State Commissions

Kerala State Consumer Disputes Redressal Commission,
Sisu Vihar Lane,
Vazhuthacaud,
THIRUVANANTHA-PURAM – 695 010.
STD CODE: 0471
E-mail : ker-sforum@nic.in


States/District Forum Kerala


Consumer Disputes Redressal Commission.
TC-14/407, Extra Police Road Palayam, Museum, PO Thiruvananthapuram-695033.
0471-2721069

Kollam District Forum
Civil Station, Kollam- 691013.
0474-2795063

Pathanamthitta District Forum
12/2952(2) doctors Lane Pathanamthitta-6899645.

Alapuzha District Forum
Beach Road, Bazar P.O., Alappuzha-688012.

Kottayam District Forum, 686002.
Civil Station, Collectorate Kottayam-686002.

Painayu District Forum.
PO, Idukki 685603, Painayu.

Ernakulam District Forum, 682017.
Near Govt. Homeo Hospital, Pulleppadi, Kathrikkadavu Ernakulam-682 017.

Thrissur District Forum
TC-50/931, Ayyanthole Thrissur-680003.

Palakkad District Forum
Civil Station Palakkad-679 001.

Malappuram District Forum, 676505.
Civil Station, Malappuram-676 505.

Koshikode District Forum, 673020.
Civil Station, B-Block, Kozhikode-673020.


Wayanad District Forum, 673122.
Civil Station, Wayanad-673122.

Kannur District Forum
S.N. Park Kannur-670001.

Kasaragod District Forum
Consumer Disputes Redressal Forum, Building No. 12/278,
Near SDO Phones Office Fort Road, Kasargod- 695 033.
0499-430845

Dear Sir,
Good Day

8days back (01-09-2010) i purchased Whirlpool semi Automatic washing machine from Nandilath G-MART, Toll Junction;Edapally;Cochi. When the pack open, I saw bent on outer body. When asked about it to the Shop, they said it may be packing issues (but i really think that its an old washing machine). I told him to replace the machine and he said they can replace the damaged parts alone in 3 days and if I want a brand new machine, I have to wait for 7 days. Since I needed washing machine urgently, I told them to replace the parts alone. (I think i was foolish to opt for that choice. I paid for the brand new washing machine - around 7000 - and I should have insisted to replace the machine that day itself). Please advise me.

Dear sir,
my relative have sent me a courier from delhi to trivandrum, booked under blaze flash courier services. My consignment id is 112848469. Till now i have not recieved it as it was to be delivered on 30th august. I tried to call them but half of the numbers are not responding and others are switched off.
Please do the needfull.

N.s guleria
g.v.r.r.a, a-142, reena garden, beach p.o
shangumugham
695007

09446025144
royalabhayguleria@gmail.com

Privilage matrimony cheating on customers

i cant getting costomercare calls....... for getting calls it seems to wait for long time (more than 30 minutes ) and sometimes the call automatically disconnects..... so we costomers cant get any costomercare support.....

It would be much obliged and highly appreciated if you could do some thing to get our money back which we are waiting for a period of more than 4 years. Enclosed please find the copy of the letter which I forwarded to High Court of Kerala.


Abu Dhabi
18th November 2010.

Most Respected and Most Honorable Chief Justice,
I don’t know whether writing this type of letter, to the Top of the Law of the State, is the proper way or not. Being an ordinary Keralite, I am not at all aware of those factors and procedures. But being a person in this era, having no faith in any political system or any other Government routines, I am seeing a little bit of rays of hope in YOU only………!!!!!!!!! So, kindly forgive me, if it is not the proper way of getting Your attention…forgive me…IT IS A REQUEST. A HEART MELTING REQUEST FOR AN IMMEDIATE ACTION IN THE BELOW MENTIONED SUBJECT. DO NOT IGNORE THIS LETTER…. PLEASE SIR… I knee down before you and request you with a melting heart, wet eyes and single hand.

It is nothing else, but regarding the case of ‘LIS’. I don’t know whether You know it or not. But I think being a Chief justice and being an expertise in LAW having thorough experience in ruling so many courts in various parts of the country, it is within Your range and reach. So I very politely and humbly request You to consider this letter as a ‘tear drop’ from one among the thousands in Kerala (the low income group and the poor ones) who are suffering from this case so severely and so rudely.

Ordinary people like me have made the investment with ‘LIS’ not just because of a greedy mind but just because of the trust they imposed on the public during the last 32 years and because of the survival and success they made through the several court orders in favour of them, especially the court orders made by Hon: Chief Justice V.K.Bali through the High Court of Kerala and more over they don’t retain even a single black mark of cheating a person so far in their business history. The needs like children’s education, children’s treatment, Marriage, House construction & reconstruction.etc… of an ordinary person can’t be described simply as ‘greedy’. Somebody should hear our heart beats for the survival; at least the Great People like You….We are really struggling so hardly to touch the two ends of our life, being victims of ‘LIS’ case and simply waiting since MAY 2006 for an inevitable decision, positive or negative whatever it may be.

