Dear sirs,
I have purchased a dual sim mobile set of Samsung for Rs.4300/- from a dealer by name Simcity, New bus stand,Iritty,Kannur on 16th September. On 17th itself it developed troble shooting. When I approached the dealer, he told that it was due to my unfamiliarity with the operational aspects that the set was not functioning properly. i believed him. Second and third days also I wenbt to his shop with the same complaint. On the 4th day, ie on 20th Sept. I handed over the set to the dealer. fter 1 month he told me that the display unit was broken and it will cost me Rs.1200/- for its replacement. When I lodged a complaint with the company, the cost was reduced to Rs.700/- for which also I was unwilling to reconcile. The correspondences continued. They have gone back on their word. The company again wanted me to pay the original quote of Rs.1200/. Having failed to redress my grievence by the company, I am planning to file a police complaint against the dealer. This complaint is a prelude to you assuming that you may be able to prevail on the company to do justice.
If called for I shall send you all my correspondences with the company


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