Below is the mail i sent to nodal officer of punjab Reliance at Rcomnodalofficer.Punjab@relianceada.com but have had no response.Also the details of the issue.
Hi,
>
> I want to bring to your notice an issue that has caused me a great
> deal of trauma due to errors done by your officials.On 26 February
> 2010 i had bought an Acer laptop along with which i got a Netconnect
> Broadband data card.I collected this card from your Reliance Web
> World,Sec 11 store.I have had issue since the very day,to get the
> data card itself that day i had to wait for about 3-4 hours because
> none of your officials were even aware how to get the data card
> checked out from the counter this 3-4 hour wait ended up being least
> of my problem.As per the instructions i was to make an advanced
> rental payment for getting this datacard which i willfully made by
> cash amount of about 827 Rs by the invoice 0600434550 .This payment
> which according to them was to be adjusted in future bills.Now this
> is the payment that never got reflected onto the account.This is
> something i noticed when i logged in into my online account a few
> days later.When i raised this concern at your Sec11 PKL store i was
> told not to worry as this would be handled.Since then i have raised n
> no. of complaints at your end and am being sent to and fro by your
> customer care who say they don't have records and the Sec 11 store
> officials.
>
> The last complaint in this regard was 129651834 as a response to
> which they asked me to contact Reliance Web World(yet again) where i
> made payment.Now these people assured me they would follow up and
> raise another complaint but since then i have not heard from them and
> this morning the customer care tole me there has been no follow
> up.Moreover at their contact no. provided nobody picks up the
> phone(further causes high frustration).I should also bring to your
> notice following this i have been regularly making fresh payments of
> the bill generated every month although there is still an amount of
> 827 Rs somewhere in your account paid by me but unaccounted for.And
> now after about 4 months i think enough of being a good customer.I
> won't be making any more bill payments unless and until this payment
> of mine is accounted for.I am really disappointed with the shabby and
> irresponsible behavior from your store officials.I am sure if i had
> been a rude and angry customer this issue would have been dealt with
> long back but unfortunately i don't believe i can act uncivilized.
>
> This is my last check to see irresponsibility lies in your system
> upto which level which would depend if this complaint is even given a
> heed to in absence of which i will have to take this issue up the
> order.
>
> I am sorry if i have been rude but your service has disgusted me
> extremely and i expect some action taken on this from your side
> PLEASE..............................
>
> Jijo George
> MDIN NO. 9356887201
> Contact no. 9878864555
>


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