You believe it or not sir; ‘LIS’ had been raided and suspended on the 2nd week of MAY, 2006 and it was obviously just because of the political pressure. That is why the police have chosen that particular day, clearly followed by an Assembly Election and just before the new Government was in effect. The justice finding people like You can simply find the cunning routes behind such an incredible action.

We, the invested people, are not simply putting the gown of an Advocate for ‘LIS’. IF THEY ARE ILLEGAL, THEY SHOULD BE BANNED…. ABSOLUTELY NO DOUBT FOR THIS………… But there is a common factor which we are eagerly and so anxiously waiting. WE SHOULD GET OUR INVESTED AMOUNT BACK WITH BONUS, AS THEY PROMISED, or at least the invested amount. That is the target of this letter.

I think no need to inform you about the Himalayan importance of our INVESTED AMOUNT. Already so many essential needs are in pending and only God knows how days are moving up. I know so many ‘LIS CASE VICTIMS’ who are at the edge of a suicide, but they still hope that a judgment (positive or negative) will come shortly to save their life.
It would be much obliged and highly appreciated if you could do some immediate steps to make the JUDGMENT without further delay to save some valuable lives of ordinary people in Kerala.
Thanking you always in our daily life,
Yours truly
BENNY CHACKO ( 00971-50-2761031 )
ONE AMONG THE THOUSANDS OF ‘LIS CASE VICTIMS’ from Changanacherry.

Sir,


I have given a MNP request to change from my idea number to vediocon number on 03.02.2011
but both the new vediocn sim and old idea sim are diactive state, i have requested too the customer care by direct talking with vediacon's customer care exicutiives , senior exicutieves and nodel officers.

but they have told that to wait 2 hours , then to 4 hours then to 24 and again 24..

I have trying to develop an it company for 2 month.. so this was my valuble times , i have lost projects and payments by these sim card issue ,

i am seeing this as serious problem in my developments .

so I kindly request and complaint accros vediocon mobile service to get claim for losted money by this situations

I have given MNP request details with this .

mobile number :9847977102

UPC code:IL392433

Name :Eldose Ambattu

Date:03-02-2011

CAF No:47210830689


Sim purchased from planet mobile retail ltd. palrivattom cochin -682025 ph:04844069777

I am Georgekutty V.G. and I am a Sun direct customer. My mobile number is 9539765999. Now I am in Kottayam district of Kerala.
My Smart card No : 41141434898

I recharged World cup offer for 6 months @ 655/- Rs. on 02-03-2011. I paid the amount at once. But they split to avoid their offer.
Till today (21/03/2011) ESPN, Star sports and Star Cricket (Channels 500, 502,and 508)are not activated,

I contacted customer care 4 times and so far nothing happened. It caused me financial loss and I want to use my rights as customer.

1). on 03/03/2011 Complaint no: 1-2124198122,
2). on 10/03/2011, Complaint no: 1-2201059417,
3). On 12/03/2011, Complaint No: 1-2217306246
4). and on 18/03/2011, Complaint no: 1-2273696279

Please help me and make SUN DIRECT to stop such irresponsible customer care. Kindly take immediate action.



Thanking you,

Georgekutty V.G.’
Vadayattu,
Cholathadam PO,
Poonjar South,
Kottayam, Kerala,
India-686582

Dear All,

I contacted this agency( Karunya Agency Eravperoo) by looking at advertisement in news paper as I wanted a maid to look after my infant. The owner lady named Sindhu came with maid and took Rs.10000(Rs.6000 as one month salary advance + Rs.4000 as their service charge ). The maid wanted to speak to a paster over the phone and from that conversation we understood that she has come to work without the knowlege of her husband. We immediately called up the agency and asked them to replace this maid.They came immediately and took this maid and promised to replace the maid ASAP.That is it.After that we neither have the maid nor the money.We have the receipt and the photocopy of the maid id proof.Its been 6 months since we requested the agency to refund the money. Every time they say I'll pay in a weeks time. We have even tried sending the notice through an advocate to them but they are not accepting the notice itself.See the heights of fraud.

I'm writing this for the benefit of those looking for a maid so that they can avoid these two fraud agencies from Kerala.

Can any of you advise me how to get back the money from them as I haven't used their service for not even a day.

sir,

me purchaesd a mobile phones from samvad mobiles calicut in 19/04/2011.mode no: V1665 VIDECON
I HAVE PURCHASE INVOICE.BECAUSE OF MY HOUSE SHIFTING I LOST THIS PHONES WARRANTY
CARD.IN 28/05/2011 THE PHONES DISPLAY WAS FULL WHITE.I WENT TO THE STORE AND TOLD MY STORY.
THE SALESPERSON REPLIED ME THEIR IS NO PROBLEM WITH THE WARRANTY CARD YOU PRODUCE YOUR SALES INVOICE IN THE SERVICE CENTRE AT DUBAI BAZAR[CALICUT MOBILES}.THE SERVICE PEOPLE ASKING FOR WARRANTY CARD FOR REPAIR.PLEASE FEEDBACK WHAT I DO?
email id :giyasska@gmail.com
mobile :9567809971

