Dear Sir,I am sorry that I have to write you this letter complaining against a postman of Post Office Madhab Danga-1. I was not receiving letters from call letters and other official letters regularly. It was now come to light that many of the letters written to me and posted to my following address did not reach me. I have strong reason to suspect that the Postman is involved in destroying those unregistered letters.Recently, I was expecting a letter of Bazaj Alliance General Insurance Co. Ltd. which was dispatched on 13th December, 2011 from GE Plaza, Airport Road,Yerwada,Pune-411006 but the same did not reach me. Also before that I did not get many call letters of govt. Exam.You will, I hope, appreciate the difficulty; embarrassment and loss faced by me by such act and take appropriate action to stop its recurrence.With regardsManoj Kumar RoyUttar madhab danga(Near B. Roy Pry School)PO:Madhab dangaPS:MaynaguriDist:Jalpaiguri-735224

I would like to inform you order number 2588072 , Blackberry tour 9630 3G had a defective 3.5 mm earphone jack which I sent for repairing via bluedart courier service having AWB( Air Way Bill) number 60122750435 on 17th Nov 2011 to the address directed by naaptol customer care. After few days I received the product which was delivered by fast flight courier having same previous malfunction in earphone jack and an additional problem in the trackball for mishandling during servicing . Aftehr giving complaint Naaptol care promised me to give 100% refund on re-receival of the defective Blackberry Tour 3g and its accessories. I parcelled the same by bluedart having AWB No 60124570774 on 10th Dec 2011 . The product was been delivered to Naaptol representative " Shanta" on 12th December 2011 as per the confirmation given by bluedart.

Now I my Rs 10198 is near them please help me to get back my money

Dear Madam/Sir,

I (Vinod Raghav) had applied for New Pancard. As per status 2 days ago it was with the courier service (First Flight India) reffered to bill no. ZB9955437. Today I again checked the status for the same and it was showing the status "consignee not availabe". So, i actually wanted to say that they neither came to my address nor they contacted me on my contact no. and they returned it back.
Kindly look into the matter and resolve the problem.

With Regard's
Vinod Raghav
9555787545

Dear Mr.Biswas,


We regret for the inconvenience caused to you. Please accept our apologies over the incident.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates,
2, Mangesh Industrial estate ,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

Request you to duly pack the product in the same original box that you had received along with the accessories at the time of delivery.

Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2588072] and your mobile/ landline no for easy identification and further processing.

Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 10-12 working days.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Biswas,

We regret for the delay in responding to you. Please accept our apologies over this incident.

Please be informed that your refund cheque is being prepared and the refund cheque will reach your mailing address within 7-8 working days.

Please find below the refund details.
Refund amount-10198.00
Cheque no-136440

Request you patience in the interim.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

The 32"LCD TV, purchased on 29-Dec-2008 for Rs 31,000 was found defective and got replaced by the company itself at no cost on 3-Jan-2009. Everything was working fine till it started displaying half image. The same was complained to Philips center with the job id # PKOL1710110111.
It was after a long time, ie around November end, we heard from them that we will have to pay an amount of Rs13,600 and they will provide us a TV set amounting Rs21,000. The model # 32PFL3305/V7, an old model. This was however not accepted by us. We tried contacting every one in the higher authority but nothing worked well. We are not ready to pay so much as we are sure this will happen again in next two years and we will be asked to pay again a sum of Rs10,000 or above.

We need assistance in this. Please help as it is 3 months now and our asset is lying in the service center serving no good. We can pay a sum of Rs5-6,000. Please help.

Dear sir,

I had booked 3 fame cinema tickets on 1st Jan 2012 through net but because of their net problem they had cancelled the tickets. But already money has been paid through credit card, so they sent me a mail that the order no. 1606752 has been cancelled and payment will be refunded to you within 7-10 days. Almost more that a month crossed, nothing has been refunded to me. I have tried a lot to communicane with them, only once they have replied but nothing positive. Now they are nor replying my mail. I had already sent them to my credit card statement, booking mail ref.

