dear Sir/Madam,

    I want to file a defamation suit against HDFC Bank for their gross negligence in addressing customers issues.

    My HDFC Bank account number is 00751610113516 and I am facing an issue with HDFC Bank’s netbanking site/mobile banking application.

    I have added my wife’s HDFC Bank account, 00531270000193 as one of the beneficiaries under ” transfer within bank” beneficiary type. There were 6 beneficiaries under the same category and one of them my wife’s account which is not showing in the list due to which I was unable to make fund transfers.

    I have also tried to re-add the account one more time, but I am getting the message stating that ”

    Cannot add since account already present”.

    I have reported this issue to HDFC Bank people on 16.02.2014 via the call reference number: CHNG0214038724, I had also spoken to Shanmuga Priya Assistant Manager, HDFC Bank. She was not able to resolve my problem and she had assured me that I will be getting a call back from HDFC Bank to address my concern on 16.02.2014 itself. But, I did not get any call from HDFC Bank on that day.

    The next morning I had to call them once again and had to explain all my case one more time to Ms/Mrs. Harini who claims to be an Assistant Manager via the call reference number,CHNC0214039216, even she could do nothing.

    Instead of looking into my issue, they have disconnected the telephone calls several times to keep me at bay and when they answer my calls, they were asking questions like whether I was using Mozilla Firefox/Internet Explorer/Google Chrome etc.. I had asked them as to how does it make a difference whether I am using any of the aforesaid browsers, they had no answer.

    I had also spoken to Mr.RamaKrishnan (Dpty Manager, Customer Complaints)/Advina/Arun Chakravarthy on 25.02.2014 via the call reference number:CHNG0214041844, they kept on asking the same set of template questions which were asked on 16.02.2014 and did nothing, more over Mr.Rama Krishnan was kind enough to listen my case in a humiliated fashion saying that there was no fault from the Bank side.

    And, Mr.Rama Krishnan was also suggesting me other ways of depositing funds by going to the bank’s branch office in person etc..
    Their behavior was so obnoxious through out the calls.
    My concern is that, if I had to deposit personally, what is the purpose of HDFC Bank’s net banking site..?? It was working fine for me till the last online transaction I did.
    Why are they(HDFC Bank) promoting the usage of Mobile Bank applications etc…??

    The crux my case is that.. my wife had issued a post dated Cheque with date as 17.02.2014 for a sum of 50,000/- to a payee for a settlement.
    She had issued the cheque in the last week January,2014.

    The Cheque was supposed to be present on 17.02.2014 by that payee and I had to beg them to convince so that they do not present the cheque on 17.02.2014.
    I had to listen to a lot of abusive words from that payee, they insisted that they will present the Cheque for the clearance on the same date and even threatened me suing in the court , after a lot of effort and bargaining they agreed to present the cheque on the next day, 18.02.2014 and I had to pay
    the price for it for HDFC Bank’s mistake.

    It was defamatory and derogatory and I want to file a defamation suit against HDFC Bank for damaging mine & my wife’s reputation and causing damage to our CIBIL ratings.

    Had our cheque been presented on 17.02.2014, it would have bounced back and they would have filed a cheque bounce case against my wife, as you know it is a non-bailable criminal offense.

    My case is not yet resolved till now.

    I request you to kindly address my case and suggest me whether I can file the defamation suit in consumer court or in Civil/Criminal court and what should be the amount that I can file the defamation suit for..??

    Even, today(26.02.2014) I got an email reply from HDFC Bank at 5.44pm stating that the aforesaid beneficiary is added to list of beneficiaries and I can do the fund transfer, "but I am still unable to find the beneficiary details for the fund transfer"

    Thanking you in advance,
    Venu Gopal Reddy.K

  11. #41
    Unregistered Guest

    Default Complaint regarding security issues of using credit card

    Dear Sir/Madam,

    This is regarding the security concern I have faced when doing an online transaction for booking flight tickets for my friend.
    Below is the explanation of online transaction,

    I was booking flight tickets online through and using my SBI credit card.
    Usually, as per the latest regulations, all online transactions should complete/processed by a OTP (one time password).
    When I have entered my card details and when I click 'Pay', it should ask for a OTP, before deducting the money from my credit card.
    But, the money was deducted and no OTP was processed or sent to my registered mobile number to complete the transaction.

