TO
THE MANAGER
AIRTEL BROADBAND LTD.
DELHI NCR

SUB: Regarding installation of new connection

R/S sir
It is brought to your kind information that I have registered for a new Airtel
broadband connection on 10-12-2011 and paid Rs.500 regarding this.Your team member ( mr praveen pathak ph no- 8800363618) has
promised to install the modem and activate the connection upto 20-12-2011 but the
modem has not been installed till now. I had also confirm this case from the team
leader at least 15 times , but he didn’t give any response and disconnect my call.

Plz install the Modem & activate the connection at the earliest.
i'll be thankfull to you.

VIJENDRA KUMAR
E-36 SEC-15 NOIDA
PH:9716276726

We have purchase a laptop of HCL on October 2010 and we have faced many trouble after purchasing. in october 2011 ( In warrnty) my battery discharged. After complaint HCL representative came to my office and take away the battery to their office. At that time battery was in warrenty. after one and half month they return my battery in bad condition and told me that they can not accept it.
We have send many mails to their higher authority but no result.

Please log our complain and find some solution.

Dated: 14/Jan/2012

To,
The Managing Director/Nodal Officer/Manager,
Reliance Communications, Netconnect Broadband+,
Reliance Communications Limited, H Block, 1st floor , Dhirubhai ambani Knowledge City,
Navi Mumbai 400710, Maharashtra,India


SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,

1) I had purchase USB modem in the month of April 2011. USB:9370667918

2) In my area Bavdhan, Pune, USB modem doesn't work properly some server issue, and another thing is sales man from reliance sold me the product by giving false information
that the speed you will get is 2 MBPS, but the fact is, i was never able to use the modem due to server issue is my area, however after 2 weeks of purchase, due to so many issue with the modem, i decide to stop the connection.

3) Within 2 weeks of purchase, i wrote an email to support (customer care) and the guy who sold me the modem, mentioning my problem and hence i explicitly mention in my email that i want to close the connection immediately. email sent on date 25-April-2011.

I got a reply from customer care saying, we regret and sorry to inconvenience cause etc.., but i still replied them and insisted them to close my connection in bold letters in my email. to close the connection, email replied on date 30-April-2011.

then i got call from customer care, i explained the entire problem to them , and told them that i want to close my connection immediately, they said ok, give us few details of yours and we will do so, so they sent me another email asking few personal detail of mine, and i replied with the detail to customer care on 2-May-2011, in the email they mentioned that once you give us these detail your connection will be closed within 15 day

So i never followed up again, assuming that my connection will be closed now, but after 3 months again, i got call from recovery team, that you bill of 2 months is due, i was shocked and surprise to know that my connection is still active, i explain the whole situation of the recovery team and forwarded all my email communication to the them, and then they never called be again, again i assumed here that everything is ok now, but now again after 6 months i am getting this invoice from reliance communication , but the bill amount is Zero, i thought everything is settled down, but then again i started getting these SMS saying , you failed to pay the bill for last 6 months, be ready to face the legal notice and things like that....

I am all email proof with me between customer care and i statiing that they are going to close the connection, if required i can send you the copy of all the emails.

4) I have chased up customer car so many times to close the connection, by email and by phone, i keep hearing from them that its not handled by my department, they keep transferring me from one department to another department.

5) I request you to settle down this matter as soon as possible with in 15, else you will file a complaint with the Consumer Forum(under the Consumer Protection Act of 1986.)

7) I may seek compensation for the mental agony caused due to deficiency in your services.


Yours truly,

Inderjeet singh,
Flat no-4, I-dot App, Sv 13/1/2,
Near Smokin Joe's, NDA Pashan Road,
Bavdhan, Pune-21
Maharashtra,
India

Dated: 16/01/2012

To,
The Managing Director/Nodal Officer/Manager,
Woodland,
North India/Chandigarh/Punjab/Haryana Operations,
India.

Dear Sir,

• I had purchased a gent’s pullover(Article# PO118ECRU M Pullover) from College Shoes, Woodland Store, SCO 30, Sector 17E, Chandigarh on 24^th December, 2011. Cash Memo# for the above transaction is 20112412 and Tin# 04970000764.

• I was assured a 15 days warranty from the date of purchase of the garment.