Pls help me to take my money back. The amount is Rs 960/-

Thanks & Regards,

A.V.Khatter
9007909006

Originally Posted by admin

State Commissions West Bengal


West Bengal State Consumer Disputes Redressal Commission,
Bhabani Bhavan,
(Ground Floor),
31, Belvedere Road, Alipore,
Kolkata – 700 027
STD CODE: 033
E-mail : wb-sforum@nic.in


States/District Forum West Bengal

CDF Kol. Unit – I
8B, Nelie Sengupta, Sarani, 7th Floor, Kolkata-700087.
033-2252-0634

CDF Kol. Unit-II
8B, Nelie Sengupta, Sarani, 7th Floor, Kolkata-700087.
033-2252-0312

CDF Alipore
24 PGS(S), 18, Judges Court Road, Alipore, Kolkata-27.
033-2479-4350

Barasat CDF
24 PGS(N), 2 No., Barrackpore Road, Maya Bhavan (1st Flr), PO Nabapally, Barasat
033-2542-5131

Jalpaiguri
PO Jalpaiguri, Old Court, Near D. M. Office, District Jalpaiguri,
03561-225395

Coochbehar CDF
Sri D.K. Dutta, 2nd Floor, B.S. Road (Opp. Site of the CMO Health Office, Coochbehar-736101
03582-222023.

Maldah CDF
Maldah Sevaniketan, Atul Ch. Kr. Market, PO & Distt. Maldah-732101.
03512-251472

Birbhum CDF
C/o House of Abdur Rashid, Chandnipara, Behind Deaf & Dumb School, P.O. & P.S. Suri, Distt. Birbhum
03462-255559. (Telefax)

Howrah CDF
Red Court Bldg., Rishi Bankim Ch. Road, Howrah-711101.
033-2660-0892

Hooghly CDF
C/o Khadya Bhawan, PO Chinsurah, Hooghly-712102
033-2680-4768

Murshidabad CDF
Murshidabad Cantonment Road, Behrampur, Murshidabad
03482-253207

Purulia CDF
Collectorate Compound, P. O. & Distt. Purulia.
03252-224001

D.Dinajpur CDF
Distt. Judges Office, Dakshin Dinajpur at Balurghat, Balurghat – 733 101
03522-271050

U. Dinajpur CDF
PO Raigunj, (Super Market Complex), Block – I, First Floor
U. Dinajpur
03523-252006

Nadia CDF
170, Don Bosco Road, Austin Memorial House, P.O. Krishnanagar, Nadia
953472-257788

Siliguri CDF
Kshudiram Basu Bipanan Kendra, (2nd Floor), Hill Cart Road, Pradhannaar, Siliguri-724403.
0353-2517190

Midhnapore CDF
At the house of Nemia Kundu, Mohatabpur, PO & Dt. Midnapore
03222-266694

Bankura CDF
Dist. Judge, Kuchkuchia Road, PO 7 Dt. Bankura
953242-241317

Burdwan CDF
Muchipara, G.T. Road, PO Sripally, Distt. Burdwan – 713103
0342-2545861

Darjeeling CDRF
New Bldg, CAPT N. Sherpa 24, Mahatih Chand Road, Darjeeling-734101.
0354-2252305

Purba Mednipore
President, DCDRF A. Abasbari, PO Tamluk, Purba Mednipore
953228-270125

Dear Mr.Biswas,

We would like to inform you that refund has been initiated against your order # 2588072 and refund cheque will reach you within 2-3 working days at your mailing address.

Please find below the refund details.
Refund amount-10198.00
Cheque no-136440
Courier Name-BLUE DART
AWB No-44942560913

Request you patience in the interim.




Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Respected Sir,
I bought a Videocon washing machine for Rs 15900/- and a Kent water purifier (Maxx-UV) for Rs 7000/- from Khoshla Electronics Pvt Ltd at 371/1 Diamond Harbour Road, Kolkata-700034 vide bill number BHA/11073 on 12-02-2012 of which as usual delivery of both the products were made late and the water purifier has not been installed yet. After several requests over phone to Khosla Electronics Kent installation team contacted me over phone for installation on 21-02-2012. After another two days one of their employee came to my house for installation and suggested changes in the water supply system which we did next day and then again he came after one day and at the time of installation installer probably found that one of the valves in the new machine is not working and suggested replacement of the valve from his stock. We requested him to replace the defective machine which he said is not possible because of filthy reason as it can happen to any such machine for the reason of long transportation and the installer company is different from selling company but if we can arrange replacement taking up the issue with the Khosla Electronics then only they will arrange installation. I contacted Khosla Electronics and they made me understand that it is a very very difficult job and they have no idea when it will mature.
Sir, there is a limit for compromise. I want immediate replacement of new Kent water purifier machine and exemplary punishment of the Khosla Electronic because every time after purchase of any product from their shop they behave very casually, normally avoid to pick up telephone calls after purchase, take long time to deliver the product and at the time of delivery their people demand money and behave unusually.
Thank you.
Amit Bandyopadhyay (Mobile No- 9434494088)

Complaint against Furniture shop Square Feet

Hello Sir,

On last November i.e on Nov2011 i bought a wooden sofa set from Square Feet Bagughati VIP road.In Jan2012 the Sofa set started to crack by itself.In the bill they wrote that they have 1 year of warranty on the sofa set.Now from January I am asking them to send a person to repair the sofa, but till date they haven't send anyone.Every time I call them they said their worker is sick, they are on leave etc etc......Just imagine how irritating it is.While selling anything they are so polite, but once the thing has been sold they are just like don't care even if the customer has problem during the warranty period.These people should be punished for harassing us.Please sir punish those people.

Square feet no-03325768238 , 03325767547


Regards
Ipsita
9831764056

Sir,
My son shri Abhigyan Bhattacharya got admission in a college known as "SCHOOL OF ENGINEERING AND TECHNOLOGY" situated at Salt lake city,sector-5,EN-59. the admission was taken in the course of "B.Tech" in "CIVIL ENGINEERING" on "22/6/2011" there after on details quary it is learned that the above said institute has no connection with "SINGHANIA UNIVERSITY" at RAJASTHAN.
I have submitted a written explanation vied my letter dated-17/6/2011 about the status of the institute and their recognition as it was stated during the admission. It is regretted to state that till now no reply is being received.
There after I wrote a letter to the said institute for refund of fees. The said letter received by the institute on 13/3/2012(register letter acknowledgement).
You are therefore requested to take necessary steps by using your Re-known forum for necassary refund of my fees. You are also requested to advice us the procedure to lodge a complaint and formalities to be adopted/followed by me.

YOURS FAITHFULLY,
KANTI KUMAR BHATTACHARYA
Ph no.-9433879419

Dear Sir,
I had purchased one i10 from M/s Mukesh Hyundai, Kolkata, West Bengal, India on 6th March 2012 and facing tremendous issues in getting Invoice Copy of the car and clarification of the payment I have made.Therefore, I am bound to write the mail to you for the following issues for escalation:
1. Without checking, the wrong Purchase Invoice was sent to me. If required, I may forward you the mail where address and Financed by the bank were wrongly documented.
2. While the document was not delivered to me at the time of delivery at all, the Customer Relationship Manager claimed in her mail that it was delivered to me and most importantly, my signature was forged and pasted onto the document. I have the email copy and soft copy of the wrong Invoice. After that, they sent another Invoice where no signature was there. It proves that that the Invoice was prepared afterwards and not delivered to me at the time of delivery. If I have not received, How my signature is appearing in the document??
3. Since Monday 16th April, 2012, when I have been asking for a legal Purchase document, till now, I am in dark about the availability of the document and necessary clarifications on the same. Does this dealership follow such unclear and unscrupulous process so that they can not explain the necessary clarifications??
4. Till now, neither Customer Care Manager nor Sales Person has been kind enough to get me clarified on these issues. I don't have entire world of time to get clarified about the money I have paid to you because it is hard earned money.
5. Number of times , I got call and mail to improve the Sales and Service rating for your dealership (I may forward you the mail copy as well). Do they expect after such nasty experience, I shall be able to award any ratting at all???
Prayer
1. It seems that Mukesh Hyundai has forged my Signature and it may be used to any document of their wish. Please rescue me from this.
2. I want a detailed clarification of Payment I have made with all supporting document. In case they charge illegal amount anyway, I need the refund of the amount with damage of my time and overall harassment for the issue.
Your reply on the issues is highly solicited.For your perusal, If required, I may forward the mail communication with Customer Relationship Manager, Ms. Suchismita Bose.
Waiting for your kind cooperation and support.