Please dont fall in trap of these two maid agencies from Kerala

Karunya agency,Eraviperoor Junction,T.K road,Thiruvalla,Kerala
Care Consultancy,Mammoottil Building,Cross Junction,Thiruvalla,Kerala

Originally Posted by Unregistered

Dear All,

I contacted this agency( Karunya Agency Eravperoo) by looking at advertisement in news paper as I wanted a maid to look after my infant. The owner lady named Sindhu came with maid and took Rs.10000(Rs.6000 as one month salary advance + Rs.4000 as their service charge ). The maid wanted to speak to a paster over the phone and from that conversation we understood that she has come to work without the knowlege of her husband. We immediately called up the agency and asked them to replace this maid.They came immediately and took this maid and promised to replace the maid ASAP.That is it.After that we neither have the maid nor the money.We have the receipt and the photocopy of the maid id proof.Its been 6 months since we requested the agency to refund the money. Every time they say I'll pay in a weeks time. We have even tried sending the notice through an advocate to them but they are not accepting the notice itself.See the heights of fraud.

I'm writing this for the benefit of those looking for a maid so that they can avoid these two fraud agencies from Kerala.

Can any of you advise me how to get back the money from them as I haven't used their service for not even a day.

Originally Posted by Eldose Ambattu

Sir,


I have given a MNP request to change from my idea number to vediocon number on 03.02.2011
but both the new vediocn sim and old idea sim are diactive state, i have requested too the customer care by direct talking with vediacon's customer care exicutiives , senior exicutieves and nodel officers.

but they have told that to wait 2 hours , then to 4 hours then to 24 and again 24..

I have trying to develop an it company for 2 month.. so this was my valuble times , i have lost projects and payments by these sim card issue ,

i am seeing this as serious problem in my developments .

so I kindly request and complaint accros vediocon mobile service to get claim for losted money by this situations

I have given MNP request details with this .

mobile number :9847977102

UPC code:IL392433

Name :Eldose Ambattu

Date:03-02-2011

CAF No:47210830689


Sim purchased from planet mobile retail ltd. palrivattom cochin -682025 ph:04844069777

Dear Sir,

We would like to inform you that the service against the mobile number 9847977102 is currently inactive in our network. Hence, we request you to kindly check and confirm.

Regards,
Ideacellular

BILL NO-47594
DATE 14.10.2011
TIME-13.39
KGST TIN-32151408524
ITEM-LERVIA MILK SOAP


Respected Sir,

With reference to the above bill number I have purchased One "LERVIA MILK SOAP" from Margin free super market, Jacob's Tower, P.O Junction, Muvattupuzha. Before using the soap I verified the date of expiry of the soap and seen that the expiry date was written in that soap cover is July 2011.I have contacted the shop keeper and informed him that this soap is not usable because which has expired the expiry date. The shop keeper informed me that "If you don't want please give back the same there will be so many people who are ready to use". After verification of the shop counter in that shop I have seen some more soaps, which belongs to the same expiry date. For last 1 year I have been using same soaps which are bought from this shop. Which cause some irritation feelings in my skin.


I humbly request you to take immediate action and advice him not to sell any products, which is expired to use as per the manufacture.

(Here I am attaching the Soap cover and Bill details)



15.10.2011 Regards
Bijo Varghese

Respecteh sir,


This is Rahul dev From Cochin, Kerala here to put i n to your notice that my new Honda CBR 250r stopped running ,
and i had to transport it to the nearest Honda service center,.
I have Bought it on loan on 16/09/2011 and within one month only it had its breakdown.
Even its First service is not yet done and i have this problem, No one is Taking care of it,seems no one is interested in repairing,
My Bike is wit them and i'm paying the Interests,what the hell !!!!
One of the guy named Arun who is the Service advisor is not Taking it seriously, Pls call him on 09567866802.
the job card no is 13034.

Plz take strict actions against them, i have been calling them everyday and they say not ready not ready.





contact Me on 08907365101
as soon as possible.

Dear sirs,
I have purchased a dual sim mobile set of Samsung for Rs.4300/- from a dealer by name Simcity, New bus stand,Iritty,Kannur on 16th September. On 17th itself it developed troble shooting. When I approached the dealer, he told that it was due to my unfamiliarity with the operational aspects that the set was not functioning properly. i believed him. Second and third days also I wenbt to his shop with the same complaint. On the 4th day, ie on 20th Sept. I handed over the set to the dealer. fter 1 month he told me that the display unit was broken and it will cost me Rs.1200/- for its replacement. When I lodged a complaint with the company, the cost was reduced to Rs.700/- for which also I was unwilling to reconcile. The correspondences continued. They have gone back on their word. The company again wanted me to pay the original quote of Rs.1200/. Having failed to redress my grievence by the company, I am planning to file a police complaint against the dealer. This complaint is a prelude to you assuming that you may be able to prevail on the company to do justice.
If called for I shall send you all my correspondences with the company