    This was shocking and has given a serious concern about the security measure taken by the respective bank (SBI in this regard).
    If this is the case, then why do we need a registered mobile number and why do we need a procedure called OTP?

    I need a justification as I feel insecured in using the credit card.
    This complaint is also on considering the customers those who use the credit card and especially from SBI.

    I can provide further details upon request.

    Thanks and Best Regards
    Parthiban V

  12. #42

    Default No credit through neft/rtgs in loan account

    I have availed a P/L of Rs. 3.00 lacs from Axis Bank DLF Gurgaon branch. At the time of processing of loan it was advised to me that no restriction regarding credit to loan amount but when I remit money through NEFT/RTGS using INB mode, the NEFT/RTGS come back and no credit to my loan account while I want to reduce my liability gradually by depositing some extra amount. Plz help me.


    Karan Singh
    WZ-1656 NANAGAL RAYA, NEW DELHI -110046.

  13. #43 Guest

    Default Education Loan Interest Clearance.

    Dear Sir/Madam,
    My Name is Siva Rami Reddy M, My native place is Akkapalle and my Father is a Farmer, our annual Income is less then 50000.Because of my poverty i have taken Education Loan around Rs. 130000
    For my studies (MCA) in the year 2007, 2008 and 2009 from Syndicate Bank, Thurimella branch (IFSC code is SYNB0003676) Giddalur mandal, Prakasam dist, Andhra pradesh-523372.
    At the same time as per bank rules i was paying terms interest for Loan amount accordingly.
    As we know Interim Budget 2014 for education in India Union Finance Minister P. Chidambaram speech on Lok Sabha on Monday. There he announced a moratorium period for all the education loans that had been taken up to March 31, 2009, and outstanding as of March 31, 2013.
    Once I got the news, i went to Bank and Requested to the manager regarding the same then he replies me you are not eligible for reduction of education loan interest, our bank will not reduce the loan interest and you will pay all of your loan amount and he communicate with me very rubbishy on Interim Budget 2014.
    Can you please help me to deal with Bank Manager to avoid loan interest payments as per Interim Budget 2014, as Per Govt Rules, So that I can pay my loan amount regularly.
    MY Account number: 3676/220/31393.
    And internal account: 12349

    Thanking you. Yours Obediently
    M Siva Rami Reddy,

  14. #44
    Unregistered Guest

    Default idbo home finance harassing customers/not providing information on time.

    I had extremely poor experience with services, miscalculation of interest and poor response leading to harassment from idbi branch..

    I blame rajeev batli who has never resolved my issues with cooperation and has done sufficient errors and humiliation to us.. Before we approached and wrote about him to ankur dubey and idbi customer acre (but no action...but idbi ignored and thereby ankur and rajeev increased the harassment)

    but mr ankur dubey also did not responded to my complaint as i came to know that he is friend of mr rajeev batli..
    Is idbi making a gang at noida for harassing customers...
    This is shameful and very embarrassing.'my idbi customer id is: 74372920

  15. #45
    rahulole1991 is offline Junior Member
    Join Date
    May 2013

    Post axis bank deduct balance

    Dear sir, I have an salary account with Axis bank. On the June 2012 . i have been charged with the amount of 43.82 with the name of "consolidated DP charges" and when i called bank, they said it is for opening dmAt account. but when the account was opened, i was told that there will be no charges for opening and mainitaining this account for lifetime. but now i am here charged with this charges. there was wrong information provided by the exwcutives and cheating to us. This was month end and i needed the amount which they debited without my knowledge badly. please look into this.


    mob. no. 7798546307

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