Warm Regards,
Arindam Chaudhuri
Lakeview Housing Complex
Flat No. A/H2/3/5
B/1, Drainage Canal Road
Howrah-711104
Ph No. 9830057456
mail: chaudhuriari@gmail.com

SIR I WAS TAKE AN INVERTER & A BATTERY OF EXIDE FROM NIDHI ELECTRONICS DATED 15/10/2011 (SHOP ADDRESS 42/2 CHANDHI CHOWK STREET,KOLKATA-700072,PHONE=22150349/22537382/2225739)
1.EXIDE IT 500 BATTERY
2.CHLORIDE 800VA H/UPS SL NO.U1B2100204638 BILL NO. 14146
HAVE ARISED A PROBLEM FROM almost begining THAT ONE GRID OF BATTERY WHICH INDICATE BATTERY STATUS OFTENLY INDICATE LOW LAYER.SIR I WAS FILLED WITH DISTILL WATER ONE OF THIS BUT SAME PROBLEM ARISED IN SOME DAYS.
I WAS COMPLAINED PREVIOUSLY & ATTENDED BY MR. ABHISHEK AND HE SAID FLUID CAP OF ONE IS DAMAGED & REQUEST TO COLLECT IT FROM DISTRIBUTER BUT DATED 19/04/2012 I WAS TRING TO COLLECT IT NOT FROM MY DEALER, WHOLE CHANDNI MARKET BUT UNABLE TO COLLECT IT . I WAS THEN CONTACT WITH MR. PRADHAN AND HE SAID AS IT IS EXECERIES PART SO IT MUST ARRANGED MYSELF FROM TARATALA.
BUT SIR IT IS TOO TOUGH TO GO TO ME TARATALA,SIR I THINK IS THAT NOT A CHEAP SERVICE?
SIR SO PLEASE DO NECESSARY ACTION AS I ENJOY YOUR BATTERY CONTINUOUSLY
MY NAME SOUMYA BHANDARI
ADDRESS VILLAGE+POST OFFICE=GARALGACHA
DISTRICT=HOOGHLY
POLICE STATION=CHANDITALA
WESTBENGAL
PIN=712708
PHONE=9153728781/9163889158
--
soumya bhandari

Hi,

My name is Arkaraj Mukherjee and Owner of prepaid Mobile Number - 9830697226.

This was a postpaid number which i decided to convert into prepaid. I requested Airtel Customer Care by dialing 121 and accordingly proceeded as below :

1. An Airtel Representative by the name Mr. Raja, Mobile Number - 8420708253 was deputed on 25th of March, 2012 for collecting the documents like PAN, Address Proof Photo.
2. Mr. Raja visited and collected all the documents on 28th of March 2012.
3. I called up Mr. Raja on 29th of March 2012 about the status of conversion from Postpaid to Prepaid to which he replied that i have to settle all my outstanding amount - billed as well as unbilled. I was also told that Airtel doesnot provide an interim Bill for such conversion and i was further told that my total outstanding amount till 29th of March 2012 is Rs. 530/-. Hearing this i made a payment of Rs. 530 from my Credit Card and conveyed to him on the same day.
3. Mr. Raja told me to switch off the Mobile for 2-3 days for postpaid to prepaid conversion, i did accordingly. On 4th of March i queried him again and he told that my number has been converted to prepaid and i should recharge my Number with Rs.50/-.
4. I went to a nearby shop and did an easy Recharge of Rs. 50/-, and receive an SMS from ERechrge that my number has been successfully recharged with Rs 50/- and with a talktime of Rs. 42.50, Dated 11th of April 2012.
5. On 15th of April i realised that no one is able to reach me and while trying to call my number they were hearing - "This Number is temporarily out of Service". I called up Airtel and they conveyed that this might have happened owing to non submission of the documents by the Airtel representative. I request them to depute to collect a second set of documents from my residence but in vain. The numbered remained out of Service and i am neither able to receive calls or call from the same.
6. On 21st of April 2012 i received an SMS that my Airtel Bill Dated 3rd of April 2012 has been generated!!!!! While calling Airtel they are clueless and Mr. Raja has stopped responding to my phone calls.