• I had tried the pullover from the ones which were displayed at the shop and on selecting one, asked the shopkeeper for a fresh piece of same pullover(same color/same size/same price) to be given to me from the shop store. I was provided with a fresh piece and I paid for the same. I did not open and check the pullover for any damage and even did not try it as I had faith on the company’s product and shopkeeper. Only on 29^th December 2011, I took out the pullover from its packet(I had not opened it till now and it was sealed) and put it on for a social get together at my home. My guests pointed out that my pullover was cut at 2 places at the back. This came as a shock to me as I was wearing a new pullover which I had just taken out from the company’s sealed packing.

• I was extremely embarrassed by the turn of events and the whole social get together went in bad taste. With the present defect, this pullover is of no use to me.

• On the very next day, i.e. 30th December,2011, I went to the woodland store(College Shoes, Woodland Store, SCO 30, Sector 17E, Chandigarh) and requested the shopkeeper to replace the pullover. He made lame excuses that I had used the pullover and the defect was not on their end. I informed him that I had worn the pullover only once and then itself had found the defect in the product. After multiple requests, he agreed to send the defected pullover to the company(Woodland) for replacement. He gave me a repair slip(#700/CHD, dated 30th December 2011). The delivery date on the repair slip was mentioned as 15th Jan 2012.

• On 13th Jan 2012, I called up the shopkeeper to know, whether the defected item had been replaced or not. It came as a rude shock to me that the company(Woodland) had refused to replace the garment(pullover), with the following remark, ‘Defect is created. Not a genuine defect’(Customer Complaint Form# 171/CHD, dated 3rd Jan 2012). I want to make this very clear, that the defect is not created by me. I bought the pullover with the defect and it was Woodland’s duty to replace it. The packaging date(as mentioned on the company tag) for the pullover is October 2009. So it is very much possible that apart from manufacturing being one of the possible causes for the defect, the defect could also occur while packing/transportation/warehousing/etc. during these 2 years and 3 months of its presence. Therefore I request the company to bear responsibility for the defected pullover.

• It has already been 23 days since I bought the pullover. This pullover is useful to me only in winters. I have not been able to wear it in this season and its design would be out of fashion in the next winter season. So I give Woodland Company 20 days to settle my grievance by refunding the full price of pullover(Rs.1200) along with 12% interest and suitable compensation for the mental agony, embarrassment, time wasted in this activity and the money spent in commuting to the Woodland Store/Photostat/etc. else I will file a complaint with the Consumer Forum as I am protected under the Consumer Protection Act of 1986.

• In the case, that my complaint again go unheard, I will file a complaint in Consumer Court against Woodland. This consumer complaint will be at Woodland’s cost and expenses, and I will seek compensation for the mental agony, embarrassment, time wasted in this activity and the money spent in commuting to the Woodland Store, Court/Photostat/etc., caused due to Woodland’s deficiency in services.

P.S.: Attached photographs/scanned copies of the defected pullover, cash memo, repair slip and costumer complaint form.

Yours truly,
Antriksh
14-c, GH-39,
Sector-5,
MDC, Panchkula,
Harayana.
Pin Code:134109
Mob# 9780969757

non deleievry of product
I have placed an order having order no 10174611 on dated 20th Jan, 2012.At the time of placing order I confirmed from timtara customer care team about the maximum time taken by timtara to deliver the product and I got reply that it would be maximum 8-10 working days and same is also mentioned in your website.Every time I called your customer care department I got Assurance to deliver the product within 1-2 days. I ordered the product to gift it to some on dated 5th February 2012. It will be useless for me if I will get the product after 5th February 2012.So when I gain called timtara customer care on dated 1st February 2012,I got reply that their policies have been changed and now they will taken 10-20 working days to deliver the product. I have no concern about their changing policies and I got commitment from timtara at the time of placing order to deliver it within 8 working days, Shameful act by Timtara.
Regards,
Vinay Garg
9871815051

Originally Posted by Tanu

Do not post your complaint here, post your complaint in the mobile section.

sir,
our fridge(whirlpool company) was repaired a week later.we informed to the company near by our town,but no responce.please take severe action.

Dated: 13/04/2012

To,
The Manager,
Philips India,



SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,

1) I had purchased a Philips water purifier Model No. Wp3890 in 2009. It is a UV water filter which requires its carbon filter to be changed every 6months or so. The water purifier gives indication for change.

