Pick up the history of issues and my communications with SONY regarding my Xperia Z3 Compact.
First time before I could take my phone into the swimming pool I had dipped in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
When I came to service center the service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I do not have confidence in the phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone . I got assurance from the service center that now water resistance works.
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
After taking videos we saw the videos and were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Having thought in mind now the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and sent me an estimate which is huge.
I am deeply hurt with the way the whole things went with SONY.
The phone is got is not water resistant and not repaired well even after the service.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
All I lost is my hard earned money, embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
I want this issue to be resolved asap and not make me wait for months like my earlier requests.
Here is my work order number W115061205659