This number is very important to me i am suffering in my Business because of this treachery by Airtel. How can a postpaid number been converted to prepaid and refilled with a positive balance suddenly become postpaid number, Is it legally viable to erase the filled up balance to zero and Services termination without any justification to the Customer? If their is a dispute about documentation, why was i not communicated before disrupting the Service.

Should file a report with the Local Police for this? Please advise.

Regards,

Arkaraj Mukherjee
email - arkaraj.mukherjee@gmail.com
Hi,

My name is Arkaraj Mukherjee and Owner of prepaid Mobile Number - 9830697226.

This was a postpaid number which i decided to convert into prepaid. I requested Airtel Customer Care by dialing 121 and accordingly proceeded as below :

1. An Airtel Representative by the name Mr. Raja, Mobile Number - 8420708253 was deputed on 25th of March, 2012 for collecting the documents like PAN, Address Proof Photo.
2. Mr. Raja visited and collected all the documents on 28th of March 2012.
3. I called up Mr. Raja on 29th of March 2012 about the status of conversion from Postpaid to Prepaid to which he replied that i have to settle all my outstanding amount - billed as well as unbilled. I was also told that Airtel doesnot provide an interim Bill for such conversion and i was further told that my total outstanding amount till 29th of March 2012 is Rs. 530/-. Hearing this i made a payment of Rs. 530 from my Credit Card and conveyed to him on the same day.
3. Mr. Raja told me to switch off the Mobile for 2-3 days for postpaid to prepaid conversion, i did accordingly. On 4th of March i queried him again and he told that my number has been converted to prepaid and i should recharge my Number with Rs.50/-.
4. I went to a nearby shop and did an easy Recharge of Rs. 50/-, and receive an SMS from ERechrge that my number has been successfully recharged with Rs 50/- and with a talktime of Rs. 42.50, Dated 11th of April 2012.
5. On 15th of April i realised that no one is able to reach me and while trying to call my number they were hearing - "This Number is temporarily out of Service". I called up Airtel and they conveyed that this might have happened owing to non submission of the documents by the Airtel representative. I request them to depute to collect a second set of documents from my residence but in vain. The numbered remained out of Service and i am neither able to receive calls or call from the same.
6. On 21st of April 2012 i received an SMS that my Airtel Bill Dated 3rd of April 2012 has been generated!!!!! While calling Airtel they are clueless and Mr. Raja has stopped responding to my phone calls.

This number is very important to me i am suffering in my Business because of this treachery by Airtel. How can a postpaid number been converted to prepaid and refilled with a positive balance suddenly become postpaid number, Is it legally viable to erase the filled up balance to zero and Services termination without any justification to the Customer? If their is a dispute about documentation, why was i not communicated before disrupting the Service.

Should file a report with the Local Police for this? Please advise.

Regards,

Arkaraj Mukherjee
email - arkaraj.mukherjee@gmail.com

Respected sir,
on the 6 february 2012 I've bought a tata photon modem for rs-1200 in cash in the postpaid plan for the first 1 week the modem gave a satisfactory service but after that its service started deteriorating and I've suspended it after using it for 10 days, now the modem is being kapt idle and not in use for more than one month, i am getting the bills after bills I would like to say that since i am not using the modem why should i pay the bill, moreover the salesmen in the docomo outlet from where I've bought the modem had sold it without making me understanding clearly about the charges & billing plan.
I would like to request you that the current problem I am facing is due to the mismanagement of the company itself and I am in no fault here.
hope you will kindly look into this matter.
yours obediently
Md.jahangir(student MBA)
dated 20/04/2012