2) From past one month I have registered for replacement of water filter. I have visited Philips service centre both at Y. N. Road Indore & MTH Compound. I have registered at toll free no. 1800 209 2929. Still no carbon filter available. I have complained online on 4/4/2012 as well as emailed them. I had assurance that in 7 days it will be resolved , still no response and still no carbon filter available. Your email persons demand complain number instead of resolving my complaint, whereas with my mobile number he himself could have confirmed the complaint number.

3) Due to impure water my 2.5 years old son has contracted typhoid(water borne disease), I am purchasing daily 20 litres water can @50 rs., so in a month billing 1500 rs. , And my stupid water filter has become a showpiece.

5) Everywhere I have complained have not been replied or my complaint has not been resolved. i JUST want my money back, so that can purchase a better service provider, not one who does not understand that water is an essential commodity. For oven or some other appliance we can wait one month, but when every hour we need water, how they can compromise on this commodity. If a company cannot provide the filters then they should not manufacture the water filters.
6) Philips is a national level company, so at all india level anywhere this filter is not available. Can they not courier a single carbon filter to their service centre in Indore, M.P.

7)But they had to make me suffer seeing my son ill. I curse the day when I purchased Philips water purifier. But I was misled by the brand name {Philips.

8) I intend to get my money back that I used to buy the water filter. Please return my money back and take back your instrument. I do not want to continue with your filter.


Yours truly,

Anuradha Pillai,
228, Gulab Bagh Colony,
Near Bombay Hospital, Indore 452010

Hi,
I got a message from my bank that from your A/c XXXXXXXXXX123 has been debited with Rs. 734.
But i am not able to get my railway ticket.
So i want my money back.

Dear sir

i have purchared bsnl tablet IS701R with bsnl paid charges 3499/- + 25/- payment tranfer charges + 140/- courier charges.

i reiceved tablet after 10 days but i don't receive net data plan anything information. i used net of wifi but after few days touch is not working and log not open so, i can use this tablet very deposted about this tablet service. also i was try to costumer care all phone number is too busy. and there availabe service center list in jaipur the are not intrested to work to solve prolbem so, please kind book my complain please tell me what i do know?

sanjay
9351304959

To,
Mr. Sunil Nair
Designation - Head - Customer Service Quality
2nd Floor, 'Corpora', L.B.S. Marg,
Bhandup (West),
Mumbai - 400 078.
Fax no: 022 - 4183 0111
Email: s.nair@tikona.in

SUB: NOTICE BEFORE FILING A CASE IN CONSUMER FORUM

Dear Sir,

1) My name is VIJAI KUMAR DWIVEDI and my account id with tikona is 1104925323 and my registered email id with tikona is dvijai@gmail.com.

2) From last two months I am requesting to customer care by emails and by phone calls to change by bill plan from ADCB499 to ADBB699, but they do not reply by email and on phone call, they say to some more money to deposit.

3. Since I have paid my past billing I have cleared the respective billing amount and yesterday I also have submitted Rs. 500/- through Voucher Recharge in advance against next bill.

4. Today I called to Customer care and talk with Ms Priyanka, who asks for more payment.

5. Since my account is postpaid plan, hence my all due (if there is any) should be que’d in my next bill. But asking for more money without giving bill does falls in malpractice of services and shows the money extortion habit of the Tikona.

Therefore you are being asked to show cause within the next 7 days that why should I not to go to consumer forum for above bad experience with Tikona, failing which a case would be lodged in Consumer Forum against Tikona and it’s team.

Yours truly,

VIJAI KUMAR DWIVEDI
House No. 17, Block-B
Sheetla Colony
Gurgaon, Haryana
9911335508

hello sir,
i received a MSG from reliance saying that enjoy unlimited local/std reliance to reliance free calls with recharge of 497
so, i have recharged with 497 where i got 0.1paisae balance but i'm not getting any benefit of that recharge when i have called costumer care they said that it will be solved in 3days but not yet plz help me out sir i have paid 497 but not even got 1paise in my account nor offer plz plz help me sir
my mobile number:7569821719(gsm)
my name: A.NAGABUSHANAM
MY RELIANCE COMPLIANT NUMBER:178395235

THANKING YOU SIR..