Hello HTC Concerned person.
My mobile details are available below.
Complaint : IMEI Number changed because of Manufacturing defect and new IMEI not able to use for my office emails. Please exchange this mobile and provide me the new mobile.
Details : I had faced problem to detect sim car, so recently I had visited to Jayanagar HTC service center (TVS Electronics Ltd). Per the instruction of your executive I have handed over my mobile for 10 days. After 10 days I got my mobile back with replace of main board. After replacing of main board my mobile IMEI is got changed. Herewith I have attached HTC repair report which is given by service center. With IMEI number I could not able to get the access of my office emails using GOOD ENTERPRISES, on this issue I have contacted my office technicians. Per the suggestion from them. IMEI which was given now is not supporting. Since I bought mobile to use official purpose and I could not able to use for this purpose. Please consider this as my personal request and provide me the new handset which IMEI will support for all the official emails.
The point is earlier IMEI was supported properly and I am not sure about why it is not supporting now. Please rectify this issue and give the proper solution.
I had purchased this mobile on 24/12/2014 and am getting this kind of manufacturing defects from HTC within 6-7 months. Considering HTC as one of the service provider in INDIA I thought to bring to your notice first, instead of going to CONSUMER COURT. Please consider this as high priority and I am expecting mobile which allow all the official emails.
If any manufacturing defects being customer and I had paid almost Rs. 17.5 K for this mobile. I would not prefer to use for future purpose. That is also within 6-7 months of purchase. Please consider this my request.
Now a days normally in less cost mobile companies are providing better service and good quality mobile to public. I dont know why HTC made a mistake with this model ( HTC Desire 816 G). while visited to your service center I can see many complaints on the same set. Please give me favour and Justice to my point.
I would expect from HTC exchange for this mobile and I am sure I am may not accept Desire 816G because of defect. Please provide me the little more higher version and I am fine to pay the balance amount. I am still planning to go with HTC.
Let me know if you have any othe suggestion, instead to go and give complaint through consumer court.
I hope I will get prompt reply from HTC within 2-3 days and my plan to wait 3-4 days for your reply. After that I may plan for next step.
1) Name of the customer : Sham Chikkerur
2) City : Bangalore Karnataka
3) Contact Number : 98865-36865/ 94834-65107
4) Email ID personal email@example.com and official Shamanna.firstname.lastname@example.org
5) Mobile and model HTC Desire 816G purchase date 24-12-2015
6) OLD IMEI 355702061344000 and New IMEI - 355702066024375